Re: [hylafax-users] Failing faxes

["Andrew Rinaldi" <andrew.rinaldi@xxxxxxxxxxxx>]

Hi George,

Moving to the POTS lines will help determine whether it's the PBX or modem
that is generating your problems.

Regards

Andrew Rinaldi
Mainpine Developer Support
USA +1 503 822 9944 | UK +44 8458 909438
andrew.rinaldi@xxxxxxxxxxxx | www.mainpine.com

-----Original Message-----
From: hylafax-users-bounce@xxxxxxxxxxx
[mailto:hylafax-users-bounce@xxxxxxxxxxx] On Behalf Of George H
Sent: 17 December 2007 21:41
To: hylafax-users@xxxxxxxxxxx
Subject: Re: [hylafax-users] Failing faxes

On Dec 17, 2007 11:28 PM, Lee Howard <faxguy@xxxxxxxxxxxxxxxx> wrote:
> Richard Morris wrote:
> > We were sending faxes out today and noticed that an above average 
> > number of faxes were failing.  When I looked into it further, there 
> > were two types of errors that were common.  I have attached two 
> > session logs and I was wondering if someone could tell me what was 
> > going on?
>
> The two logs that you submitted both look like line problems... audio 
> problems.  If the modem isn't malfunctioning and if there isn't a PBX 
> or phone system between the modem and the telco, then you probably 
> would want to contact the telco to see if they notice a problem.

This is interesting, I have hylafax server set to send only and every single
job fails at least 2 or 3 times before being successfully sent.
Similar errors as the above mentioned. We do have some gateway in between
the faxserver and the outside. Is there a way to see if it's the PBX or
whatnot that is causing interference?

> Thanks,
>
> Lee.
>
>
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