Re: [hylafax-users] Problem sending faxes

["Andrew Rinaldi" <andrew.rinaldi@xxxxxxxxxxxx>]

Hi Andrej,

 

Please respond in list so that everyone can help you and learn from your experience.

 

In the config file you would set ServerTracing and SessionTracing to 0xFFF to produce detailed logs.

 

We need to know more about your setup... are you using an analog modem plugged into analog ports on ATA’s ?  If you are, what modem are you using ?

 

To get detailed firmware information, open Minicom and use it to send the following commands to your modem;

 

ATi0

ATi1

ATi2

ATi3

ATi4

ATi5

ATi6

ATi7

ATi8

ATi9

ATi10

ATi11

 

Then post the results here together with the detailed logs.

 

Regards

 

ANDREW RINALDI

Mainpine Limited - Support

USA +1 503 822 9944 | Asia/Europe +44 1225 869439  

andrew.rinaldi@xxxxxxxxxxxx | www.mainpine.com

 

From: Andrej Kolakovic [mailto:pitonije@xxxxxxxxx]
Sent: 07 May 2007 11:28
To: andrew.rinaldi@xxxxxxxxxxxx
Subject: RE: [hylafax-users] Problem sending faxes

 

Please can you tell me step by step how to do all that... where to set logging to 0xfff

How to find out modem firmware

 

Both lines are ISDN

 

From: hylafax-users-bounce@xxxxxxxxxxx [mailto:hylafax-users-bounce@xxxxxxxxxxx] On Behalf Of Andrew Rinaldi
Sent: Monday, May 07, 2007 12:15 PM
To: 'Andrej Kolakovic'; hylafax-users@xxxxxxxxxxx
Subject: Re: [hylafax-users] Problem sending faxes

 

Hi Andrej;

 

What does the users machine do ?  Does it report an error ?

 

Please set the logging to 0xfff and then post the detailed logs here.

 

It would also help to know more about the modem, it’s firmware (use Minicom to send commands ATi0 to ATi11), and the type of lines in use at both ends of the call (analog, ISDN, VoIP, etc).

 

Regards

 

ANDREW RINALDI

Mainpine Limited - Support

USA +1 503 822 9944 | Asia/Europe +44 1225 869439  

andrew.rinaldi@xxxxxxxxxxxx | www.mainpine.com

 

From: hylafax-users-bounce@xxxxxxxxxxx [mailto:hylafax-users-bounce@xxxxxxxxxxx] On Behalf Of Andrej Kolakovic
Sent: 07 May 2007 11:04
To: hylafax-users@xxxxxxxxxxx
Subject: [hylafax-users] Problem sending faxes

 

Is there any problem, because user cannot recive fax, line is ringing, fax is answering, hyla is doing something for 1,11 minute and here is the log:

 

 

May 07 11:25:25.36: [ 5999]: SESSION BEGIN 000000027 XXXXXXXXXXX

May 07 11:25:25.36: [ 5999]: HylaFAX (tm) Version 4.3.1

May 07 11:25:25.36: [ 5999]: SEND FAX: JOB 17 DEST XXXXXX COMMID 000000027 DEVICE '/$

May 07 11:25:25.36: [ 5999]: <-- [12:AT+FCLASS=1\r]

May 07 11:25:25.36: [ 5999]: --> [2:OK]

May 07 11:25:25.36: [ 5999]: DIAL 626553

May 07 11:25:25.36: [ 5999]: <-- [13:ATX3DTXXXXXX\r]

May 07 11:25:43.02: [ 5999]: --> [7:CONNECT]

May 07 11:25:45.12: [ 5999]: --> [2:OK]

May 07 11:25:45.12: [ 5999]: REMOTE NSF "00 00 0E 00 00 00 96 0F 41 07 00 10 00 02 9$

May 07 11:25:45.12: [ 5999]: NSF remote fax equipment: Panasonic

May 07 11:25:45.12: [ 5999]: NSF remote station ID: "INFORMIS d.o.o. "

May 07 11:25:45.12: [ 5999]: <-- [9:AT+FRH=3\r]

May 07 11:25:45.14: [ 5999]: --> [7:CONNECT]

May 07 11:25:45.86: [ 5999]: --> [2:OK]

May 07 11:25:45.86: [ 5999]: REMOTE CSI "00 385 51 626 553"

May 07 11:25:45.86: [ 5999]: <-- [9:AT+FRH=3\r]

May 07 11:25:45.88: [ 5999]: --> [7:CONNECT]

May 07 11:25:46.24: [ 5999]: --> [2:OK]

May 07 11:25:46.24: [ 5999]: REMOTE best rate 9600 bit/s

May 07 11:25:46.24: [ 5999]: REMOTE max A4 page width (215 mm)

May 07 11:25:46.24: [ 5999]: REMOTE max unlimited page length

May 07 11:25:46.24: [ 5999]: REMOTE best vres 15.4 line/mm

May 07 11:25:46.24: [ 5999]: REMOTE format support: MH, MR, MMR

May 07 11:25:46.24: [ 5999]: REMOTE supports T.30 Annex A, 256-byte ECM

May 07 11:25:46.24: [ 5999]: REMOTE best 20 ms/scanline

May 07 11:25:46.24: [ 5999]: USE 9600 bit/s

May 07 11:25:46.24: [ 5999]: USE error correction mode

May 07 11:25:46.24: [ 5999]: <-- [9:AT+FTH=3\r]

May 07 11:25:46.32: [ 5999]: --> [7:CONNECT]

May 07 11:25:46.32: [ 5999]: <-- data [3]

May 07 11:25:46.32: [ 5999]: <-- data [2]

May 07 11:25:47.62: [ 5999]: --> [2:OK]

May 07 11:25:47.62: [ 5999]: <-- [5:ATH0\r]

May 07 11:25:47.73: [ 5999]: --> [2:OK]

May 07 11:25:47.73: [ 5999]: SESSION END

 

Thank you