Re: [hylafax-users] trouble sending fax

[Joe <joe@xxxxxxxxxxxxxxx>]

> Joe wrote:
>
> > Dec 20 13:12:59.59: [28128]: SEND file "docq/doc1297.pdf;f0"
> > Dec 20 13:12:59.59: [28128]: Modem does not support document page width, max page width 0 pixels, image width 1084424192 pixels 
>
>
> Well, the "0" and the "1084424192" are misleading... they're indicative of
> a formatting bug in HylaFAX.  The true values that should be displayed there
> are obfuscated by the bug.  However, the error message does tell us that this condition:
>   if (!modem->supportsPageWidth((u_int) w, params.vr))
>
> ... resulted in "true".  "w" here is the page width of the image, and params.vr is 
>  the VR setting that will be used for the fax and allows the supportsPageWidth function to
> work with a variety of resolutions.
> So basically it means that, for whatever reason, the faxq-prepared image has a page width
> that is outside of the supported ranges for the modem or modem configuration.
> You're going to want to grab a copy of that docq/doc1297.pdf;f0 file (or the corresponding
> one on a separate transmission) before the fax job completes... and then examine it with
> tiffinfo or something.  Send that tiffinfo output here.  Send the original document image here, too.
> Lee. 


Hi Lee...  Here is the doc1317.pdf;f0 file that is causing the problem.

pdfinfo wouldn't touch it and neither will adobe.  The original file is readable
before it goes to hylafax.

Attachment: original.pdf
Description: Adobe PDF document

Attachment: doc1317.pdf
Description: Adobe PDF document