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[hylafax-users] Failing faxes



Hi,

We were sending faxes out today and noticed that an above average number of faxes were failing. When I looked into it further, there were two types of errors that were common. I have attached two session logs and I was wondering if someone could tell me what was going on?

Thanks.

--
	
*Richard Morris*
Toll Free: 	(866) 960-3331
International: 	+1 250 474-6022
Fax: 	+1 250 474-6099
E-Mail: 	richard@xxxxxxxxxxxxx <mailto:richard@xxxxxxxxxxxxx>
Web Site: 	www.hddbroker.com <http://www.hddbroker.com>

--- Begin Message ---
Your job to 9042761272 failed because:

Failure to train remote modem at 2400 bps or minimum speed; too many attempts to send


    ---- Transcript of session follows ----

Dec 17 08:03:40.04: [27301]: SESSION BEGIN 000002531 19042761272
Dec 17 08:03:40.04: [27301]: HylaFAX (tm) Version 4.4.0
Dec 17 08:03:40.04: [27301]: SEND FAX: JOB 1829 DEST 9042761272 COMMID 000002531 DEVICE '/dev/ttyS0' FROM 'Angela Norris <angela@xxxxxxxxxxxxx>' USER apache
Dec 17 08:03:40.04: [27301]: <-- [12:AT+FCLASS=1\r]
Dec 17 08:03:40.06: [27301]: --> [2:OK]
Dec 17 08:03:40.06: [27301]: DIAL 19042761272
Dec 17 08:03:40.06: [27301]: <-- [16:ATDT19042761272\r]
Dec 17 08:03:56.94: [27301]: --> [7:CONNECT]
Dec 17 08:03:58.43: [27301]: --> [2:OK]
Dec 17 08:03:58.43: [27301]: REMOTE NSF "AD 00 36 04 00 00 00 00"
Dec 17 08:03:58.43: [27301]: NSF remote fax equipment: HP
Dec 17 08:03:58.43: [27301]: <-- [9:AT+FRH=3\r]
Dec 17 08:03:58.45: [27301]: --> [7:CONNECT]
Dec 17 08:03:59.14: [27301]: --> [2:OK]
Dec 17 08:03:59.14: [27301]: REMOTE CSI "9042761272"
Dec 17 08:03:59.14: [27301]: <-- [9:AT+FRH=3\r]
Dec 17 08:03:59.15: [27301]: --> [7:CONNECT]
Dec 17 08:03:59.57: [27301]: --> [2:OK]
Dec 17 08:03:59.57: [27301]: REMOTE best rate 33600 bit/s
Dec 17 08:03:59.57: [27301]: REMOTE max A4 page width (215 mm)
Dec 17 08:03:59.57: [27301]: REMOTE max unlimited page length
Dec 17 08:03:59.57: [27301]: REMOTE best vres 300 x 300 dpi
Dec 17 08:03:59.57: [27301]: REMOTE format support: MH, MR, MMR
Dec 17 08:03:59.57: [27301]: REMOTE supports T.30 Annex A, 256-byte ECM
Dec 17 08:03:59.57: [27301]: REMOTE best 0 ms/scanline
Dec 17 08:03:59.57: [27301]: USE 14400 bit/s
Dec 17 08:03:59.57: [27301]: USE error correction mode
Dec 17 08:03:59.57: [27301]: SEND file "docq/doc1837.pdf;c1"
Dec 17 08:03:59.57: [27301]: USE A4 page width (215 mm)
Dec 17 08:03:59.57: [27301]: USE unlimited page length
Dec 17 08:03:59.57: [27301]: USE 7.7 line/mm
Dec 17 08:03:59.57: [27301]: USE 2-D MMR
Dec 17 08:03:59.57: [27301]: USE 0 ms/scanline
Dec 17 08:03:59.57: [27301]: SEND training at v.17 14400 bit/s
Dec 17 08:03:59.57: [27301]: <-- [9:AT+FRS=7\r]
Dec 17 08:03:59.65: [27301]: --> [2:OK]
Dec 17 08:03:59.65: [27301]: <-- [9:AT+FTH=3\r]
Dec 17 08:04:00.62: [27301]: --> [7:CONNECT]
Dec 17 08:04:00.65: [27301]: --> [7:CONNECT]
Dec 17 08:04:01.82: [27301]: --> [2:OK]
Dec 17 08:04:01.82: [27301]: <-- [9:AT+FTS=7\r]
Dec 17 08:04:01.88: [27301]: --> [2:OK]
Dec 17 08:04:01.88: [27301]: <-- [11:AT+FTM5\r]
Dec 17 08:04:01.90: [27301]: --> [7:CONNECT]
Dec 17 08:04:01.90: [27301]: DELAY 400 ms
Dec 17 08:04:05.07: [27301]: --> [2:OK]
Dec 17 08:04:05.07: [27301]: <-- [9:AT+FRH=3\r]
Dec 17 08:04:05.40: [27301]: --> [7:CONNECT]
Dec 17 08:04:06.25: [27301]: --> [10:NO CARRIER]
Dec 17 08:04:06.25: [27301]: MODEM No carrier
Dec 17 08:04:06.25: [27301]: <-- [9:AT+FRH=3\r]
Dec 17 08:04:08.77: [27301]: --> [7:CONNECT]
Dec 17 08:04:10.23: [27301]: --> [2:OK]
Dec 17 08:04:10.23: [27301]: REMOTE NSF "AD 00 36 04 00 00 00 00"
Dec 17 08:04:10.23: [27301]: NSF remote fax equipment: HP
Dec 17 08:04:10.23: [27301]: <-- [9:AT+FRH=3\r]
Dec 17 08:04:10.25: [27301]: --> [7:CONNECT]
Dec 17 08:04:10.94: [27301]: --> [2:OK]
Dec 17 08:04:10.94: [27301]: REMOTE CSI "9042761272"
Dec 17 08:04:10.94: [27301]: <-- [9:AT+FRH=3\r]
Dec 17 08:04:10.95: [27301]: --> [7:CONNECT]
Dec 17 08:04:11.37: [27301]: --> [2:OK]
Dec 17 08:04:11.37: [27301]: SEND training at v.17 14400 bit/s
Dec 17 08:04:11.37: [27301]: <-- [9:AT+FRS=7\r]
Dec 17 08:04:11.45: [27301]: --> [2:OK]
Dec 17 08:04:11.45: [27301]: <-- [9:AT+FTH=3\r]
Dec 17 08:04:12.42: [27301]: --> [7:CONNECT]
Dec 17 08:04:12.44: [27301]: --> [7:CONNECT]
Dec 17 08:04:13.62: [27301]: --> [2:OK]
Dec 17 08:04:13.62: [27301]: <-- [9:AT+FTS=7\r]
Dec 17 08:04:13.68: [27301]: --> [2:OK]
Dec 17 08:04:13.68: [27301]: <-- [11:AT+FTM5\r]
Dec 17 08:04:13.70: [27301]: --> [7:CONNECT]
Dec 17 08:04:13.70: [27301]: DELAY 400 ms
Dec 17 08:04:16.87: [27301]: --> [2:OK]
Dec 17 08:04:16.87: [27301]: <-- [9:AT+FRH=3\r]
Dec 17 08:04:17.15: [27301]: --> [7:CONNECT]
Dec 17 08:04:18.01: [27301]: --> [10:NO CARRIER]
Dec 17 08:04:18.01: [27301]: MODEM No carrier
Dec 17 08:04:18.01: [27301]: <-- [9:AT+FRH=3\r]
Dec 17 08:04:20.53: [27301]: --> [7:CONNECT]
Dec 17 08:04:21.99: [27301]: --> [2:OK]
Dec 17 08:04:21.99: [27301]: REMOTE NSF "AD 00 36 04 00 00 00 00"
Dec 17 08:04:21.99: [27301]: NSF remote fax equipment: HP
Dec 17 08:04:21.99: [27301]: <-- [9:AT+FRH=3\r]
Dec 17 08:04:22.00: [27301]: --> [7:CONNECT]
Dec 17 08:04:22.69: [27301]: --> [2:OK]
Dec 17 08:04:22.69: [27301]: REMOTE CSI "9042761272"
Dec 17 08:04:22.69: [27301]: <-- [9:AT+FRH=3\r]
Dec 17 08:04:22.71: [27301]: --> [7:CONNECT]
Dec 17 08:04:23.12: [27301]: --> [2:OK]
Dec 17 08:04:23.12: [27301]: SEND training at v.17 14400 bit/s
Dec 17 08:04:23.12: [27301]: <-- [9:AT+FRS=7\r]
Dec 17 08:04:23.21: [27301]: --> [2:OK]
Dec 17 08:04:23.21: [27301]: <-- [9:AT+FTH=3\r]
Dec 17 08:04:24.17: [27301]: --> [7:CONNECT]
Dec 17 08:04:24.20: [27301]: --> [7:CONNECT]
Dec 17 08:04:25.37: [27301]: --> [2:OK]
Dec 17 08:04:25.37: [27301]: <-- [9:AT+FTS=7\r]
Dec 17 08:04:25.43: [27301]: --> [2:OK]
Dec 17 08:04:25.43: [27301]: <-- [11:AT+FTM5\r]
Dec 17 08:04:25.45: [27301]: --> [7:CONNECT]
Dec 17 08:04:25.45: [27301]: DELAY 400 ms
Dec 17 08:04:28.62: [27301]: --> [2:OK]
Dec 17 08:04:28.62: [27301]: <-- [9:AT+FRH=3\r]
Dec 17 08:04:31.72: [27301]: --> [0:]
Dec 17 08:04:31.72: [27301]: MODEM <Empty line>
Dec 17 08:04:31.73: [27301]: --> [2:]
Dec 17 08:04:31.73: [27301]: --> [2:OK]
Dec 17 08:04:31.73: [27301]: <-- [9:AT+FRS=7\r]
Dec 17 08:04:31.81: [27301]: --> [2:OK]
Dec 17 08:04:31.81: [27301]: SEND training at v.17 12000 bit/s
Dec 17 08:04:31.81: [27301]: <-- [9:AT+FTH=3\r]
Dec 17 08:04:32.78: [27301]: --> [7:CONNECT]
Dec 17 08:04:32.80: [27301]: --> [7:CONNECT]
Dec 17 08:04:33.98: [27301]: --> [2:OK]
Dec 17 08:04:33.98: [27301]: <-- [9:AT+FTS=7\r]
Dec 17 08:04:34.04: [27301]: --> [2:OK]
Dec 17 08:04:34.04: [27301]: <-- [11:AT+FTM1\r]
Dec 17 08:04:34.05: [27301]: --> [7:CONNECT]
Dec 17 08:04:34.05: [27301]: DELAY 400 ms
Dec 17 08:04:37.22: [27301]: --> [2:OK]
Dec 17 08:04:37.22: [27301]: <-- [9:AT+FRH=3\r]
Dec 17 08:04:40.32: [27301]: --> [0:]
Dec 17 08:04:40.32: [27301]: MODEM <Empty line>
Dec 17 08:04:40.33: [27301]: --> [2:]
Dec 17 08:04:40.33: [27301]: --> [2:OK]
Dec 17 08:04:40.33: [27301]: <-- [9:AT+FRS=7\r]
Dec 17 08:04:40.41: [27301]: --> [2:OK]
Dec 17 08:04:40.41: [27301]: SEND training at v.29 9600 bit/s
Dec 17 08:04:40.41: [27301]: <-- [9:AT+FTH=3\r]
Dec 17 08:04:41.38: [27301]: --> [7:CONNECT]
Dec 17 08:04:41.40: [27301]: --> [7:CONNECT]
Dec 17 08:04:42.57: [27301]: --> [2:OK]
Dec 17 08:04:42.57: [27301]: <-- [9:AT+FTS=7\r]
Dec 17 08:04:42.64: [27301]: --> [2:OK]
Dec 17 08:04:42.64: [27301]: <-- [10:AT+FTM–\r]
Dec 17 08:04:42.91: [27301]: --> [7:CONNECT]
Dec 17 08:04:42.91: [27301]: DELAY 400 ms
Dec 17 08:04:44.88: [27301]: --> [2:OK]
Dec 17 08:04:44.88: [27301]: <-- [9:AT+FRH=3\r]
Dec 17 08:04:47.98: [27301]: --> [0:]
Dec 17 08:04:47.98: [27301]: MODEM <Empty line>
Dec 17 08:04:47.99: [27301]: --> [2:]
Dec 17 08:04:47.99: [27301]: --> [2:OK]
Dec 17 08:04:47.99: [27301]: <-- [9:AT+FRS=7\r]
Dec 17 08:04:48.07: [27301]: --> [2:OK]
Dec 17 08:04:48.07: [27301]: SEND training at v.29 7200 bit/s
Dec 17 08:04:48.07: [27301]: <-- [9:AT+FTH=3\r]
Dec 17 08:04:49.04: [27301]: --> [7:CONNECT]
Dec 17 08:04:49.07: [27301]: --> [7:CONNECT]
Dec 17 08:04:50.24: [27301]: --> [2:OK]
Dec 17 08:04:50.24: [27301]: <-- [9:AT+FTS=7\r]
Dec 17 08:04:50.30: [27301]: --> [2:OK]
Dec 17 08:04:50.30: [27301]: <-- [10:AT+FTMr\r]
Dec 17 08:04:50.31: [27301]: --> [7:CONNECT]
Dec 17 08:04:50.32: [27301]: DELAY 400 ms
Dec 17 08:04:52.29: [27301]: --> [2:OK]
Dec 17 08:04:52.29: [27301]: <-- [9:AT+FRH=3\r]
Dec 17 08:04:55.39: [27301]: --> [0:]
Dec 17 08:04:55.39: [27301]: MODEM <Empty line>
Dec 17 08:04:55.39: [27301]: --> [2:]
Dec 17 08:04:55.39: [27301]: --> [2:OK]
Dec 17 08:04:55.39: [27301]: <-- [9:AT+FRS=7\r]
Dec 17 08:04:55.48: [27301]: --> [2:OK]
Dec 17 08:04:55.48: [27301]: SEND training at v.27ter 4800 bit/s
Dec 17 08:04:55.48: [27301]: <-- [9:AT+FTH=3\r]
Dec 17 08:04:56.45: [27301]: --> [7:CONNECT]
Dec 17 08:04:56.47: [27301]: --> [7:CONNECT]
Dec 17 08:04:57.64: [27301]: --> [2:OK]
Dec 17 08:04:57.64: [27301]: <-- [9:AT+FTS=7\r]
Dec 17 08:04:57.71: [27301]: --> [2:OK]
Dec 17 08:04:57.71: [27301]: <-- [10:AT+FTMH\r]
Dec 17 08:04:57.72: [27301]: --> [7:CONNECT]
Dec 17 08:04:57.72: [27301]: DELAY 400 ms
Dec 17 08:05:00.22: [27301]: --> [2:OK]
Dec 17 08:05:00.22: [27301]: <-- [9:AT+FRH=3\r]
Dec 17 08:05:03.32: [27301]: --> [0:]
Dec 17 08:05:03.32: [27301]: MODEM <Empty line>
Dec 17 08:05:03.32: [27301]: --> [2:]
Dec 17 08:05:03.32: [27301]: --> [2:OK]
Dec 17 08:05:03.32: [27301]: <-- [9:AT+FRS=7\r]
Dec 17 08:05:03.40: [27301]: --> [2:OK]
Dec 17 08:05:03.40: [27301]: SEND training at v.27ter fallback mode 2400 bit/s
Dec 17 08:05:03.40: [27301]: <-- [9:AT+FTH=3\r]
Dec 17 08:05:04.37: [27301]: --> [7:CONNECT]
Dec 17 08:05:04.40: [27301]: --> [7:CONNECT]
Dec 17 08:05:05.56: [27301]: --> [2:OK]
Dec 17 08:05:05.56: [27301]: <-- [9:AT+FTS=7\r]
Dec 17 08:05:05.63: [27301]: --> [2:OK]
Dec 17 08:05:05.63: [27301]: <-- [10:AT+FTM$\r]
Dec 17 08:05:05.65: [27301]: --> [7:CONNECT]
Dec 17 08:05:05.65: [27301]: DELAY 400 ms
Dec 17 08:05:08.38: [27301]: --> [2:OK]
Dec 17 08:05:08.38: [27301]: <-- [9:AT+FRH=3\r]
Dec 17 08:05:11.48: [27301]: --> [0:]
Dec 17 08:05:11.48: [27301]: MODEM <Empty line>
Dec 17 08:05:11.48: [27301]: --> [2:]
Dec 17 08:05:11.48: [27301]: --> [2:OK]
Dec 17 08:05:11.48: [27301]: <-- [9:AT+FRS=7\r]
Dec 17 08:05:11.57: [27301]: --> [2:OK]
Dec 17 08:05:11.57: [27301]: TRAINING failed
Dec 17 08:05:11.57: [27301]: <-- [9:AT+FTH=3\r]
Dec 17 08:05:12.54: [27301]: --> [7:CONNECT]
Dec 17 08:05:12.93: [27301]: --> [2:OK]
Dec 17 08:05:12.93: [27301]: SEND FAILED: JOB 1829 DEST 9042761272 ERR [334] Failure to train remote modem at 2400 bps or minimum speed; too many attempts to send
Dec 17 08:05:13.93: [27301]: <-- [5:ATH0\r]
Dec 17 08:05:14.10: [27301]: --> [2:OK]
Dec 17 08:05:14.10: [27301]: SESSION END

------- Unsent job status -------
      Destination: 9042761272
            JobID: 1829
          GroupID: 1829
           Sender: Angela Norris
         Mailaddr: angela@xxxxxxxxxxxxx
           CommID: 000002531
            Modem: any
   Submitted From: server109.hddbroker.com
       Page Width: 209  (mm)
      Page Length: 296 (mm)
       Resolution: 196 (lpi)
           Status: Failure to train remote modem at 2400 bps or minimum speed; too many attempts to send
          Dialogs: 3
            Dials: 0
            Calls: 3
            Pages: 0
         TotPages: 1
         Attempts: 1
           Dirnum:

--- End Message ---
--- Begin Message ---
Your job to 3096916739 failed because:

No receiver protocol (T.30 T1 timeout); too many attempts to send


    ---- Transcript of session follows ----

Dec 17 08:08:44.03: [27469]: SESSION BEGIN 000002534 13096916739
Dec 17 08:08:44.03: [27469]: HylaFAX (tm) Version 4.4.0
Dec 17 08:08:44.03: [27469]: SEND FAX: JOB 1831 DEST 3096916739 COMMID 000002534 DEVICE '/dev/ttyS0' FROM 'Angela Norris <angela@xxxxxxxxxxxxx>' USER apache
Dec 17 08:08:44.03: [27469]: <-- [12:AT+FCLASS=1\r]
Dec 17 08:08:44.04: [27469]: --> [2:OK]
Dec 17 08:08:44.04: [27469]: DIAL 13096916739
Dec 17 08:08:44.04: [27469]: <-- [16:ATDT13096916739\r]
Dec 17 08:09:06.14: [27469]: --> [7:CONNECT]
Dec 17 08:09:07.56: [27469]: --> [2:OK]
Dec 17 08:09:07.56: [27469]: REMOTE NSF "AD 00 36 A0 00 00 00 00"
Dec 17 08:09:07.56: [27469]: NSF remote fax equipment: HP
Dec 17 08:09:07.56: [27469]: <-- [9:AT+FRH=3\r]
Dec 17 08:09:07.58: [27469]: --> [7:CONNECT]
Dec 17 08:09:07.86: [27469]: --> [10:NO CARRIER]
Dec 17 08:09:07.86: [27469]: MODEM No carrier
Dec 17 08:09:07.86: [27469]: <-- [9:AT+FRH=3\r]
Dec 17 08:09:14.86: [27469]: --> [0:]
Dec 17 08:09:14.86: [27469]: MODEM <Empty line>
Dec 17 08:09:14.87: [27469]: --> [2:]
Dec 17 08:09:14.87: [27469]: --> [2:OK]
Dec 17 08:09:14.87: [27469]: <-- [9:AT+FRS=7\r]
Dec 17 08:09:14.95: [27469]: --> [2:OK]
Dec 17 08:09:14.95: [27469]: <-- [9:AT+FRH=3\r]
Dec 17 08:09:21.95: [27469]: --> [0:]
Dec 17 08:09:21.95: [27469]: MODEM <Empty line>
Dec 17 08:09:21.95: [27469]: --> [2:]
Dec 17 08:09:21.95: [27469]: --> [2:OK]
Dec 17 08:09:21.95: [27469]: <-- [9:AT+FRS=7\r]
Dec 17 08:09:22.04: [27469]: --> [2:OK]
Dec 17 08:09:22.04: [27469]: <-- [9:AT+FRH=3\r]
Dec 17 08:09:29.04: [27469]: --> [0:]
Dec 17 08:09:29.04: [27469]: MODEM <Empty line>
Dec 17 08:09:29.04: [27469]: --> [2:]
Dec 17 08:09:29.04: [27469]: --> [2:OK]
Dec 17 08:09:29.04: [27469]: <-- [9:AT+FRS=7\r]
Dec 17 08:09:29.13: [27469]: --> [2:OK]
Dec 17 08:09:29.13: [27469]: <-- [9:AT+FRH=3\r]
Dec 17 08:09:36.13: [27469]: --> [0:]
Dec 17 08:09:36.13: [27469]: MODEM <Empty line>
Dec 17 08:09:36.14: [27469]: --> [2:]
Dec 17 08:09:36.14: [27469]: --> [2:OK]
Dec 17 08:09:36.14: [27469]: <-- [9:AT+FRS=7\r]
Dec 17 08:09:36.22: [27469]: --> [2:OK]
Dec 17 08:09:36.22: [27469]: <-- [9:AT+FRH=3\r]
Dec 17 08:09:43.22: [27469]: --> [0:]
Dec 17 08:09:43.22: [27469]: MODEM <Empty line>
Dec 17 08:09:43.23: [27469]: --> [2:]
Dec 17 08:09:43.23: [27469]: --> [2:OK]
Dec 17 08:09:43.23: [27469]: <-- [9:AT+FRS=7\r]
Dec 17 08:09:43.32: [27469]: --> [2:OK]
Dec 17 08:09:43.32: [27469]: <-- [9:AT+FRH=3\r]
Dec 17 08:09:50.32: [27469]: --> [0:]
Dec 17 08:09:50.32: [27469]: MODEM <Empty line>
Dec 17 08:09:50.32: [27469]: --> [2:]
Dec 17 08:09:50.32: [27469]: --> [2:OK]
Dec 17 08:09:50.32: [27469]: No receiver protocol (T.30 T1 timeout)
Dec 17 08:09:50.32: [27469]: SEND FAILED: JOB 1831 DEST 3096916739 ERR [126] No receiver protocol (T.30 T1 timeout)
Dec 17 08:09:50.32: [27469]: <-- [9:AT+FRS=7\r]
Dec 17 08:09:50.41: [27469]: --> [2:OK]
Dec 17 08:09:50.41: [27469]: <-- [9:AT+FTH=3\r]
Dec 17 08:09:51.38: [27469]: --> [7:CONNECT]
Dec 17 08:09:51.77: [27469]: --> [2:OK]
Dec 17 08:09:51.77: [27469]: SEND FAILED: JOB 1831 DEST 3096916739 ERR [334] No receiver protocol (T.30 T1 timeout); too many attempts to send
Dec 17 08:09:52.77: [27469]: <-- [5:ATH0\r]
Dec 17 08:09:52.94: [27469]: --> [2:OK]
Dec 17 08:09:52.94: [27469]: SESSION END

------- Unsent job status -------
      Destination: 3096916739
            JobID: 1831
          GroupID: 1831
           Sender: Angela Norris
         Mailaddr: angela@xxxxxxxxxxxxx
           CommID: 000002534
            Modem: any
   Submitted From: server109.hddbroker.com
       Page Width: 209  (mm)
      Page Length: 296 (mm)
       Resolution: 196 (lpi)
           Status: No receiver protocol (T.30 T1 timeout); too many attempts to send
          Dialogs: 3
            Dials: 0
            Calls: 3
            Pages: 0
         TotPages: 1
         Attempts: 1
           Dirnum:

--- End Message ---



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