Re: [hylafax-users] Hylafax+ With E1 card possible ?

["George H" <george.dma@xxxxxxxxx>]

On Dec 20, 2007 9:58 PM, Andrew Rinaldi <andrew.rinaldi@xxxxxxxxxxxx> wrote:
> Hi George,
>
> Can you tell us what CISCO hardware you are using ?  We have spent a lot of
> time recently with a system using SVR3000/SVR200/VGA2100 hardware on E1
> lines and have been unable to get fax working 'reliably'.  It's possible
> that some of the issues we are experiencing are because it's a 'hosted' IP
> solution.... we just don't know yet.
>
> Their are no fundamental problems with HylaFAX.... it's probably in the top
> 5 of most reliable fax server solutions that you can deploy.  We test
> something like 50 different fax software solutions and so I think we should
> know.  As Lee explained yesterday fax hardware is still a vital component in
> many deployments.  Yes, you can deploy budget hardware but I think you have
> seen the results.  Alternatively, if you invest in a Mainpine IQ Express
> board not only do you get the latest technology but you also get it from a
> company that really cares about fax.
>
> Personally, if I was deploying a digital solution then I'd either look at a
> channel bank with Mainpine modems (gives you V.34 and incredible
> simplicity), or Asterisk and IAXmodem (only V.17 but supports more complex
> routing capabilities).  An awful lot depends on how much time you want to
> spend administering the system (if you are deploying 60 servers then the
> answer is keep it simple).
>
> I'd encourage you to contact Derrek Sypert (derrek.sypert@xxxxxxxxxxxx) to
> discuss your requirements in depth.  Derrek has worked in the fax software
> industry for many years including supporting most of the major fax software
> solutions.  You might also wish to take advantage of our 30 day return
> policy (try a Mainpine fax board for 30 days... if you don't like it then
> return it and you only pay for the shipping).
>
> And finally, could you do me a really big favour and send me a copy of the
> email that you sent to sales (preferably a copy in your sent folder so that
> it has the time and date stamps) ?  We've had some reports of lost email
> recently and the sooner we can track this down the better.

Sure no problem. I'll forward you the email I sent. As for the cisco hardware
I'll get to that on saturday (we're on a 3 day national holiday and I get back
to work on saturday.)

> Regards
>
> Andrew Rinaldi
> Mainpine Developer Support
> USA +1 503 822 9944 | UK +44 8458 909438
> andrew.rinaldi@xxxxxxxxxxxx | www.mainpine.com
>
> -----Original Message-----
> From: hylafax-users-bounce@xxxxxxxxxxx
> [mailto:hylafax-users-bounce@xxxxxxxxxxx] On Behalf Of George H
> Sent: 20 December 2007 18:55
> To: hylafax-users@xxxxxxxxxxx
> Subject: Re: [hylafax-users] Hylafax+ With E1 card possible ?
>
>
> Hi again,
>
> It is very interesting reading all of your posts and seeing what kind of
> hardware you all use concerning E1/T1 set ups. I'll admit I am no networking
> expert so forgive me if my questions seem "newbiesh".
>
> I found out that at my company there is no way I can test hylafax on a POTS,
> in that all of our lines are originating from our CISCO gateways and from
> there I have 2 choices. To have a line going from our gateway to the telco
> (where they provide us with a number) or I am given a DID ( I think that's
> what its called) and get channeled through an E1 interface from CISCO to
> some E1 thing at the telco.
>
> I read up a bit on the CISCO hardware we have and my faxlines are connect on
> FXS and/or FXO ports (supports faxing from what the cisco docs say). This
> gateway is used for all our telecom needs concerning internal and external
> telephone lines as well as internal IP phones.
>
> So I guess I am going to ask if this has any compatibility problems with
> hylafax or just in general with modems? I was told that these gateways can
> have different configurations concerning the lines and what not. Is there
> anything I should look out for ? or any kind of special setup I should be
> considering?
>
> I will be building maybe 60 hyalfax servers to put in our branches so this
> is a critical point and I am trying to get as much info as I can.
> This is especially important to the mainpine people on the list as I may buy
> hardware from you guys (i've sent an email to
> sales@xxxxxxxxxxxx) but no reply for a few days.
>
> Thanks for any help and suggestions.
> --
> George H
> george.dma@xxxxxxxxx
>
>
>
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