Re: [hylafax-users] what is an acceptable rate of failure ?

["George H" <george.dma@xxxxxxxxx>]

On Jan 4, 2008 6:39 PM, Andrew Rinaldi <andrew.rinaldi@xxxxxxxxxxxx> wrote:
> Hi George,
>
> A lot depends on your definition of a 'failure' - does it include wrong
> numbers, user aborts, etc.

I'm counting received faxes only, so there is nothing being sent.
To me a failure or rather "error" is anything hylafax reports as one.
I know that Most E102 errors are from people who just call up the fax
line by mistake and then hang up.. or from people who call the line to
see if it's busy or if it works (Don't ask me why people do that).

> If you are referring to failures during the fax transmission/reception
> process then something close to 1% failure rates should be readily
> achievable, and 0.1% with some effort.

That's the thing, you say these percentages but this is according to
whom? With most solution I work with I show my superiors that with X
solution I get Y rate of success and according to standard W and stats
from credible source Z that our solution is ok.

So when people post numbers.. where are they getting them from. I
don't see other companies out there publishing their stats either.

> We have boards deployed around the world and don't often see major
> differences in error rates between countries or regions.... POTS is actually
> pretty robust around most of the globe.
>

>
> -----Original Message-----
> From: hylafax-users-bounce@xxxxxxxxxxx
> [mailto:hylafax-users-bounce@xxxxxxxxxxx] On Behalf Of George H
> Sent: 04 January 2008 16:24
> To: hylafax-users@xxxxxxxxxxx
> Subject: [hylafax-users] what is an acceptable rate of failure ?
>
> I looked all over the net on this and can't find anything.
> Just what is an acceptable rate of failure when sending/recieving faxes?
>
> I have hylafax+ on 4 lines and using xferfaxlog for the stats I calculated
> we have an average of 86.46% rate of receiving faxes. We're talking about
> maybe 40,000 incomming calls in total.
>
> To me an error is any report from hylafax of an Exx error.
> Success is one where the REASON field in empty.
>
> Also I should mention I live in a country where the phone lines arn't
> exactly perfect. So would there be anything published about it.
>
> --
> "Nothing is impossible for the person that doesn't have to do it"
> "The probability of anything happening is in inverse ratio to its
> desirability"
> --
> George H
> george.dma@xxxxxxxxx
>


____________________ HylaFAX(tm) Users Mailing List _______________________
  To subscribe/unsubscribe, click http://lists.hylafax.org/cgi-bin/lsg2.cgi
 On UNIX: mail -s unsubscribe hylafax-users-request@xxxxxxxxxxx < /dev/null
  *To learn about commercial HylaFAX(tm) support, mail sales@xxxxxxxxx*