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Re: [hylafax-users] Faxmail and pagesizes?

The log you showed us indicates that the receiver of that fax communication confirmed receipt of all of the pages. The fact that they're not printing out on the supposed receiving fax machine indicates that either 1) the fax machine is broken, or 2) something acted as a proxy in the fax communication and did not relay all of the pages.

It's certainly possible that this could be your phone system. This would seem rather bizarre to me, however. But it is *possible*.

But again, either the fax machine is broken or it's something in-between.

Thanks,

Lee.


Lucas Burdick wrote:
Very strange.

Well, I suppose it doesn't really matter for the test, but would those things be what's causing the missing final page(s)? If so, I'll need to do a test with a different receiving fax machine/service.


On Nov 20, 2010, at 8:07 PM, "Lee Howard" <faxguy@xxxxxxxxxxxxxxxx> wrote:

I suppose that the phone system could do it. Again, I've never seen a fax machine not produce an NSF string. And in this case both the NSF and CSI are missing. Either those really aren't being transmitted by the fax machine, or something in-between is stripping them out.

Lucas Burdick wrote:
The only possible relay I could think of would be the phone system that we have. That HP unit is in the boss' office and might have that line routed through the box. Could that do what you are referring to?

-----Original Message-----
From: Lee Howard [mailto:faxguy@xxxxxxxxxxxxxxxx] Sent: Thursday, November 18, 2010 7:29 PM
To: Lucas Burdick
Subject: Re: [hylafax-users] Faxmail and pagesizes?

And it is weird, but what I'm saying is that you're not sending to an HP at all... but rather that there is some intermediary fax device/relay intercepting the fax and then retransmitting it to the HP.

If you were communicating directly with the HP then you'd see the NSF signal come through.

Thanks,

Lee.


Lucas Burdick wrote:
This is really weird because it's an HP all-in-one printer/fax/scanner deal. It seems to receive faxes just fine most of the time.

-----Original Message-----
From: Lee Howard [mailto:faxguy@xxxxxxxxxxxxxxxx]
Sent: Wednesday, November 17, 2010 8:28 PM
To: Lucas Burdick
Cc: hylafax-users@xxxxxxxxxxx
Subject: Re: [hylafax-users] Faxmail and pagesizes?

The session log clearly shows that the receiver confirmed three pages as received. And it was even received with ECM, so that involved a page count and it's nearly impossible for the receiver to have accidentally signaled confirmations (MCF) when it didn't mean to.

However, I don't think that the receiver with which the modem was talking was the fax machine. Every fax machine I have ever worked with signals NSF, and this receiver did not signal NSF (neither CSI). Is there a relay involved (i.e. T.38) perhaps?

Thanks,

Lee.


Lucas Burdick wrote:
See attached for the log.

-----Original Message-----
From: hylafax-users-bounce@xxxxxxxxxxx [mailto:hylafax-users-bounce@xxxxxxxxxxx] On Behalf Of Lee Howard
Sent: Tuesday, November 16, 2010 9:53 PM
To: Lucas Burdick
Cc: hylafax-users@xxxxxxxxxxx
Subject: Re: [hylafax-users] Faxmail and pagesizes?

Lucas Burdick wrote:
Any letter-sized attachment, however, is where it breaks.  The fax converts and sends just fine.  When I receive the notification of a successful delivery, everything looks in order.  When the fax is received on the other end, however, the attachment pages are missing.
The cover and body are received perfectly and the fax machine even shows receiving the attachment pages, but no attachment is actually printed by the receiving fax machine.  The page count on the printed fax shows that the attachment pages should be there but they never get printed.

Can you share the session log where this happens? If the receiver is confirming page-receipt for pages that it doesn't print, then something is wrong with the receiver.

Thanks,

Lee.


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