Re: [hylafax-users] Problem Faxing To Brother NSC/IntelliFax

[<pelmgreen@xxxxxxxxxxxxxxxxx>]

Thanks for your reply,

I've been able to test with a document (.ps) (2pages) that consistently
fails
the document is produced using htmldoc 1.8.24 (html->ps)

ModemSoftRTFCC is not set in config.ttyS0 so the default (yes?) is in use

Sending 3 pages(incl. coverpage)

Using sendfax -2 actually transmit all pages ok but the coverpage fails

Without using -2
Faxing the same document  3 times gave a different result
Coverpage ok every time
Either 1st or 2nd page got cut 1/5 to 1/2 down the page

c00000xxx all report successful transmission

What next?

Many thanks
Pete

----- Original Message -----
From: "Lee Howard" <faxguy@xxxxxxxxxxxxxxxx>
To: <pelmgreen@xxxxxxxxxxxxxxxxx>
Cc: "Robert McIntosh" <mcintoshrt@xxxxxxxxx>; <hylafax-users@xxxxxxxxxxx>
Sent: Tuesday, January 24, 2006 10:23 PM
Subject: Re: [hylafax-users] Problem Faxing To Brother NSC/IntelliFax


> pelmgreen@xxxxxxxxxxxxxxxxx wrote:
>
> > We're seeing what appears to be similar behaviour when sending to
> > Brother faxmachines
> > USR 56k modem, hylafax 4.2.0 - linux Sles9 kernel2.6
> > Users are complaining about recieved faxes:
> >  a)cut off half of first page but printed the second OK  of 2 pages
> >  b)very last page cut off  of 5pages in total
> >
> > Whats the status in your environment ie did you change .conf files.,
> > upgrade hylafax to 4.2.5 or try or different faxcard ?
> >
> > Before upgrading - I'll be keen to forward a failed fax to confirm if
> > it works on a different hylafax  version (or faxcard)
>
>
> Pete,
>
> Are you and those recipients with those Brother fax machines acceptable
> to some testing?
>
> In Robert's case the error apparently only happened on certain
> documents, not all documents.  Do you see the same?
>
> If you can test, I would appreciate you doing a few things.  First, find
> a problematic receiver and document and confirm that the error is
> reproducible (hopefully on every attempt at faxing that document, but if
> it happens frequently enough that we can determine if a proposed
> solution works, then that's okay).  Then, when you have a problematic
> receiver and a problematic document resend the fax, but this time
> specify 2D-MR compression in the fax client protocol.  So, if using
> sendfax you would use the 'sendfax -2' command option.
>
> I assume that you haven't disabled ModemSoftRTFCC.  What this will do,
> then, will cause HylaFAX to produce the MMR image data on-the-fly rather
> than producing the MMR image data before the call with libtiff or
> Ghostscript.  If that never fails, well, then the error lies somewhere
> in Ghostscript (if you're submitting PostScript or PDF), or in libtiff
> (if you're submitting TIFF that doesn't pass tiffcheck), or somewhere on
> the client-end of things in producing the original TIFF (if it passes
> tiffcheck).
>
> If it still fails with 'sendfax -2' then let me know and we'll go from
> there.
>
> I have a Brother MFC-3100C and Robert has sent me one of the documents
> that prove problematic for him.  My Brother is out of ink, however, so
> I'm waiting on an order of ink to arrive for me to test with it.  (But
> there's no guarantee that I'll be able to reproduce the error here even
> then, so if you can reproduce it, then that's better.)
>
> Thanks,
>
> Lee.
>
>
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