[hylafax-users] URGENT!! Problem receiving faxes with new modem

["R T" <rtpub.2006@xxxxxxxxx>]

Hi,

 

We had been using a FC5 machine with Hylafax 4.2.5 in the past years to receive faxes without any problem; but recently we bought a new modem (since the current model cannot be found anymore) and have problems receiving some of the incoming faxes; attached is the session log for your reference:

 

Nov 04 16:55:18.41: [ 3662]: SESSION BEGIN 000000031 85299999999
Nov 04 16:55:18.41: [ 3662]: HylaFAX (tm) Version 4.2.5
Nov 04 16:55:18.41: [ 3662]: MODEM set XON/XOFF/FLUSH: input ignored, output disabled
Nov 04 16:55:18.41: [ 3662]: <-- [4:ATA\r]
Nov 04 16:55:26.46: [ 3662]: --> [7:CONNECT]
Nov 04 16:55:26.46: [ 3662]: ANSWER: FAX CONNECTION  DEVICE '/dev/ttyS1'
Nov 04 16:55:26.46: [ 3662]: STATE CHANGE: ANSWERING -> RECEIVING
Nov 04 16:55:26.46: [ 3662]: RECV FAX: begin
Nov 04 16:55:26.46: [ 3662]: <-- HDLC<32:FF C0 04 AD 00 55 12 9E 36 86 62 82 1A 04 14 2E B6 94 04 6A A6 4E CE 96 F6 76 04 2C 74 4C 74 AC>
Nov 04 16:55:26.46: [ 3662]: <-- data [32]
Nov 04 16:55:26.46: [ 3662]: <-- data [2]
Nov 04 16:55:26.49: [ 3662]: --> [7:CONNECT]
Nov 04 16:55:26.49: [ 3662]: <-- HDLC<23:FF C0 02 22 4A 92 04 04 04 04 04 04 04 04 04 04 04 04 04 04 04 04 04>
Nov 04 16:55:26.49: [ 3662]: <-- data [23]
Nov 04 16:55:26.49: [ 3662]: <-- data [2]
Nov 04 16:55:26.52: [ 3662]: --> [7:CONNECT]
Nov 04 16:55:26.52: [ 3662]: <-- HDLC<13:FF C8 01 00 77 5F 23 01 FB C1 01 01 18>
Nov 04 16:55:26.52: [ 3662]: <-- data [13]
Nov 04 16:55:26.52: [ 3662]: <-- data [2]
Nov 04 16:55:28.72: [ 3662]: --> [2:OK]
Nov 04 16:55:28.72: [ 3662]: <-- [9:AT+FRH=3\r]
Nov 04 16:55:29.30: [ 3662]: --> [7:CONNECT]
Nov 04 16:55:30.98: [ 3662]: --> HDLC<25:FF C0 C2 6C 6C 9C 8C 04 8C 8C AC 4C 04 4C AC 1C 04 D4 04 04 04 04 04 E9 7E>
Nov 04 16:55:30.99: [ 3662]: --> [2:OK]
Nov 04 16:55:30.99: [ 3662]: REMOTE TSI "+ 852 2511 1966"
Nov 04 16:55:30.99: [ 3662]: <-- [9:AT+FRH=3\r]
Nov 04 16:55:31.00: [ 3662]: --> [7:CONNECT]
Nov 04 16:55:31.26: [ 3662]: --> HDLC<9:FF C8 C1 00 44 1F 22 57 DB>
Nov 04 16:55:31.26: [ 3662]: --> [2:OK]
Nov 04 16:55:31.26: [ 3662]: REMOTE wants 14400 bit/s
Nov 04 16:55:31.26: [ 3662]: REMOTE wants A4 page width (215 mm)
Nov 04 16:55:31.26: [ 3662]: REMOTE wants unlimited page length
Nov 04 16:55:31.26: [ 3662]: REMOTE wants 3.85 line/mm
Nov 04 16:55:31.26: [ 3662]: REMOTE wants 2-D MMR
Nov 04 16:55:31.26: [ 3662]: REMOTE wants T.30 Annex A, 256-byte ECM
Nov 04 16:55:31.26: [ 3662]: RECV training at v.17 14400 bit/s
Nov 04 16:55:31.26: [ 3662]: MODEM set XON/XOFF/DRAIN: input ignored, output generated
Nov 04 16:55:31.26: [ 3662]: <-- [11:AT+FRM=145\r]
Nov 04 16:55:33.01: [ 3662]: --> [7:CONNECT]
Nov 04 16:55:34.52: [ 3662]: MODEM set XON/XOFF/DRAIN: input ignored, output disabled
Nov 04 16:55:34.52: [ 3662]: RECV: TCF 2704 bytes, 0% non-zero, 2704 zero-run
Nov 04 16:55:34.52: [ 3662]: --> [10:NO CARRIER]
Nov 04 16:55:34.52: [ 3662]: <-- [9:AT+FRS=7\r]
Nov 04 16:55:34.60: [ 3662]: --> [2:OK]
Nov 04 16:55:34.60: [ 3662]: TRAINING succeeded
Nov 04 16:55:34.61: [ 3662]: <-- [9:AT+FTH=3\r]
Nov 04 16:55:35.47: [ 3662]: --> [7:CONNECT]
Nov 04 16:55:35.47: [ 3662]: <-- HDLC<3:FF C8 21>
Nov 04 16:55:35.47: [ 3662]: <-- data [3]
Nov 04 16:55:35.47: [ 3662]: <-- data [2]
Nov 04 16:55:35.79: [ 3662]: --> [2:OK]
Nov 04 16:55:35.79: [ 3662]: <-- [11:AT+FRM=146\r]
Nov 04 16:55:36.72: [ 3662]: --> [7:CONNECT]
Nov 04 16:55:36.72: [ 3662]: MODEM input buffering enabled
Nov 04 16:55:36.72: [ 3662]: MODEM set XON/XOFF/FLUSH: input ignored, output generated
Nov 04 16:55:37.01: [ 3662]: RECV received frame number 0
Nov 04 16:55:37.22: [ 3662]: RECV received frame number 1
Nov 04 16:55:37.36: [ 3662]: RECV received frame number 2
Nov 04 16:55:37.50: [ 3662]: RECV received frame number 3
Nov 04 16:55:37.64: [ 3662]: RECV received frame number 4
Nov 04 16:55:37.78: [ 3662]: RECV received frame number 5
Nov 04 16:55:37.91: [ 3662]: RECV received frame number 6
Nov 04 16:55:38.06: [ 3662]: RECV received frame number 7
Nov 04 16:55:38.20: [ 3662]: RECV received frame number 8
Nov 04 16:55:38.40: [ 3662]: RECV received frame number 9
Nov 04 16:55:38.55: [ 3662]: RECV received frame number 10
Nov 04 16:55:38.69: [ 3662]: RECV received frame number 11
Nov 04 16:55:38.83: [ 3662]: RECV received frame number 12
Nov 04 16:55:38.97: [ 3662]: RECV received frame number 13
Nov 04 16:55:39.11: [ 3662]: RECV received frame number 14
 Nov 04 16:55:39.24: [ 3662]: RECV received frame number 15
Nov 04 16:55:39.45: [ 3662]: RECV received frame number 16
Nov 04 16:55:39.59: [ 3662]: RECV received frame number 17
Nov 04 16:55:39.73: [ 3662]: RECV received frame number 18
Nov 04 16:55:39.86: [ 3662]: RECV received frame number 19
Nov 04 16:55:40.00: [ 3662]: RECV received frame number 20
Nov 04 16:55:40.14: [ 3662]: RECV received frame number 21
Nov 04 16:55:40.28: [ 3662]: RECV received frame number 22
Nov 04 16:55:40.42: [ 3662]: RECV received frame number 23
Nov 04 16:55:40.63: [ 3662]: RECV received frame number 24
Nov 04 16:55:40.77: [ 3662]: RECV received frame number 25
Nov 04 16:55:40.91: [ 3662]: RECV received frame number 26
Nov 04 16:55:41.05: [ 3662]: RECV received frame number 27
Nov 04 16:55:41.18: [ 3662]: RECV received frame number 28
Nov 04 16:55:41.32: [ 3662]: RECV received frame number 29
Nov 04 16:55:41.46: [ 3662]: RECV received frame number 30
Nov 04 16:55:41.67: [ 3662]: RECV received frame number 31
Nov 04 16:55:41.81: [ 3662]: RECV received frame number 32
Nov 04 16:55:41.95: [ 3662]: RECV received frame number 33
Nov 04 16:55:42.08: [ 3662]: RECV received frame number 34
Nov 04 16:55:42.22: [ 3662]: RECV received frame number 35
Nov 04 16:55:42.36: [ 3662]: RECV received frame number 36
Nov 04 16:55:42.50: [ 3662]: RECV received frame number 37
Nov 04 16:55:42.64: [ 3662]: RECV received frame number 38
Nov 04 16:55:42.85: [ 3662]: RECV received frame number 39
Nov 04 16:55:42.99: [ 3662]: RECV received frame number 40
Nov 04 16:55:43.12: [ 3662]: RECV received frame number 41
Nov 04 16:55:43.26: [ 3662]: RECV received frame number 42
Nov 04 16:55:43.40: [ 3662]: RECV received frame number 43
Nov 04 16:55:43.54: [ 3662]: RECV received frame number 44
Nov 04 16:55:43.68: [ 3662]: RECV received frame number 45
Nov 04 16:55:43.89: [ 3662]: RECV received frame number 46
Nov 04 16:55:44.03: [ 3662]: RECV received frame number 47
Nov 04 16:55:44.17: [ 3662]: RECV received frame number 48
Nov 04 16:55:44.31: [ 3662]: RECV received frame number 49
Nov 04 16:55:44.45: [ 3662]: RECV received frame number 50
Nov 04 16:55:44.59: [ 3662]: RECV received frame number 51
Nov 04 16:55:44.73: [ 3662]: RECV received frame number 52
Nov 04 16:55:44.87: [ 3662]: RECV received frame number 53
Nov 04 16:55:45.07: [ 3662]: RECV received frame number 54
Nov 04 16:55:45.21: [ 3662]: RECV received frame number 55
Nov 04 16:55:45.35: [ 3662]: RECV received frame number 56
Nov 04 16:55:45.49: [ 3662]: RECV received frame number 57
Nov 04 16:55:45.63: [ 3662]: RECV received frame number 58
Nov 04 16:55:45.77: [ 3662]: RECV received frame number 59
Nov 04 16:55:45.91: [ 3662]: RECV received frame number 60
Nov 04 16:55:46.11: [ 3662]: RECV received frame number 61
Nov 04 16:55:46.25: [ 3662]: RECV received frame number 62
Nov 04 16:55:46.39: [ 3662]: RECV received frame number 63
Nov 04 16:55:46.53: [ 3662]: RECV received frame number 64
Nov 04 16:55:46.67: [ 3662]: RECV received frame number 65
Nov 04 16:55:46.81: [ 3662]: RECV received frame number 66
Nov 04 16:55:46.95: [ 3662]: RECV received frame number 67
Nov 04 16:55:47.09: [ 3662]: RECV received frame number 68
Nov 04 16:55:47.29: [ 3662]: RECV received frame number 69
Nov 04 16:55:47.43: [ 3662]: RECV received frame number 70
Nov 04 16:55:47.57: [ 3662]: RECV received frame number 71
Nov 04 16:55:47.71: [ 3662]: RECV received frame number 72
Nov 04 16:55:47.85: [ 3662]: RECV received frame number 73
Nov 04 16:55:47.99: [ 3662]: RECV received frame number 74
Nov 04 16:55:48.13: [ 3662]: RECV received frame number 75
Nov 04 16:55:48.33: [ 3662]: RECV received frame number 76
Nov 04 16:55:48.47: [ 3662]: RECV received frame number 77
Nov 04 16:55:48.61: [ 3662]: RECV received frame number 78
Nov 04 16:55:48.75: [ 3662]: RECV received frame number 79
Nov 04 16:55:48.89: [ 3662]: RECV received frame number 80
Nov 04 16:55:49.03: [ 3662]: RECV received frame number 81
Nov 04 16:55:49.17: [ 3662]: RECV received frame number 82
 Nov 04 16:55:49.31: [ 3662]: RECV received frame number 83
Nov 04 16:55:49.51: [ 3662]: RECV received frame number 84
Nov 04 16:55:49.65: [ 3662]: RECV received frame number 85
Nov 04 16:55:49.79: [ 3662]: RECV received frame number 86
Nov 04 16:55:49.93: [ 3662]: RECV received frame number 87
Nov 04 16:55:50.07: [ 3662]: RECV received frame number 88
Nov 04 16:55:50.22: [ 3662]: RECV received frame number 89
Nov 04 16:55:50.36: [ 3662]: RECV received frame number 90
Nov 04 16:55:50.50: [ 3662]: RECV received frame number 91
Nov 04 16:55:50.70: [ 3662]: RECV received frame number 92
Nov 04 16:55:50.84: [ 3662]: RECV received frame number 93
Nov 04 16:55:50.98: [ 3662]: RECV received frame number 94
Nov 04 16:55:51.12: [ 3662]: RECV received frame number 95
Nov 04 16:55:51.26: [ 3662]: RECV received frame number 96
Nov 04 16:55:51.40: [ 3662]: RECV received frame number 97
Nov 04 16:55:51.54: [ 3662]: RECV received frame number 98
Nov 04 16:55:51.68: [ 3662]: RECV received frame number 99
Nov 04 16:55:51.89: [ 3662]: RECV received frame number 100
Nov 04 16:55:52.03: [ 3662]: RECV received frame number 101
Nov 04 16:55:52.17: [ 3662]: RECV received frame number 102
Nov 04 16:55:52.30: [ 3662]: RECV received frame number 103
Nov 04 16:55:52.45: [ 3662]: RECV received frame number 104
Nov 04 16:55:52.58: [ 3662]: RECV received frame number 105
Nov 04 16:55:52.72: [ 3662]: RECV received frame number 106
Nov 04 16:55:52.86: [ 3662]: RECV received frame number 107
Nov 04 16:55:53.07: [ 3662]: RECV received frame number 108
Nov 04 16:55:53.20: [ 3662]: RECV received frame number 109
Nov 04 16:55:53.35: [ 3662]: RECV received frame number 110
Nov 04 16:55:53.48: [ 3662]: RECV received frame number 111
Nov 04 16:55:53.62: [ 3662]: RECV received frame number 112
Nov 04 16:55:53.76: [ 3662]: RECV received frame number 113
Nov 04 16:55:53.90: [ 3662]: RECV received frame number 114
Nov 04 16:55:54.11: [ 3662]: RECV received frame number 115
Nov 04 16:55:54.25: [ 3662]: RECV received frame number 116
Nov 04 16:55:54.39: [ 3662]: RECV received frame number 117
Nov 04 16:55:54.53: [ 3662]: RECV received frame number 118
Nov 04 16:55:54.67: [ 3662]: RECV received frame number 119
Nov 04 16:55:54.81: [ 3662]: RECV received frame number 120
Nov 04 16:55:54.95: [ 3662]: RECV received frame number 121
Nov 04 16:55:55.08: [ 3662]: RECV received frame number 122
Nov 04 16:55:55.29: [ 3662]: RECV received frame number 123
Nov 04 16:55:55.43: [ 3662]: RECV received frame number 124
Nov 04 16:55:55.57: [ 3662]: RECV received frame number 125
Nov 04 16:55:55.71: [ 3662]: RECV received frame number 126
Nov 04 16:55:55.85: [ 3662]: RECV received frame number 127
Nov 04 16:55:55.99: [ 3662]: RECV received frame number 128
Nov 04 16:55:56.13: [ 3662]: RECV received frame number 129
Nov 04 16:55:56.27: [ 3662]: RECV received frame number 130
Nov 04 16:55:56.47: [ 3662]: RECV received frame number 131
Nov 04 16:55:56.61: [ 3662]: RECV received frame number 132
Nov 04 16:55:56.75: [ 3662]: RECV received frame number 133
Nov 04 16:55:56.89: [ 3662]: RECV received frame number 134
Nov 04 16:55:57.03: [ 3662]: RECV received frame number 135
Nov 04 16:55:57.17: [ 3662]: RECV received frame number 136
Nov 04 16:55:57.31: [ 3662]: RECV received frame number 137
Nov 04 16:55:57.51: [ 3662]: RECV received frame number 138
Nov 04 16:55:57.65: [ 3662]: RECV received frame number 139
Nov 04 16:55:57.79: [ 3662]: RECV received frame number 140
Nov 04 16:55:57.93: [ 3662]: RECV received frame number 141
Nov 04 16:55:58.07: [ 3662]: RECV received frame number 142
Nov 04 16:55:58.21: [ 3662]: RECV received frame number 143
Nov 04 16:55:58.34: [ 3662]: RECV received frame number 144
Nov 04 16:55:58.55: [ 3662]: RECV received frame number 145
Nov 04 16:55:58.69: [ 3662]: RECV received frame number 146
Nov 04 16:55:58.83: [ 3662]: RECV received frame number 147
Nov 04 16:55:58.97: [ 3662]: RECV received frame number 148
Nov 04 16:55:59.11: [ 3662]: RECV received frame number 149
Nov 04 16:55:59.25: [ 3662]: RECV received frame number 150
 Nov 04 16:55:59.39: [ 3662]: RECV received frame number 151
Nov 04 16:55:59.53: [ 3662]: RECV received frame number 152
Nov 04 16:55:59.74: [ 3662]: RECV received frame number 153
Nov 04 16:55:59.88: [ 3662]: RECV received frame number 154
Nov 04 16:56:00.01: [ 3662]: RECV received frame number 155
Nov 04 16:56:00.15: [ 3662]: RECV received frame number 156
Nov 04 16:56:00.29: [ 3662]: RECV received frame number 157
Nov 04 16:56:00.43: [ 3662]: RECV received frame number 158
Nov 04 16:56:00.57: [ 3662]: RECV received frame number 159
Nov 04 16:56:00.73: [ 3662]: RECV received frame number 160
Nov 04 16:56:00.73: [ 3662]: RECV received RCP frame
Nov 04 16:56:00.73: [ 3662]: MODEM set XON/XOFF/DRAIN: input ignored, output disabled
Nov 04 16:56:00.73: [ 3662]: MODEM input buffering disabled
Nov 04 16:56:00.73: [ 3662]: --> [10:NO CARRIER]
Nov 04 16:56:00.73: [ 3662]: <-- [9:AT+FRH=3\r]
Nov 04 16:56:00.82: [ 3662]: --> [7:CONNECT]
Nov 04 16:56:01.97: [ 3662]: --> HDLC<9:FF C8 FD F2 00 00 05 24 9E>
Nov 04 16:56:01.97: [ 3662]: --> [2:OK]
Nov 04 16:56:01.97: [ 3662]: RECV recv PPS (partial page signal)
Nov 04 16:56:01.97: [ 3662]: RECV recv MPS (more pages, same document)
Nov 04 16:56:01.97: [ 3662]: RECV received 161 frames of block 1 of page 1
Nov 04 16:56:02.31: [ 3662]: RECV/CQ: Adjusting for EOFB at row 1164
Nov 04 16:56:02.31: [ 3662]: RECV: 41004 bytes of data, 1164 total lines
Nov 04 16:56:02.31: [ 3662]: MODEM set XON/XOFF/DRAIN: input ignored, output disabled
Nov 04 16:56:02.31: [ 3662]: <-- [9:AT+FRS=7\r]
Nov 04 16:56:02.40: [ 3662]: --> [2:OK]
Nov 04 16:56:02.40: [ 3662]: <-- [9:AT+FTH=3\r]
Nov 04 16:56:03.27: [ 3662]: --> [7:CONNECT]
Nov 04 16:56:03.27: [ 3662]: RECV send MCF (message confirmation)
Nov 04 16:56:03.27: [ 3662]: RECV FAX (000000031): from + 852 2511 1966, page 1 in 0:36, INF, 3.85 line/mm, 2-D MMR, 14400 bit/s
Nov 04 16:56:03.27: [ 3662]: <-- HDLC<3:FF C8 31>
Nov 04 16:56:03.27: [ 3662]: <-- data [3]
Nov 04 16:56:03.27: [ 3662]: <-- data [2]
Nov 04 16:56:03.59: [ 3662]: --> [2:OK]
Nov 04 16:56:03.59: [ 3662]: <-- [11:AT+FRM=146\r]
Nov 04 16:56:04.53: [ 3662]: --> [7:CONNECT]
Nov 04 16:56:04.53: [ 3662]: MODEM input buffering enabled
Nov 04 16:56:04.53: [ 3662]: MODEM set XON/XOFF/FLUSH: input ignored, output generated
Nov 04 16:56:08.13: [ 3662]: Timeout awaiting synchronization sequence
Nov 04 16:56:08.13: [ 3662]: <-- data [1]
Nov 04 16:56:08.33: [ 3662]: MODEM TIMEOUT: reading line from modem
Nov 04 16:56:08.33: [ 3662]: MODEM <Timeout>
Nov 04 16:56:08.33: [ 3662]: <-- [11:AT+FRM=146\r]
Nov 04 16:56:15.34: [ 3662]: MODEM TIMEOUT: reading line from modem
Nov 04 16:56:15.34: [ 3662]: <-- data [1]
Nov 04 16:56:15.45: [ 3662]: --> [2:^P^C]
Nov 04 16:56:15.45: [ 3662]: --> [2:OK]
Nov 04 16:56:15.45: [ 3662]: <-- [9:AT+FRH=3\r]
Nov 04 16:56:15.93: [ 3662]: --> [7:CONNECT]
Nov 04 16:56:20.94: [ 3662]: MODEM TIMEOUT: receiving HDLC frame data
Nov 04 16:56:20.94: [ 3662]: <-- data [1]
Nov 04 16:56:21.05: [ 3662]: --> [2:^P^C]
Nov 04 16:56:21.05: [ 3662]: --> [2:OK]
Nov 04 16:56:21.05: [ 3662]: <-- data [1]
Nov 04 16:56:21.25: [ 3662]: MODEM TIMEOUT: reading line from modem
Nov 04 16:56:21.25: [ 3662]: MODEM <Timeout>
Nov 04 16:56:21.25: [ 3662]: Failed to properly detect high-speed data carrier.
Nov 04 16:56:21.25: [ 3662]: MODEM set XON/XOFF/DRAIN: input ignored, output disabled
Nov 04 16:56:21.25: [ 3662]: MODEM input buffering disabled
Nov 04 16:56:21.25: [ 3662]: RECV FAX (000000031): recvq/fax000000030.tif from + 852 2511 1966, route to <unspecified>, 1 pages in 0:55
Nov 04 16:56:21.25: [ 3662]: RECV FAX: Failed to properly detect high-speed data carrier.
Nov 04 16:56:21.25: [ 3662]: <-- [9:AT+FTH=3\r]
Nov 04 16:56:22.12: [ 3662]: --> [7:CONNECT]
Nov 04 16:56:22.12: [ 3662]: <-- HDLC<3:FF C8 5F>
Nov 04 16:56:22.12: [ 3662]: <-- data [3]
Nov 04 16:56:22.12: [ 3662]: <-- data [2]
Nov 04 16:56:22.44: [ 3662]: --> [2:OK]
Nov 04 16:56:22.44: [ 3662]: MODEM input buffering enabled
Nov 04 16:56:22.44: [ 3662]: RECV FAX (000000031): session with + 852 2511 1966 terminated abnormally: Failed to properly detect high-speed data carrier.
Nov 04 16:56:22.44: [ 3662]: RECV FAX: bin/faxrcvd "recvq/fax000000030.tif" "ttyS1" "000000031" "Failed to properly detect high-speed data carrier."
Nov 04 16:56:22.45: [ 3662]: RECV FAX: end
Nov 04 16:56:22.45: [ 3662]: SESSION END
 

The modem is manufactured by Genius (some Taiwanese brand, website: http://www.geniusnet.com.tw). I used minicom ati3 command and here is the output (if it is of any use):

Agere OCM V.92 Ver2.7a (Jun 14 2004) Voice Mercury DP2SH mode-ii SERIAL

 

Does anyone know how to fix this?

 

Cheers,

RT.