Re: [hylafax-users] Problem Faxing To Brother NSC/IntelliFax

[Robert McIntosh <mcintoshrt@xxxxxxxxx>]

OK, I've upgraded to 4.2.3 which is the most recent update for rh9.

 

The problem is still there, with an odd twist after further investigation.  Our set-up is unique and awkward (as is probably fairly common) and I fully expect "oh well, no wonder!" responses.

 

We use WHFC to submit fax jobs to the hylafax queue.  We have a custom application written on top of MS Access that takes a form and inserts data and prints it to the print device that translates to postscript and thereby submits it to the fax queue from WHFC.  This process works great for probably 99% of our clients that receive the fax.  For clients with the  Brother MFC-3100C/MFC-8600 based fax machines (we have two that I know of), they only receive the top fifth of the one-page fax.  This continues to be a problem after upgrading hylafax to 4.2.3

 

The twist is that, from other applications, like MS Word, if I submit a full-page document to WHFC to hylafax, the whole document comes through just fine for the same machines.  So, I've written it off to somewhere between MS Access and that specific line of fax machines.

 

If there are suggestions out there from the hylafax community regarding this issue, I'm all ears.  I fully expect that there are none, as it doesn't seem to be a hylafax problem.  I can only hope that someone can echo problems faxing to the Brother MFC's.

 

Many thanks,

Robert

 

 

On 1/11/06, Lee Howard <faxguy@xxxxxxxxxxxxxxxx> wrote:

Robert McIntosh wrote:

> I'm running hylafax 4.2.0 and have a steady problem with sending faxes
> to two models of fax machines, the Brother IntelliFax 2800 and Brother
> NSC 8500.  When our installation of hylafax sends a fax to either of
> these machines, only about 1/5 of the first page comes through.  The
> rest of the fax is lost.
>
> Any suggestions on what to look for/adjust?
>
> I've got two modems hooked up to the server: a USR 56k faxmodem 5686
> and a Creative Modem Blaster DE5621.
>
> The following is a log from a "succesful" transmission to the Brother
> Intellifax 2800 (still just the 1/5 of the page received, though - all
> else is lost):


There have been so many fixes since 4.2.0 that it would be best if we
first could determine if the problem is something that has already been
fixed in the last 18 months of work.  Can you upgrade to 4.2.4.2 or
4.2.5rc2 and then try again?  If you cannot upgrade, can I send some
test faxes to those fax machines, and then could you say if the full
page came through or not?

Thanks,

Lee.

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