Re: [hylafax-users] Faxes appear to send, but receiver never gets a printout.

[John Wythe <john.wythe@xxxxxxxxxxxx>]

Lee

The problem occurs with more than one receiver.  Seems the problem is with the sender.  Another site with the same version of HylaFAX works with the same receiver.  It is running RHEL5.5 with ghostscript 8.15.2-9.12.el5_5.
Maybe I should try upgrading ghostscript.

John

-----Original Message-----
From: Lee Howard [mailto:faxguy@xxxxxxxxxxxxxxxx] 
Sent: Tuesday, November 30, 2010 11:47 PM
To: John Wythe
Cc: lucas@xxxxxxxxxxxxxxxxxxxxxxx; hylafax-users@xxxxxxxxxxx
Subject: Re: [hylafax-users] Faxes appear to send, but receiver never gets a printout.

John Wythe wrote:
> Hi Lucas
>
> Here is a log file.
>
> John
>
> Nov 30 15:59:41.07: [ 8605]: SESSION BEGIN 000000054 +16044681667
> Nov 30 15:59:41.07: [ 8605]: HylaFAX (tm) Version 5.2.9
> .....
> Nov 30 16:00:14.51: [ 8605]: SEND send frame number 14
> Nov 30 16:00:14.51: [ 8605]: SEND send frame number 15
> Nov 30 16:00:14.51: [ 8605]: SEND send frame number 16
> Nov 30 16:00:14.51: [ 8605]: <-- [10:AT+FTM=96\r]
> Nov 30 16:00:14.57: [ 8605]: --> [7:CONNECT]
> .....
> Nov 30 16:00:25.06: [ 8605]: SEND send PPS (partial page signal)
> Nov 30 16:00:25.06: [ 8605]: SEND send EOP (no more pages or documents)
> Nov 30 16:00:25.06: [ 8605]: <-- [9:AT+FRH=3\r]
> Nov 30 16:00:25.44: [ 8605]: --> [7:CONNECT]
> Nov 30 16:00:26.27: [ 8605]: --> HDLC<5:FF C8 31 45 8F>
> Nov 30 16:00:26.27: [ 8605]: --> [2:OK]
> Nov 30 16:00:26.27: [ 8605]: SEND recv MCF (message confirmation)
> .....
>
> ________________________________
> From: Lucas Burdick [mailto:lucas@xxxxxxxxxxxxxxxxxxxxxxx]
> Sent: Thursday, November 25, 2010 7:28 AM
> To: John Wythe
> Cc: hylafax-users@xxxxxxxxxxx
> Subject: Re: [hylafax-users] Faxes appear to send, but receiver never gets a printout.
>
> John
>
> Please provide a sample log.  This sounds sort of like the issue I'm having
>   

John,

Firstly, the receiver has confirmed page receipt with the MCF signal.  
So if the receiver is not printing-out anything at all then it (the 
receiver) has signaled MCF in error and there is at least a serious bug 
in the receiver's programming.

That said... you're only sending 16 frames.  This is a relatively small 
set of fax data.  I'm slightly concerned that maybe you're bumping into 
a job-data preparation problem with Ghostscript 8.71.  Furthermore, 
you're using HylaFAX+ 5.2.9, and while that was a solid release which 
many people still use, and while I cannot pinpoint any change since 
5.2.9 which could account for a bug in 5.2.9 that has since been 
fixed... I would suggest that you first try to reproduce the problem 
with HylaFAX+ 5.4.3.

Lastly, please comment on whether or not this problem is unique to this 
receiver or whether this happens with all receivers.

Thanks,

Lee.




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