Re: [hylafax-users] Problems trying to fax from Eicon PRI to Eicon PRI

["Andrew Rinaldi" <andrew.rinaldi@xxxxxxxxxxxx>]

Hi Ulf,

Yes, the driver loads the firmware.  If you have one site that's working and
one that's not then you need to look for any differences between the two....
including the details of the PRI setup and provider.  As I said, our
experience with the Eicon Analog card has been poor and your ability to
debug this problem is limited by the Eicon API.... talk to iFAX they are the
Eicon experts here.

Regards

ANDREW RINALDI
Mainpine Limited - Support
USA +1 503 822 9944 | Asia/Europe +44 1225 869439  
andrew.rinaldi@xxxxxxxxxxxx | www.mainpine.com

-----Original Message-----
From: hylafax-users-bounce@xxxxxxxxxxx
[mailto:hylafax-users-bounce@xxxxxxxxxxx] 
Sent: 14 April 2007 09:47
To: hylafax-users@xxxxxxxxxxx
Subject: Re: [hylafax-users] Problems trying to fax from Eicon PRI to Eicon
PRI

> -----Original Message-----
> From: hylafax-users-bounce@xxxxxxxxxxx [mailto:hylafax-users-
> bounce@xxxxxxxxxxx] On Behalf Of Andrew Rinaldi
> Sent: Saturday, April 14, 2007 01:37
> To: hylafax-users@xxxxxxxxxxx
> Subject: Re: [hylafax-users] Problems trying to fax from Eicon PRI to
> Eicon PRI
> 
> Hi Ulf,
> 
> We know that the Eicon Analog firmware is broken in a number of areas.  If
> the PRI firmware is based on the same code then I think your best hope is
> to
> work with iFAX to see if they can help debug the issues.  Unfortunately,
> with the Eicon software layer doing most of the work, HylaFAX has a
> reduced
> ability to overcome problems.

As far I understand the driver, it loads the firmware during start of the
driver, which would mean both sites would be loading the same code.

> 
> Regards
> 
> ANDREW RINALDI
> Mainpine Limited - Support
> USA +1 503 822 9944 | Asia/Europe +44 1225 869439
> andrew.rinaldi@xxxxxxxxxxxx | www.mainpine.com
> 
> -----Original Message-----
> From: hylafax-users-bounce@xxxxxxxxxxx
> [mailto:hylafax-users-bounce@xxxxxxxxxxx]
> Sent: 14 April 2007 09:21
> To: hylafax-users@xxxxxxxxxxx
> Subject: Re: [hylafax-users] Problems trying to fax from Eicon PRI to
> Eicon
> PRI
> 
> > -----Original Message-----
> > From: Ulf Zimmermann
> > Sent: Saturday, April 14, 2007 00:59
> > To: Ulf Zimmermann; hylafax-users@xxxxxxxxxxx
> > Subject: RE: [hylafax-users] Problems trying to fax from Eicon PRI to
> > Eicon PRI
> >
> > > -----Original Message-----
> > >
> > > I currently have 3 servers. Two in Fremont, CA and one in Phoenix,
> AZ.
> > > In Fremont one server has a Patton 2977 card with an older Hylafax
> > > install and another server with an Eicon PRI card with Hylafax
> > > Enterprise 2.4.7.
> > >
> > > In Phoenix I had a Patton 2977 card and just swapped it with an
> Eicon
> > > PRI and then upgraded the OS (RedHat EL4) and installed Hylafax
> 4.3.3.
> > >
> > > When I try to fax from Eicon server in Fremont to the Eicon server
> in
> > > Phoenix, I get on the Phoenix side just:
> > >
> > > On the Fremont side I get the job rejected with "High resolution
> > > document is not supported by client" and the log looks like:
> > >
> >
> > Ok, it seems to be a Hylafax Enterprise issue. Phoenix to Phoenix
> works.
> > Fremont-Eicon to Fremont-Eicon doesn't. Even after getting both sides
> to
> > the same Eicon software. Upgraded Hylafax Enterprise to 2.4.9. Time to
> try
> > Hylafax 4.3.3 on the Fremont side to see what it does.
> >
> > Ulf.
> >
> 
> Or not. Hylafax 4.3.3 on that machine instead of Enterprise 2.4.9, same
> problem. It got the same Divas config, with exception of serial number.
> Same modem config file, again only difference is the area code and local
> number. No idea left here.
> 
> 
> ____________________ HylaFAX(tm) Users Mailing List
> _______________________
>   To subscribe/unsubscribe, click http://lists.hylafax.org/cgi-
> bin/lsg2.cgi
>  On UNIX: mail -s unsubscribe hylafax-users-request@xxxxxxxxxxx <
> /dev/null
>   *To learn about commercial HylaFAX(tm) support, mail sales@xxxxxxxxx*
> 
> 
> 
> 
> ____________________ HylaFAX(tm) Users Mailing List
> _______________________
>   To subscribe/unsubscribe, click http://lists.hylafax.org/cgi-
> bin/lsg2.cgi
>  On UNIX: mail -s unsubscribe hylafax-users-request@xxxxxxxxxxx <
> /dev/null
>   *To learn about commercial HylaFAX(tm) support, mail sales@xxxxxxxxx*

____________________ HylaFAX(tm) Users Mailing List _______________________
  To subscribe/unsubscribe, click http://lists.hylafax.org/cgi-bin/lsg2.cgi
 On UNIX: mail -s unsubscribe hylafax-users-request@xxxxxxxxxxx < /dev/null
  *To learn about commercial HylaFAX(tm) support, mail sales@xxxxxxxxx*




____________________ HylaFAX(tm) Users Mailing List _______________________
  To subscribe/unsubscribe, click http://lists.hylafax.org/cgi-bin/lsg2.cgi
 On UNIX: mail -s unsubscribe hylafax-users-request@xxxxxxxxxxx < /dev/null
  *To learn about commercial HylaFAX(tm) support, mail sales@xxxxxxxxx*