Re: [hylafax-users] Problem Faxing To Brother NSC/IntelliFax

[Lee Howard <faxguy@xxxxxxxxxxxxxxxx>]

pelmgreen@xxxxxxxxxxxxxxxxx wrote:  

> We're seeing what appears to be similar behaviour when sending to 
> Brother faxmachines
> USR 56k modem, hylafax 4.2.0 - linux Sles9 kernel2.6
> Users are complaining about recieved faxes:
>  a)cut off half of first page but printed the second OK  of 2 pages
>  b)very last page cut off  of 5pages in total
>  
> Whats the status in your environment ie did you change .conf files., 
> upgrade hylafax to 4.2.5 or try or different faxcard ?
>  
> Before upgrading - I'll be keen to forward a failed fax to confirm if 
> it works on a different hylafax  version (or faxcard)


Pete,

Are you and those recipients with those Brother fax machines acceptable 
to some testing?

In Robert's case the error apparently only happened on certain 
documents, not all documents.  Do you see the same?

If you can test, I would appreciate you doing a few things.  First, find 
a problematic receiver and document and confirm that the error is 
reproducible (hopefully on every attempt at faxing that document, but if 
it happens frequently enough that we can determine if a proposed 
solution works, then that's okay).  Then, when you have a problematic 
receiver and a problematic document resend the fax, but this time 
specify 2D-MR compression in the fax client protocol.  So, if using 
sendfax you would use the 'sendfax -2' command option.

I assume that you haven't disabled ModemSoftRTFCC.  What this will do, 
then, will cause HylaFAX to produce the MMR image data on-the-fly rather 
than producing the MMR image data before the call with libtiff or 
Ghostscript.  If that never fails, well, then the error lies somewhere 
in Ghostscript (if you're submitting PostScript or PDF), or in libtiff 
(if you're submitting TIFF that doesn't pass tiffcheck), or somewhere on 
the client-end of things in producing the original TIFF (if it passes 
tiffcheck).

If it still fails with 'sendfax -2' then let me know and we'll go from 
there.

I have a Brother MFC-3100C and Robert has sent me one of the documents 
that prove problematic for him.  My Brother is out of ink, however, so 
I'm waiting on an order of ink to arrive for me to test with it.  (But 
there's no guarantee that I'll be able to reproduce the error here even 
then, so if you can reproduce it, then that's better.)

Thanks,

Lee.


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