Re: [hylafax-users] what is an acceptable rate of failure ?

[Steve Underwood <steveu@xxxxxxxxxxx>]

George H wrote:
> I looked all over the net on this and can't find anything.
> Just what is an acceptable rate of failure when sending/recieving faxes?
>
> I have hylafax+ on 4 lines and using xferfaxlog for the stats I
> calculated we have an average of 86.46% rate of receiving faxes. We're
> talking about maybe 40,000 incomming calls in total.
>
> To me an error is any report from hylafax of an Exx error.
> Success is one where the REASON field in empty.
>
> Also I should mention I live in a country where the phone lines arn't
> exactly perfect. So would there be anything published about it.
>
>   
That's a really lousy success rate. 99% success should be the minimum 
you expect. If I were you I would try:

- Checking if the failures are balanced across your 4 lines - i.e. if 
you have a bad (maybe crackly) line.
- Checking if the failures predominantly come from a certain source - 
i.e. if you have a bad heavy user.

If there errors seem well balanced, I'd try a different modem.

Steve



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