Re: [hylafax-users] No response to PPS repeated 3 times.:

To: Lee Howard <faxguy@xxxxxxxxxxxxxxxx>
Subject: Re: [hylafax-users] No response to PPS repeated 3 times.:
From: CS Linux Support Group <cslinux@xxxxxxxxxx>
Cc: hylafax-users@xxxxxxxxxxx
Date: Wed, 30 Jan 2008 22:54:13 -0500

Hi Lee and everyone,
 Thanks for your time and reply.I carried out the diagnostic tests you
specified and obtained the following results.

------------------------------------------------------------
  echo "This is just a test." | textfmt > /tmp/test.ps
  sendfax -n -3 -t 1 -F "test" -h ttyS0@ -d 003232xxxxxx /tmp/test.ps

The first page was received but still received the error message.The following is the log

Jan 30 21:03:13.88: [21470]: SEND send PPS (partial page signal)
Jan 30 21:03:13.88: [21470]: SEND send EOP (no more pages or documents)
Jan 30 21:03:13.88: [21470]: <-- [9:AT+FRH=3\r]
Jan 30 21:03:14.11: [21470]: --> [7:CONNECT]
Jan 30 21:03:24.11: [21470]: --> [2:OK]
Jan 30 21:03:24.11: [21470]: <-- [9:AT+FTH=3\r]
Jan 30 21:03:24.15: [21470]: --> [7:CONNECT]
Jan 30 21:03:25.43: [21470]: --> [2:OK]
Jan 30 21:03:25.43: [21470]: SEND send PPS (partial page signal)
Jan 30 21:03:25.43: [21470]: SEND send EOP (no more pages or documents)
Jan 30 21:03:25.43: [21470]: <-- [9:AT+FRH=3\r]
Jan 30 21:03:25.66: [21470]: --> [7:CONNECT]
Jan 30 21:03:25.67: [21470]: --> [5:ERROR]
Jan 30 21:03:25.67: [21470]: MODEM Command error
Jan 30 21:03:25.67: [21470]: FCS error
Jan 30 21:03:25.67: [21470]: <-- [9:AT+FTH=3\r]
Jan 30 21:03:25.86: [21470]: --> [7:CONNECT]
Jan 30 21:03:27.15: [21470]: --> [2:OK]
Jan 30 21:03:27.15: [21470]: SEND send PPS (partial page signal)
Jan 30 21:03:27.15: [21470]: SEND send EOP (no more pages or documents)
Jan 30 21:03:27.15: [21470]: <-- [9:AT+FRH=3\r]
Jan 30 21:03:27.36: [21470]: --> [7:CONNECT]
Jan 30 21:03:37.37: [21470]: --> [2:OK]
Jan 30 21:03:37.37: [21470]: No response to PPS repeated 3 times. {E147}
Jan 30 21:03:37.37: [21470]: SEND end page
Jan 30 21:03:37.37: [21470]: DELAY 70 ms
Jan 30 21:03:37.44: [21470]: <-- [9:AT+FTH=3\r]
Jan 30 21:03:37.47: [21470]: --> [7:CONNECT]
Jan 30 21:03:38.65: [21470]: --> [2:OK]
Jan 30 21:03:38.65: [21470]: SEND FAILED: JOB 89 DEST 54640 ERR No
response to PPS repeated 3 times. {E147}; too many attempts to send


------------------------------------------------------------
After adding the following parameter in the modem config file

  ModemSoftRTFCC: no

Test #5:

  sendfax -n -3 -t 1 -F "test" -h cuad0@ -d 003232xxxxxx /tmp/test.ps 
/tmp/test.ps

----------------------------------------------------------------
The above test failed after the first page as expected.
The following is the log relating to the pps.
But the receiver didn't respond a DCN or a MCF.

Jan 30 21:04:16.46: [21733]: SEND send PPS (partial page signal)
Jan 30 21:04:16.46: [21733]: SEND send MPS (more pages, same document)
Jan 30 21:04:16.46: [21733]: <-- [9:AT+FRH=3\r]
Jan 30 21:04:16.93: [21733]: --> [10:NO CARRIER]
Jan 30 21:04:16.93: [21733]: MODEM No carrier
Jan 30 21:04:16.93: [21733]: <-- [9:AT+FTH=3\r]
Jan 30 21:04:17.13: [21733]: --> [7:CONNECT]
Jan 30 21:04:18.41: [21733]: --> [2:OK]
Jan 30 21:04:18.41: [21733]: SEND send PPS (partial page signal)
Jan 30 21:04:18.41: [21733]: SEND send MPS (more pages, same document)
Jan 30 21:04:18.41: [21733]: <-- [9:AT+FRH=3\r]
Jan 30 21:04:18.64: [21733]: --> [7:CONNECT]
Jan 30 21:04:18.65: [21733]: --> [5:ERROR]
Jan 30 21:04:18.65: [21733]: MODEM Command error
Jan 30 21:04:18.65: [21733]: FCS error
Jan 30 21:04:18.65: [21733]: <-- [9:AT+FTH=3\r]
Jan 30 21:04:18.84: [21733]: --> [7:CONNECT]
Jan 30 21:04:20.12: [21733]: --> [2:OK]
Jan 30 21:04:20.12: [21733]: SEND send PPS (partial page signal)
Jan 30 21:04:20.12: [21733]: SEND send MPS (more pages, same document)
Jan 30 21:04:20.12: [21733]: <-- [9:AT+FRH=3\r]
Jan 30 21:04:20.35: [21733]: --> [7:CONNECT]
Jan 30 21:04:20.36: [21733]: --> [5:ERROR]
Jan 30 21:04:20.36: [21733]: MODEM Command error
Jan 30 21:04:20.36: [21733]: FCS error
Jan 30 21:04:20.36: [21733]: No response to PPS repeated 3 times. {E147}
Jan 30 21:04:20.36: [21733]: SEND end page
Jan 30 21:04:20.36: [21733]: DELAY 70 ms
Jan 30 21:04:20.43: [21733]: <-- [9:AT+FTH=3\r]
Jan 30 21:04:20.62: [21733]: --> [7:CONNECT]
Jan 30 21:04:21.80: [21733]: --> [2:OK]
Jan 30 21:04:21.80: [21733]: SEND FAILED: JOB 90 DEST 54640 ERR No
response to PPS repeated 3 times. {E147}; too many attempts to send
Jan 30 21:04:22.80: [21733]: <-- [5:ATH0\r]
Jan 30 21:04:23.03: [21733]: --> [2:OK]
Jan 30 21:04:23.04: [21733]: SESSION END
-------------------------------------------------------------

test #3:

  sendfax -n -1 -t 1 -F "test" -h cuad0@ -d 003232xxxxxx /tmp/test.ps

The above test was passing and the page was received.However when i tried
faxing a multipage document it was failing after the first page.
----------------------------------------------------------------------------
test #4:

  sendfax -n -1 -E -t 1 -F "test" -h cuad0@ -d 003232xxxxxx /tmp/test.ps
The test was failing and the page wasn't received.
No response to EOP repeated 3 tries ; too many attempts to send
The following is the portion of the error log.

Jan 30 22:49:08.84: [24764]: SEND send EOP (no more pages or documents)
Jan 30 22:49:08.84: [24764]: <-- [9:AT+FTH=3\r]
Jan 30 22:49:09.03: [24764]: --> [7:CONNECT]
Jan 30 22:49:10.21: [24764]: --> [2:OK]
Jan 30 22:49:10.21: [24764]: <-- [9:AT+FRH=3\r]
Jan 30 22:49:10.73: [24764]: --> [10:NO CARRIER]
Jan 30 22:49:10.73: [24764]: MODEM No carrier
Jan 30 22:49:10.73: [24764]: DELAY 70 ms
Jan 30 22:49:10.80: [24764]: SEND send EOP (no more pages or documents)
Jan 30 22:49:10.80: [24764]: <-- [9:AT+FTH=3\r]
Jan 30 22:49:10.99: [24764]: --> [7:CONNECT]
Jan 30 22:49:12.17: [24764]: --> [2:OK]
Jan 30 22:49:12.17: [24764]: <-- [9:AT+FRH=3\r]
Jan 30 22:49:12.77: [24764]: --> [10:NO CARRIER]
-----------------------------------------------------------------------------
test #1:

  sendfax -n -3 -t 1 -F "test" -h cuad0@ -B 9600 -d 003232xxxxxx 
/tmp/test.ps

The above test was passing and the page was received.However when i tried
faxing a multipage document it was failing after the first page.

-----------------------------------------------------------------------------
and then also:

  sendfax -n -3 -t 1 -F "test" -h cuad0@ -B 4800 -d 003232xxxxxx 
/tmp/test.ps

The above test was passing and the page was received.However when i tried
faxing a multipage document it was failing after the first page.

-----------------------------------------------------------------------------


For all the above tests except test #4 I was able to receive the first
page of the document sent.If it is a multipage document then I dont
receive the remaining pages of the document.And for test #5 the receiver
didnt respond a DCN or a MCF.


Thanks,
Aravindan



On Sat, 2008-01-26 at 12:12 -0800, Lee Howard wrote:
> CS Linux Support Group wrote:
> >      I am using a USR V.92 5686 FAXMODEM.I installed the latest version of
> > hylafax server (hylafax-4.4.4).I was able to send and receive faxes
> > perfectly when the receiving faxmachine was a Panasonic model.
> >         But when the I tried sending a fax to the faxmachine of model
> > ricoh I received the following error
> > "No response to PPS repeated 3 times.; Giving up after 3 attempts to send".
> >      The faxsend requests were failing consistently when sent to a ricoh
> > machine and the machine is only able to receive the fax cover sheet.
> >          I searched the mailing list for this issue and I did see postings
> > on it but didn't find any specific reply fixing it.
> >         Is this issue specific to the USR modem and/or the Ricoh
> > faxmachine ?
> 
> In order to accurately answer your questions and resolve the problem I 
> need you to first "upgrade" to HylaFAX+ 5.2.1 
> (http://hylafax.sourceforge.net) and then I need you to follow the same 
> diagnostic steps that I outline here:
> 
> http://article.gmane.org/gmane.comp.telephony.fax.hylafax.user/26090
> 
> Yes, in this case the sender was getting a DCN signal instead of no 
> response, but the diagnostic tests need to be the same.  Please 
> *carefully* go through that procedure step by step and let me know the 
> results at each phase.
> 
> Thanks,
> 
> Lee.
> 
> 
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  - From: CS Linux Support Group
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  - From: Lee Howard

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