Re: [hylafax-users] Faxes appear to send, but receiver never gets a printout.

[Lee Howard <faxguy@xxxxxxxxxxxxxxxx>]

John Wythe wrote:
> Hi Lucas
>
> Here is a log file.
>
> John
>
> Nov 30 15:59:41.07: [ 8605]: SESSION BEGIN 000000054 +16044681667
> Nov 30 15:59:41.07: [ 8605]: HylaFAX (tm) Version 5.2.9
> .....
> Nov 30 16:00:14.51: [ 8605]: SEND send frame number 14
> Nov 30 16:00:14.51: [ 8605]: SEND send frame number 15
> Nov 30 16:00:14.51: [ 8605]: SEND send frame number 16
> Nov 30 16:00:14.51: [ 8605]: <-- [10:AT+FTM=96\r]
> Nov 30 16:00:14.57: [ 8605]: --> [7:CONNECT]
> .....
> Nov 30 16:00:25.06: [ 8605]: SEND send PPS (partial page signal)
> Nov 30 16:00:25.06: [ 8605]: SEND send EOP (no more pages or documents)
> Nov 30 16:00:25.06: [ 8605]: <-- [9:AT+FRH=3\r]
> Nov 30 16:00:25.44: [ 8605]: --> [7:CONNECT]
> Nov 30 16:00:26.27: [ 8605]: --> HDLC<5:FF C8 31 45 8F>
> Nov 30 16:00:26.27: [ 8605]: --> [2:OK]
> Nov 30 16:00:26.27: [ 8605]: SEND recv MCF (message confirmation)
> .....
>
> ________________________________
> From: Lucas Burdick [mailto:lucas@xxxxxxxxxxxxxxxxxxxxxxx]
> Sent: Thursday, November 25, 2010 7:28 AM
> To: John Wythe
> Cc: hylafax-users@xxxxxxxxxxx
> Subject: Re: [hylafax-users] Faxes appear to send, but receiver never gets a printout.
>
> John
>
> Please provide a sample log.  This sounds sort of like the issue I'm having
>   

John,

Firstly, the receiver has confirmed page receipt with the MCF signal.  
So if the receiver is not printing-out anything at all then it (the 
receiver) has signaled MCF in error and there is at least a serious bug 
in the receiver's programming.

That said... you're only sending 16 frames.  This is a relatively small 
set of fax data.  I'm slightly concerned that maybe you're bumping into 
a job-data preparation problem with Ghostscript 8.71.  Furthermore, 
you're using HylaFAX+ 5.2.9, and while that was a solid release which 
many people still use, and while I cannot pinpoint any change since 
5.2.9 which could account for a bug in 5.2.9 that has since been 
fixed... I would suggest that you first try to reproduce the problem 
with HylaFAX+ 5.4.3.

Lastly, please comment on whether or not this problem is unique to this 
receiver or whether this happens with all receivers.

Thanks,

Lee.


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