Re: [hylafax-users] HDLC frame not byte-oriented

["Andrew Rinaldi" <andrew.rinaldi@xxxxxxxxxxxx>]

Hi George,

I can tell you from experience that HylaFAX and a Venus chipset modem can
give you fantastic results.  I can also tell you from experience that
HylaFAX and a USR modem can give you poor results.  We have extensively
tested both combinations in our labs, and I have many years customer
experience with most (if not all) modem chipsets.

If you changed from a USR to a Venus (this is important) based MultiTech and
had no improvement then you need to look elsewhere for your issue.  Once
this issue is resolved you will be glad that you have the Venus chipset.

With regards to your specific issues, have you tried running the Multitech
modems on the POTS lines as I've suggested to you ?  If you have, what are
the results ?

Regards

Andrew Rinaldi
Mainpine Developer Support
USA +1 503 822 9944 | UK +44 8458 909438
andrew.rinaldi@xxxxxxxxxxxx | www.mainpine.com

-----Original Message-----
From: hylafax-users-bounce@xxxxxxxxxxx
[mailto:hylafax-users-bounce@xxxxxxxxxxx] On Behalf Of George H
Sent: 19 December 2007 16:19
To: hylafax-users@xxxxxxxxxxx
Subject: Re: [hylafax-users] HDLC frame not byte-oriented

On Dec 19, 2007 6:15 PM, Andrew Rinaldi <andrew.rinaldi@xxxxxxxxxxxx> wrote:
> Hi George,
>
> No, but even if we fix this problem then we will just move onto others 
> because it's a USR modem.... that's why I gave the 'simple' answer....
> obviously, other people are free to debug the logs and give the 'complex'
> answer... personally, given Nicola is using a recent HylaFAX version 
> then I really don't think it's worth the time debugging USR problems once
again.
>
> If you are any doubt about the problems that exist for many USR users 
> then search the Hylafax or Microsoft SBS archives.

OK , I use USR modems for several months. I replaced them with multitech
modems.
I saw no difference, but it's good you can give such 'simple' answers.


> Regards
>
> Andrew Rinaldi
> Mainpine Developer Support
> USA +1 503 822 9944 | UK +44 8458 909438 andrew.rinaldi@xxxxxxxxxxxx | 
> www.mainpine.com
>
> -----Original Message-----
> From: hylafax-users-bounce@xxxxxxxxxxx 
> [mailto:hylafax-users-bounce@xxxxxxxxxxx] On Behalf Of George H
> Sent: 19 December 2007 15:59
> To: hylafax-users@xxxxxxxxxxx
>
> Subject: Re: [hylafax-users] HDLC frame not byte-oriented
>
> On Dec 19, 2007 5:35 PM, Andrew Rinaldi <andrew.rinaldi@xxxxxxxxxxxx>
wrote:
> > Hi Nicola,
> >
> > The simple answer is get yourself a decent modem - something with a 
> > Agere Venus chipset is a good start... however, if this is an 
> > important installation then you might want to consider a fax board;
> >
> > http://www.mainpine.com/products_IQE.php
>
> So you are 100% certain that the problems he is getting (as specified 
> in his error log attached) is being produced by his US Robotics modem ?
>
> > Regards
> >
> > Andrew Rinaldi
> > Mainpine Developer Support
> > USA +1 503 822 9944 | UK +44 8458 909438 andrew.rinaldi@xxxxxxxxxxxx 
> > | www.mainpine.com <http://www.mainpine.com/>
> >   _____
> >
> > From: hylafax-users-bounce@xxxxxxxxxxx 
> > [mailto:hylafax-users-bounce@xxxxxxxxxxx] On Behalf Of nicola nicola
> > Sent: 19 December 2007 14:57
> > To: hylafax-users@xxxxxxxxxxx
> > Subject: [hylafax-users] HDLC frame not byte-oriented
> >
> >
> >
> > Hi,
> > i have sometimes problems to receive fax...
> > My sistem is:
> > Hylafax server 4.4.3 on SME server 7.3 modem 33.6 SporterVoice 
> > USRobotics it was on class 2.0 first but i know that sometimes i 
> > have problem to receive so i put it in class 1, but i have problem
again!!!
> > Attachment you can see error logs (there are many from the same 
> > sender), my modem config, i have to change it?
> > Thanks.
> > Nicola.
> >


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