Re: [hylafax-users] Problem with AVM card

["Andrew Rinaldi" <andrew.rinaldi@xxxxxxxxxxxx>]

Hi Marcel,

You will get lots of differing opinions on this... but here's what I would
suggest that you consider when making a selection;

(1) ask yourself how important this fax application is to you and/or your
customers.  Do you require failure rates below 1% or below 0.1% ?

(2) if you require failure rates below 1% then only buy a modem based on the
Agere (now LSI) Venus chipset.

(3) if you require failure rates below 0.1% then only buy a modem based on
the Agere (now LSI) CFAX34 chipset (this is the replacement for Venus).

(4) is it acceptable to reboot the server every time the modem has a problem
('wedges') ?  If not, is it acceptable to power cycle the modem (assuming
it's an external modem) ?

(5) do you send/receive fax's with lots of pages or containing images.  If
you do then V.34 and JBIG will be important to you.

(6) do you want or need simple installation and maintenance ?

(7) a modem vendor who is actively developing fax firmware is a requirement.
The fax application can fix a lot of issues but by no means all.

(8) a modem vendor who actively supports your chosen fax application will be
a bonus.

(9) a modem vendor who undertakes fax machine compatibility tests will save
you a lot of grief.


Lee has expressed some opinions about the advantages of analog over
digital... you might want to search hylafax.org to see if you can find his
postings.

Mainpine products are available in Germany from our reseller Mapleleaf
Technologies.  They sell a lot of HylaFAX and Asterisk systems so you might
want to give them a call to discuss your requirements;

www.mapleleaf-technologies.com

Regards

ANDREW RINALDI
Mainpine Limited - Support
USA +1 503 822 9944 | Asia/Europe +44 1225 869439  
andrew.rinaldi@xxxxxxxxxxxx | www.mainpine.com

-----Original Message-----
From: Coke Kirsch [mailto:coke2010@xxxxxx] 
Sent: 26 April 2007 00:06
To: andrew.rinaldi@xxxxxxxxxxxx
Cc: hylafax-users@xxxxxxxxxxx
Subject: Re: [hylafax-users] Problem with AVM card

Hello Andrew,

maybe you are right and I shouldn't use an isdn card. In fact, I would 
buy some analog modems if the result
is really that good you say. What should a good analog modem cost? Do 
you know a good one, which I
could also buy in Germany? I have no real experience which properties 
are important for a good working
fax modem which is compatible to most fax machines.

Best regards
Marcel Kirsch

Andrew Rinaldi schrieb:
> Hi Marcel,
>
> Turn on server tracing and send the logs for the failed calls to the mail
> list.
>
> If you are looking for a reliable solution then the Eicon card won't help
> you.... using a high quality analog fax board you can expect error rates
> below 0.5% (and the majority of those will be the result of paper jams or
> senders pressing the 'stop' button).
>
> Regards
>
> ANDREW RINALDI
> Mainpine Limited - Support
> USA +1 503 822 9944 | Asia/Europe +44 1225 869439  
> andrew.rinaldi@xxxxxxxxxxxx | www.mainpine.com
>
>
> -----Original Message-----
> From: hylafax-users-bounce@xxxxxxxxxxx
> [mailto:hylafax-users-bounce@xxxxxxxxxxx] On Behalf Of Marcel Kirsch
> Sent: 24 April 2007 14:38
> To: hylafax-users@xxxxxxxxxxx
> Subject: [hylafax-users] Problem with AVM card
>
> Hi there, 
>
> I have some compatibility issues with my fax server and I really hope,
that
> you can help me. 
> In our company it is very important that we can receive the facsimiles,
> people send to us. So we used hardware fax machines for a long time. But
> then we decided to use a fax server instead. At this moment we use HylaFAX
> version 4.3.2 which is running on SuSE 64 version 10. Our fax modem is a
> "fritz! isdn card" by avm. 
> Unfortunately some people can't send facsimiles to us. In average 8 out of
> 64 facsimiles doesn't reach us. 
> Are there some possibilities to reduce this high error rate? 
> I deactivated "UseISDNFaxService" because I heard that is option could
make
> some problems and I activated "AcceptSpeech", just because I hoped it
could
> take some effects. It didn't. Are there more options which could minimize
> this error rate? Or would an other modem device help? I heard some good of
a
> card called "Diva Eicos", but I would not like to spend 230EUR without
> having some better results. Do you have some ideas?
>
> Best regards
> Marcel Kirsch
>   




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