[hylafax-users] "document conversion to facsimile failed"

[Geoffrey Chisnall <geoffreyc@xxxxxxxxxxxxxxx>]

hey guys

a few of my users that use hylafax get this error sometimes when sending faxes.
i'm running Version 4.2.5 in ubuntu dapper.
the users are running whfc 1.2.4

any ideas?



<email-snipit>

Your facsimile job to <telephonenumber> was not sent because document conversion
to facsimile failed.  The output from the converter program was:

%%[ ProductName: GPL Ghostscript ]%%

[Job time limit exceeded]


Check any PostScript documents for non-standard fonts and invalid constructs

   ---- Unsent job status ----

    Destination: 0123231127
          JobID: 6027
        GroupID: 6027
         Sender: user
       Mailaddr: email@domain
 Submitted From: 10.100.5.195
     Page Width: 194 (mm)
    Page Length: 281 (mm)
     Resolution: 98 (lpi)
         Status: %%[ ProductName: GPL Ghostscript ]%%

[Job time limit exceeded]

        Dialogs: 0 (exchanges with remote device)
          Dials: 0 (consecutive failed calls to destination)
          Calls: 0 (total phone calls placed)
          Pages: 0 (pages transmitted)
       TotPages: 0 (total pages to transmit)
       Attempts: 0 (attempts to send current page)
         Dirnum: 0 (directory of next page to send)

   ---- Documents submitted for transmission ----

The following documents were submitted for transmission and are
available on the server for reuse until they are automatically
purged when this job is removed.  Documents may also be manually
removed using the faxrm command; consult faxrm(1) for information.

Filename                 Size Type
docq/doc5998.ps.6027   322753 Unknown document type

</email-snipt>

in the syslog i get this too

<syslog-snipit>

Sep 14 12:00:39 shadowfax FaxGetty[29159]: MODEM INTEL CORPORATION MD56xx/CD08.55 - 747 SERIAL
Sep 14 12:00:56 shadowfax HylaFAX[22013]: Filesystem has SysV-style file creation semantics.
Sep 14 12:00:56 shadowfax FaxQueuer[29126]: SUBMIT JOB 6027
Sep 14 12:00:56 shadowfax FaxGetty[29151]: LOCKWAIT
Sep 14 12:03:56 shadowfax FaxQueuer[22014]: JOB 6027: CONVERT DOCUMENT: job time limit exceeded
Sep 14 12:03:56 shadowfax FaxQueuer[29126]: NOTIFY: bin/notify "doneq/q6027" "format_failed" ""
Sep 14 12:03:57 shadowfax postfix/pickup[21591]: 5FF0A21C001: uid=10 from=<fax>
Sep 14 12:03:57 shadowfax postfix/cleanup[22057]: 5FF0A21C001: message-id=<20070914100357.5FF0A21C001@xxxxxxxxxxxx>
Sep 14 12:03:57 shadowfax FaxQueuer[29126]: NOTIFY exit status: 0 (22027)

</syslog-snipit>



--
Geoffrey Chisnall
Network/Systems Administrator
Compuscan Information Technologies (Pty) Ltd
Tel: +27 21 888 6000
Fax: +27 21 883 2336
Cellular: 084 656 0752
Email: geoffreyc@xxxxxxxxxxxxxxx


www.compuscan.co.za - reducing credit risk and fraud, at the same time protecting the consumer against over-indebtedness and reckless borrowing

www.csti.co.za - a skills training and development provider to the Micro Finance sector (BANKSETA accredited)

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