Re: [hylafax-users] Hylafax+ With E1 card possible ?

["George H" <george.dma@xxxxxxxxx>]

On Dec 24, 2007 1:50 PM, Andrew Rinaldi <andrew.rinaldi@xxxxxxxxxxxx> wrote:
> Hi George,
>
> Can you tell us which Cisco Router model you are plugging the VWIC-2MFT-E1
> module into ?  Also which IP Voice/Fax network modules you are using ?
>
> As Lee suggested you will save yourself a lot of time if you debug the fax
> server on your POTS lines.  Once you have a reliable fax server up and
> running then moving to the FXS ports on a router should be simple (that
> said, if the router is using IP to move audio around your system then it's
> probably never going to work reliably with Fax).

Ah saw this when I got home.. I'll have to get back to you on the
hardware models on the 26th.
I talked with our networking people and we're gonna conduct some
tests. Ends up there is
one line out of 5 that already was on POTS but wasn't used that much
(maybe 200 received calls)
as opposed to our main line which got 30,000. Using xferfaxlog we
deduced that the line on the
POTS got 0% "failed to detect data carrier" related errors (but got
other ones which seem to be
standard like when they call the fax line by accident ...etc)  The
heavy line has 20% (combined) errors of
"failed to detect data carrier" errors and "failure to train modems"
and that one is behind the gateway.

We're gonna put that heavy line on POTS and monitor the errors for a
month. Relate the percentage of
errors from while it was on the POTS to when it was behind the
gateway. If the percentage is low then
we can assume the gateway had something to do with it. I'll post the
percentages here if it will be useful
for you guys to help with the analysis.

Thanks and merry christmass.

> Regards
>
> Andrew Rinaldi
> Mainpine Developer Support
> USA +1 503 822 9944 | UK +44 8458 909438
> andrew.rinaldi@xxxxxxxxxxxx | www.mainpine.com
>
> -----Original Message-----
> From: hylafax-users-bounce@xxxxxxxxxxx
> [mailto:hylafax-users-bounce@xxxxxxxxxxx] On Behalf Of George H
> Sent: 22 December 2007 06:16
> To: hylafax-users@xxxxxxxxxxx
> Subject: Re: [hylafax-users] Hylafax+ With E1 card possible ?
>
> >
>
> > Can you tell us what CISCO hardware you are using ?  We have spent a
> > lot of time recently with a system using SVR3000/SVR200/VGA2100
> > hardware on E1 lines and have been unable to get fax working
> > 'reliably'.  It's possible that some of the issues we are experiencing
> > are because it's a 'hosted' IP solution.... we just don't know yet.
>
> We're using VWIC-2MFT-E1 hardware with IP Voice/Fax network modules.
> We can put the faxserver on POTS but I can't keep the same numbers and it'll
> be very difficult to tell everyone to send faxes to a new number.
>
>
> > Their are no fundamental problems with HylaFAX.... it's probably in
> > the top
> > 5 of most reliable fax server solutions that you can deploy.  We test
> > something like 50 different fax software solutions and so I think we
> > should know.  As Lee explained yesterday fax hardware is still a vital
> > component in many deployments.  Yes, you can deploy budget hardware
> > but I think you have seen the results.  Alternatively, if you invest
> > in a Mainpine IQ Express board not only do you get the latest
> > technology but you also get it from a company that really cares about fax.
> >
> > Personally, if I was deploying a digital solution then I'd either look
> > at a channel bank with Mainpine modems (gives you V.34 and incredible
> > simplicity), or Asterisk and IAXmodem (only V.17 but supports more
> > complex routing capabilities).  An awful lot depends on how much time
> > you want to spend administering the system (if you are deploying 60
> > servers then the answer is keep it simple).
> >
> > I'd encourage you to contact Derrek Sypert
> > (derrek.sypert@xxxxxxxxxxxx) to discuss your requirements in depth.
> > Derrek has worked in the fax software industry for many years
> > including supporting most of the major fax software solutions.  You
> > might also wish to take advantage of our 30 day return policy (try a
> > Mainpine fax board for 30 days... if you don't like it then return it and
> you only pay for the shipping).
> >
> > And finally, could you do me a really big favour and send me a copy of
> > the email that you sent to sales (preferably a copy in your sent
> > folder so that it has the time and date stamps) ?  We've had some
> > reports of lost email recently and the sooner we can track this down the
> better.
> >
>
>
>
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>
>



-- 
"Nothing is impossible for the person that doesn't have to do it"
"The probability of anything happening is in inverse ratio to its desirability"
"The problem is not freedom of choice, it is about the choices you
have. Choice is always limited by the number of alternatives presented
to you"
--
George H
george.dma@xxxxxxxxx


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