Re: [hylafax-users] Blank Tiff files

[Lee Howard <faxguy@xxxxxxxxxxxxxxxx>]

Marc De Beer wrote:

> I have setup Hylafax on a clients machine. When I send a fax to their 
> fax number, the modem accepts the fax and downloads it. I have set the 
> FaxDispatch file to transport the file as an email attachment to a 
> specified recipient. What happens is the tiff image is blank, its also 
> an extremely small size. When I check the logs at first it was 
> complaining about Page Quality, I have now turned off the checking on 
> the page quality just so I can receive the fax. I have updated libtiff 
> aswell but I get the same thing. I don’t think it’s the firmware of 
> the modem as the modem has been used before for this function and 
> worked perfectly. Any idea’s on what I could do?

Seeing the session logs would be helpful. But my guess is that you 
simply don't have sharutils installed on the receiving system.

Lee.

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