Re: [hylafax-users] Faxes appear to send, but receiver never gets a printout.

[John Wythe <john.wythe@xxxxxxxxxxxx>]

Hi Lee

We found the problem.  There was another fax machine plugged into the same phone line.  When we disconnected it all faxes started going through, not just the odd one.

Thanks for your time on this.

John

-----Original Message-----
From: Lee Howard [mailto:faxguy@xxxxxxxxxxxxxxxx] 
Sent: Thursday, December 02, 2010 10:55 PM
To: John Wythe
Cc: lucas@xxxxxxxxxxxxxxxxxxxxxxx; hylafax-users@xxxxxxxxxxx
Subject: Re: [hylafax-users] Faxes appear to send, but receiver never gets a printout.

As I requested before, please first upgrade to HylaFAX+ 5.4.3.  I don't 
pretend that this is going to resolve the problem, but I want to 
eliminate that possibility before proceeding.

Thanks,

Lee.


John Wythe wrote:
> Hi Lee
>
> Attached are 4 more logs. These one have ERROR lines.  The first (64) printed out the two pages, the second (65) only printed 1 page and the third (66) printed none.  All were from the same fax job, as it tried 3 times, on the third the entry disappeared from the queue.
>
> I did manage to get one successful send, but it still had an ERROR line log c56.txt.
>
> There appears to be some problem with the FCS command.  Any ideas?
>
> John
>
> -----Original Message-----
> From: hylafax-users-bounce@xxxxxxxxxxx [mailto:hylafax-users-bounce@xxxxxxxxxxx] On Behalf Of John Wythe
> Sent: Wednesday, December 01, 2010 12:24 AM
> To: Lee Howard
> Cc: lucas@xxxxxxxxxxxxxxxxxxxxxxx; hylafax-users@xxxxxxxxxxx
> Subject: Re: [hylafax-users] Faxes appear to send, but receiver never gets a printout.
>
> Lee
>
> The problem occurs with more than one receiver.  Seems the problem is with the sender.  Another site with the same version of HylaFAX works with the same receiver.  It is running RHEL5.5 with ghostscript 8.15.2-9.12.el5_5.
> Maybe I should try upgrading ghostscript.
>
> John
>
> -----Original Message-----
> From: Lee Howard [mailto:faxguy@xxxxxxxxxxxxxxxx] 
> Sent: Tuesday, November 30, 2010 11:47 PM
> To: John Wythe
> Cc: lucas@xxxxxxxxxxxxxxxxxxxxxxx; hylafax-users@xxxxxxxxxxx
> Subject: Re: [hylafax-users] Faxes appear to send, but receiver never gets a printout.
>
> John Wythe wrote:
>   
>> Hi Lucas
>>
>> Here is a log file.
>>
>> John
>>
>> Nov 30 15:59:41.07: [ 8605]: SESSION BEGIN 000000054 +16044681667
>> Nov 30 15:59:41.07: [ 8605]: HylaFAX (tm) Version 5.2.9
>> .....
>> Nov 30 16:00:14.51: [ 8605]: SEND send frame number 14
>> Nov 30 16:00:14.51: [ 8605]: SEND send frame number 15
>> Nov 30 16:00:14.51: [ 8605]: SEND send frame number 16
>> Nov 30 16:00:14.51: [ 8605]: <-- [10:AT+FTM=96\r]
>> Nov 30 16:00:14.57: [ 8605]: --> [7:CONNECT]
>> .....
>> Nov 30 16:00:25.06: [ 8605]: SEND send PPS (partial page signal)
>> Nov 30 16:00:25.06: [ 8605]: SEND send EOP (no more pages or documents)
>> Nov 30 16:00:25.06: [ 8605]: <-- [9:AT+FRH=3\r]
>> Nov 30 16:00:25.44: [ 8605]: --> [7:CONNECT]
>> Nov 30 16:00:26.27: [ 8605]: --> HDLC<5:FF C8 31 45 8F>
>> Nov 30 16:00:26.27: [ 8605]: --> [2:OK]
>> Nov 30 16:00:26.27: [ 8605]: SEND recv MCF (message confirmation)
>> .....
>>
>> ________________________________
>> From: Lucas Burdick [mailto:lucas@xxxxxxxxxxxxxxxxxxxxxxx]
>> Sent: Thursday, November 25, 2010 7:28 AM
>> To: John Wythe
>> Cc: hylafax-users@xxxxxxxxxxx
>> Subject: Re: [hylafax-users] Faxes appear to send, but receiver never gets a printout.
>>
>> John
>>
>> Please provide a sample log.  This sounds sort of like the issue I'm having
>>   
>>     
>
> John,
>
> Firstly, the receiver has confirmed page receipt with the MCF signal.  
> So if the receiver is not printing-out anything at all then it (the 
> receiver) has signaled MCF in error and there is at least a serious bug 
> in the receiver's programming.
>
> That said... you're only sending 16 frames.  This is a relatively small 
> set of fax data.  I'm slightly concerned that maybe you're bumping into 
> a job-data preparation problem with Ghostscript 8.71.  Furthermore, 
> you're using HylaFAX+ 5.2.9, and while that was a solid release which 
> many people still use, and while I cannot pinpoint any change since 
> 5.2.9 which could account for a bug in 5.2.9 that has since been 
> fixed... I would suggest that you first try to reproduce the problem 
> with HylaFAX+ 5.4.3.
>
> Lastly, please comment on whether or not this problem is unique to this 
> receiver or whether this happens with all receivers.
>
> Thanks,
>
> Lee.
>
>
>
>
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>   




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