Re: [hylafax-users] Faxes cut in half

[Lee Howard <faxguy@xxxxxxxxxxxxxxxx>]

SCIN - Danilo Bottino wrote:

> It was truncated in the image of the fax page.


Then it means, without reservation, that either 1) the MMR data produced 
by Ghostscript was faulty, or 2) something is broken on the receiver 
(like maybe it's accepting corrupted ECM data frames).  However, I 
highly doubt #2 as the problem would be happening a lot more than with 
just your faxes.

So now's the point when you start upgrading Ghostscript and trying to 
reproduce the problem with newer Ghostscripts.

> > We're not looking for problems in the postscript source documents, 
> > but rather probably in the ps2fax-produced TIFF files that reside in 
> > docq only momentarily... while the fax is in-progress.  Just looking 
> > at those with a TIFF viewer is probably not guaranteed to help you, 
> > either, because your viewer may successfully work-around the decoding 
> > problem.
> > What would be useful would be - if the image data is truncated in the 
> > middle of the fax page (and not immediately after the tagline) - a 
> > copy of the TIFF file that is being faxed.
>
>
> I'm not sure I understand what you mean here. To send a fax we attach 
> a pdf to a mail addressed to number@xxxxxxxxxx, the full email (both 
> email body and attachment) is converted to postscript, as I can see in 
> the docq directory (Nov 23 13:11:56.10: [26911]: SEND file 
> "docq/doc904.ps;c0"). I see no conversion to TIFF for outgoing faxes.. 
> am I missing something? The only .tif I can find are those of incoming 
> faxes in the recvq directory.


Don't trust filename extensions.  That docq/doc904.ps;c0 is actually a 
TIFF file.  Furthermore that docq/doc904.ps.<jobid> file is actually PDF 
and not Postscript.

> > AND, what would be even more useful would be a copy of the exact data 
> > as received by the receiver (not a scan of the page, but rather an 
> > electronic copy of every thing received by the receiver in Phase C.
>
>
> How could I obtain this? The receiver is a real fax machine, it just 
> prints out every incoming fax without storing them elsewhere.


I was halfway hoping that it was a HylaFAX system... or something more 
helpful than a fax machine.  Nevermind this part.

Lee.


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