Re: [hylafax-users] Problems trying to fax from Eicon PRI to Eicon PRI

["Andrew Rinaldi" <andrew.rinaldi@xxxxxxxxxxxx>]

Hi Ulf,

We know that the Eicon Analog firmware is broken in a number of areas.  If
the PRI firmware is based on the same code then I think your best hope is to
work with iFAX to see if they can help debug the issues.  Unfortunately,
with the Eicon software layer doing most of the work, HylaFAX has a reduced
ability to overcome problems.

Regards

ANDREW RINALDI
Mainpine Limited - Support
USA +1 503 822 9944 | Asia/Europe +44 1225 869439  
andrew.rinaldi@xxxxxxxxxxxx | www.mainpine.com

-----Original Message-----
From: hylafax-users-bounce@xxxxxxxxxxx
[mailto:hylafax-users-bounce@xxxxxxxxxxx] 
Sent: 14 April 2007 09:21
To: hylafax-users@xxxxxxxxxxx
Subject: Re: [hylafax-users] Problems trying to fax from Eicon PRI to Eicon
PRI

> -----Original Message-----
> From: Ulf Zimmermann
> Sent: Saturday, April 14, 2007 00:59
> To: Ulf Zimmermann; hylafax-users@xxxxxxxxxxx
> Subject: RE: [hylafax-users] Problems trying to fax from Eicon PRI to
> Eicon PRI
> 
> > -----Original Message-----
> >
> > I currently have 3 servers. Two in Fremont, CA and one in Phoenix,
AZ.
> > In Fremont one server has a Patton 2977 card with an older Hylafax
> > install and another server with an Eicon PRI card with Hylafax
> > Enterprise 2.4.7.
> >
> > In Phoenix I had a Patton 2977 card and just swapped it with an
Eicon
> > PRI and then upgraded the OS (RedHat EL4) and installed Hylafax
4.3.3.
> >
> > When I try to fax from Eicon server in Fremont to the Eicon server
in
> > Phoenix, I get on the Phoenix side just:
> >
> > On the Fremont side I get the job rejected with "High resolution
> > document is not supported by client" and the log looks like:
> >
> 
> Ok, it seems to be a Hylafax Enterprise issue. Phoenix to Phoenix
works.
> Fremont-Eicon to Fremont-Eicon doesn't. Even after getting both sides
to
> the same Eicon software. Upgraded Hylafax Enterprise to 2.4.9. Time to
try
> Hylafax 4.3.3 on the Fremont side to see what it does.
> 
> Ulf.
> 

Or not. Hylafax 4.3.3 on that machine instead of Enterprise 2.4.9, same
problem. It got the same Divas config, with exception of serial number.
Same modem config file, again only difference is the area code and local
number. No idea left here.


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