Re: [hylafax-users] Failure to receive silence (synchronization failure).

[Richard Morris <richard@xxxxxxxxxxxxx>]

Lee Howard wrote:

Richard Morris wrote:

Lee Howard wrote:

Richard Morris wrote:

Dec 21 09:24:55.42: [ 4189]: <-- [9:AT+FTH=r]
Dec 21 09:24:56.39: [ 4189]: --> [7:CONNECT]
Dec 21 09:24:56.89: [ 4189]: --> [2:OK]
Dec 21 09:24:56.89: [ 4189]: SEND send PPS (partial page signal)
Dec 21 09:24:56.89: [ 4189]: SEND send NULL (more blocks, same page)
Dec 21 09:24:56.89: [ 4189]: <-- [9:AT+FRH=r]
Dec 21 09:24:56.99: [ 4189]: --> [7:CONNECT]
Dec 21 09:24:58.20: [ 4189]: --> [2:OK]
Dec 21 09:24:58.20: [ 4189]: SEND recv MCF (message confirmation)
Dec 21 09:24:58.20: [ 4189]: <-- [9:AT+FRS=r]
Dec 21 09:25:28.20: [ 4189]: MODEM <Timeout>
Dec 21 09:25:28.20: [ 4189]: Failure to receive silence (synchronization failure).
Dec 21 09:25:28.21: [ 4189]: --> [2:]
Dec 21 09:25:28.21: [ 4189]: --> [2:OK]

What kind of modem are you using?

There may be some noise on the line, yes... but it seems odd since there was no ambient noise at other times during the same call.

Thanks,

Lee.

We are using MultiTech MT5634ZBA modems.  We've never had a problem with the modems working with HylaFax before but maybe this particular modem (which does all of our outgoing faxes) might be starting to have problems?

Are these lines coming through a PBX?  Or are they straight from the telco?  If they're from the telco then maybe have the telco check them. (?)

Thanks,

Lee.

The lines are coming straight from the telco.  They came out on Friday to investigate the problem and he said that it is most likely a problem with the wiring in the office cause the signal is strong and clear coming from the telephone lines into the building.  Once in the building there appears to be noise.  I am going to have our telephone wiring guy come in and have a look but I find it strange that this 'noise' seems to have come out of the blue and that's why I wanted to check to see if these errors are hardware related or something else.

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