Re: [hylafax-users] trouble sending fax

[Lee Howard <faxguy@xxxxxxxxxxxxxxxx>]

Joe wrote:

> Dec 20 13:12:59.59: [28128]: SEND file "docq/doc1297.pdf;f0"
> Dec 20 13:12:59.59: [28128]: Modem does not support document page 
> width, max page width 0 pixels, image width 1084424192 pixels 


Well, the "0" and the "1084424192" are misleading... they're indicative 
of a formatting bug in HylaFAX.  The true values that should be 
displayed there are obfuscated by the bug.  However, the error message 
does tell us that this condition:

  if (!modem->supportsPageWidth((u_int) w, params.vr))

... resulted in "true".  "w" here is the page width of the image, and 
params.vr is the VR setting that will be used for the fax and allows the 
supportsPageWidth function to work with a variety of resolutions.

So basically it means that, for whatever reason, the faxq-prepared image 
has a page width that is outside of the supported ranges for the modem 
or modem configuration.

You're going to want to grab a copy of that docq/doc1297.pdf;f0 file (or 
the corresponding one on a separate transmission) before the fax job 
completes... and then examine it with tiffinfo or something.  Send that 
tiffinfo output here.  Send the original document image here, too.

Lee.


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