Re: [hylafax-users] Document conversion failed

[James Rich <james@xxxxxxxxxxx>]

On Mon, 3 Sep 2007, Darren Nickerson wrote:

> James Rich wrote:
> > Your job to XXXXXXXXX was not sent because document conversion
> > failed.  The output from the converter program was:
> >
> > statuscode:347
> >
> > Check any PostScript documents for non-standard fonts and invalid 
> > constructs
>
> Can you elevate ServerTracing to 0xFFF in /var/spool/hylafax/etc/config and 
> send us an excerpt from /var/log/messages when a job fails next time?

Ok, I've done that and now have 60 examples of failed conversions.  I also 
have copies of the postscript both from the machine that submitted the job 
and from the hylafax docq area.  As an experiment I took the original 
postscript document, transferred it in binary mode to the machine that is 
running our hylafax server, and ran ps2fax by hand on it.  No problems at 
all.  Here are what I think are the relevant messages from 
/var/log/messages:

Sep  3 19:43:10 www FaxQueuer[32299]: JOB 5062 (active dest +XXXXXXXXXXX 
pri 191 tts 0:00 killtime ??:??:??): CONVERT DOCUMENT: bin/ps2fax -o 
docq/doc9895.ps;f1 -r 196 -w 1728 -l 280 -m 4294967295 -U -3 
docq/doc9895.ps.5062
Sep  3 19:43:10 www FaxQueuer[22499]: JOB 5062 (active dest +XXXXXXXXXXX 
pri 191 tts 0:00 killtime ??:??:??): PREPARE DONE
Sep  3 19:43:10 www FaxQueuer[22499]: NOTIFY: bin/notify "doneq/q5062" 
"format_failed" ""
Sep  3 19:43:10 www FaxQueuer[22499]: JOB 5062 (failed dest +XXXXXXXXXXX 
pri 191 tts 0:00 killtime ??:??:??): DEAD

I've also looked at the postscript code for any errors or weird characters 
and I find none, though I think my hand-running of ps2fax is a conclusive 
test.

So, do I continue chasing this or upgrade/downgrade to a different 
version?

James Rich

It's not the software that's free; it's you.
	- billyskank on Groklaw


____________________ HylaFAX(tm) Users Mailing List _______________________
 To subscribe/unsubscribe, click http://lists.hylafax.org/cgi-bin/lsg2.cgi
On UNIX: mail -s unsubscribe hylafax-users-request@xxxxxxxxxxx < /dev/null
 *To learn about commercial HylaFAX(tm) support, mail sales@xxxxxxxxx*