Re: [hylafax-users] Faxes cut in half

["SCIN - Danilo Bottino" <info@xxxxxxx>]

----- Original Message ----- 
From: "Lee Howard" <faxguy@xxxxxxxxxxxxxxxx>
To: "SCIN - Danilo Bottino" <info@xxxxxxx>
Cc: <hylafax-users@xxxxxxxxxxx>
Sent: Friday, November 24, 2006 9:13 PM
Subject: Re: [hylafax-users] Faxes cut in half

> SCIN - Danilo Bottino wrote:
>
> > > I assume that you sent us a fax log from a session where the receiver 
> > > claimed the page was truncated?
> >
> > Yes. Actually the page _was_ truncated as he claimed.. he sent me back 
> > the fax, the 2nd page is truncated near the top.
>
>
> Was it truncated in the image of the fax page?  Or was it truncated 
> immediately after the tagline?

It was truncated in the image of the fax page.

> > > If so, then the only think I can think of is that the MMR data was 
> > > corrupt.  And that would represent a bug in Ghostscript or in HylaFAX 
> > > somewhere.
> >
> > The .ps files in docq are fine. Could it be of any interest if I send you 
> > both sent and received faxes?
>
>
> We're not looking for problems in the postscript source documents, but 
> rather probably in the ps2fax-produced TIFF files that reside in docq only 
> momentarily... while the fax is in-progress.  Just looking at those with a 
> TIFF viewer is probably not guaranteed to help you, either, because your 
> viewer may successfully work-around the decoding problem.
> What would be useful would be - if the image data is truncated in the 
> middle of the fax page (and not immediately after the tagline) - a copy of 
> the TIFF file that is being faxed.

I'm not sure I understand what you mean here. To send a fax we attach a pdf 
to a mail addressed to number@xxxxxxxxxx, the full email (both email body 
and attachment) is converted to postscript, as I can see in the docq 
directory (Nov 23 13:11:56.10: [26911]: SEND file "docq/doc904.ps;c0"). I 
see no conversion to TIFF for outgoing faxes.. am I missing something? The 
only .tif I can find are those of incoming faxes in the recvq directory.

> AND, what would be even more useful would be a copy of the exact data as 
> received by the receiver (not a scan of the page, but rather an electronic 
> copy of every thing received by the receiver in Phase C.

How could I obtain this? The receiver is a real fax machine, it just prints 
out every incoming fax without storing them elsewhere. 


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