Re: [hylafax-users] Faxes not being received

[Lee Howard <faxguy@xxxxxxxxxxxxxxxx>]

Brian Zarb Adami wrote:
> This is my first post to this mailing list so please forgive me if I am not doing it quite right. My setup is based on a Patton SmartNode PRI Gateway feeding an Asterisk (1.4)/Trixbox (2.6) system. After giving up on NVFAX completely I came across Hylafax and decided to give it a go. I have an IAXModem setup as follows:
>
> Patton PRI -----> Asterisk -----> IAXModem ------> Hylafax.
>
> My major interest is to receive faxes and send these by email depending on the fax number called. The IAXmodem is setup as ext 905. When I call in using a fax machine and an outside line the fax does answer BUT seems to fail. From a Canon Fax machine I get RESULT NG as a result. For the past 5 weeks I have searched an searched to no avail. Here is a typical log. Any help would be appreciated.
>
> May 04 09:53:42.87: [ 3202]: SESSION BEGIN 000000030 35621347947
> May 04 09:53:42.87: [ 3202]: HylaFAX (tm) Version 4.4.4
>   

I would recommend using HylaFAX+ 5.4.2 (http://hylafax.sourceforge.net).

> May 04 09:53:42.87: [ 3202]: CallID: "anonymous" "anonymous" "<NONE>" "s"
> May 04 09:53:42.87: [ 3202]: <-- [4:ATA\r]
> May 04 09:53:46.59: [ 3202]: --> [7:CONNECT]
> May 04 09:53:46.59: [ 3202]: ANSWER: FAX CONNECTION  DEVICE '/dev/ttyIAX'
> May 04 09:53:46.59: [ 3202]: RECV FAX: begin
> May 04 09:53:46.61: [ 3202]: <-- data [32]
> May 04 09:53:46.61: [ 3202]: <-- data [2]
> May 04 09:53:47.56: [ 3202]: --> [7:CONNECT]
> May 04 09:53:47.56: [ 3202]: <-- data [23]
> May 04 09:53:47.56: [ 3202]: <-- data [2]
> May 04 09:53:48.29: [ 3202]: --> [7:CONNECT]
> May 04 09:53:48.29: [ 3202]: <-- data [13]
> May 04 09:53:48.29: [ 3202]: <-- data [2]
> May 04 09:53:48.87: [ 3202]: --> [2:OK]
> May 04 09:53:48.87: [ 3202]: <-- [9:AT+FRH=3\r]
> May 04 09:53:49.19: [ 3202]: --> [7:CONNECT]
> May 04 09:53:49.40: [ 3202]: --> [5:ERROR]
> May 04 09:53:49.40: [ 3202]: MODEM Command error
> May 04 09:53:49.40: [ 3202]: FCS error
>   

This indicates audio corruption of some kind at the outset of the call.  
You'd need to employ the iaxmodem "record" feature to know what the 
audio there actually was.

After this point we don't hear anything else from the caller, so either 
the call was immediately disconnected (fax detection being used 
somewhere in Asterisk?) or the caller's equipment did not like the 
recovery procedures (specifically CRP) that were being used with this 
version of HylaFAX.

Thanks,

Lee.


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