Re: [hylafax-users] 911 is being dialed but does not show in any logs

["Michael Stowe" <mstowe@xxxxxxxxxxxxx>]

When I've seen this before, it was from a stuttering or broken DTMF tone
-- we had one that would intermittently generate two tones for each one it
thought it was generating.  You can imagine when 9 (for an outside line)
then 1 before the area code ... becomes 9-9-1-1

> I'm new to the list, so forgive me if I have missed some protocol such
> as posting config files, etc.
>
> We have had two instances in the last 4 weeks where the police have
> shown up at our office saying they got a 911 hangup call. Our PBX
> system gives administrative alerts on all emergency calls and it says
> the call came from our hylafax modem line. I have verified that the
> PBX port being reported on the alerts is indeed physically connected
> to our hylafax modem.
>
> In our organization hylafax only sends automated faxes generated from
> numbers in a database and none of those numbers start with 911. There
> are, however, some numbers with 911 in the middle. It might also be
> worth noting that this is in Kansas City where one of the area codes
> frequently dialed is 913. Our dial rules enforce 10 digit dialing for
> local area codes 913 and 816.
>
> I grepped all the logs for ATDT911 and found nothing.
>
> How could this be happening? Where else can I look (in hylafax) to
> trace it? Could a defective modem be generating tones for dialing
> incorrectly? I am at a complete loss on this one.
>
> We are running Hylafax 4.3.3 from CentOS 4 distribution.
>
> --
> Jeff
>
>
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