Re: [hylafax-users] probelm in receiving fax

[Siri Vias Khalsa <sirivias.khalsa@xxxxxxxxxx>]

Sumit - 

If you made the changes as others on this list suggested - change RingsBeforeAnswer to 1 and then restarted Hylafax, you should look at:

1) is the modem registering a ring?
    running faxstat when the phone is ringing will show you that
      if not, look at the modem config file, put a real phone on that line and see if it rings or check with the modem manufacturer as necesary
2) is there anything showing up in the logs
   if faxstat shows that the modem is ringing, it will log that.
   if faxstat is setup to answer, it will log that it is attempting to answer
   if it does answer the phone, but no call gets through, you should get an error message that will help in further troubleshooting
        again I would check the modem config file if it stops here.

logs - hylafax usually is setup to log to the general syslog ( /var/log/messages in RHEL) the generic details like phone ringing, answering etc
       - hylafax has a more detailed session log in /var/spool/hylafax/logs that gets generated if faxgetty answers a call.

Good luck,

-Siri Vias

On Thu, 2009-01-29 at 00:10 +0530, Sumit Shah wrote:
>       Siri Vias :
>      i failed to attached the logs right now.... b'coz there is no one in the  remote office....  and somebody hook off the phone line from modem.... 
>     I will send u tomorrow.... 
>     
>     
>     
>     Where else could i check it.....or troubleshoot it.... 
>     
>     any help tomorrow will be appreciable... 
>     
>     
>     regards, 
>     sumit 
>     
>      
>     
>     On Wed, Jan 28, 2009 at 11:38 PM, Siri Vias Khalsa <sirivias.khalsa@xxxxxxxxxx> wrote:
> >         What do you get with faxtstat when the phone line is ringing?
> >         Does anything show in the logs when phone rings?
> >         /var/log/messages and /var/spool/hylafax/logs
> >         
> >         -Siri Vias
> >     
> >         
> >     
> >         
> >         On Wed, 2009-01-28 at 12:04 -0600, Sumit Shah wrote:
> >         > It's running and idle
> >         >
> >         > [root@rhca ~]# faxstat
> >         > HylaFAX scheduler on rhca: Running
> >         > Modem ttyS0 (+33.4.3534587): Running and idle
> >         >
> >         >
> >         > On Wed, Jan 28, 2009 at 11:32 PM, David Forrest <drf@xxxxxxxxxxxxx>
> >         > wrote:
> >         >         On Wed, 28 Jan 2009, Sumit Shah wrote:
> >         >
> >         >
> >         >                 yup it's running
> >         >
> >         >
> >         >                 [root@rhca ~]# ps ax|grep faxgetty
> >         >                 *6373 ?        Ss     0:00 /usr/sbin/faxgetty ttyS0*
> >         >                 9495 pts/1    S+     0:00 grep faxgetty
> >         >
> >         >         What do you get when you run faxstat ?
> >         >
> >         >
> >         >
> >         >
> >         >         --
> >         >         David Forrest St. Louis, Missouri
> >         >
> >         >
> >         
> >     
> >         --
> >         
> >         
> >         -Siri Vias
> >         
> >         Siri Vias Khalsa
> >         Verifi, Inc.
> >         Senior Systems Administrator
> >         sirivias.khalsa@xxxxxxxxxx
> >         323-655-5789 x125 office
> >         310-498-3975 cell
> >         
> >         
> >     
>

-- 


-Siri Vias

Siri Vias Khalsa
Verifi, Inc.
Senior Systems Administrator
sirivias.khalsa@xxxxxxxxxx
323-655-5789 x125 office
310-498-3975 cell