Re: [hylafax-users] Problem with AVM card

[Coke Kirsch <coke2010@xxxxxx>]

Hello Andrew,

maybe you are right and I shouldn't use an isdn card. In fact, I would 
buy some analog modems if the result
is really that good you say. What should a good analog modem cost? Do 
you know a good one, which I
could also buy in Germany? I have no real experience which properties 
are important for a good working
fax modem which is compatible to most fax machines.

Best regards
Marcel Kirsch

Andrew Rinaldi schrieb:
> Hi Marcel,
>
> Turn on server tracing and send the logs for the failed calls to the mail
> list.
>
> If you are looking for a reliable solution then the Eicon card won't help
> you.... using a high quality analog fax board you can expect error rates
> below 0.5% (and the majority of those will be the result of paper jams or
> senders pressing the 'stop' button).
>
> Regards
>
> ANDREW RINALDI
> Mainpine Limited - Support
> USA +1 503 822 9944 | Asia/Europe +44 1225 869439  
> andrew.rinaldi@xxxxxxxxxxxx | www.mainpine.com
>
>
> -----Original Message-----
> From: hylafax-users-bounce@xxxxxxxxxxx
> [mailto:hylafax-users-bounce@xxxxxxxxxxx] On Behalf Of Marcel Kirsch
> Sent: 24 April 2007 14:38
> To: hylafax-users@xxxxxxxxxxx
> Subject: [hylafax-users] Problem with AVM card
>
> Hi there, 
>
> I have some compatibility issues with my fax server and I really hope, that
> you can help me. 
> In our company it is very important that we can receive the facsimiles,
> people send to us. So we used hardware fax machines for a long time. But
> then we decided to use a fax server instead. At this moment we use HylaFAX
> version 4.3.2 which is running on SuSE 64 version 10. Our fax modem is a
> "fritz! isdn card" by avm. 
> Unfortunately some people can't send facsimiles to us. In average 8 out of
> 64 facsimiles doesn't reach us. 
> Are there some possibilities to reduce this high error rate? 
> I deactivated "UseISDNFaxService" because I heard that is option could make
> some problems and I activated "AcceptSpeech", just because I hoped it could
> take some effects. It didn't. Are there more options which could minimize
> this error rate? Or would an other modem device help? I heard some good of a
> card called "Diva Eicos", but I would not like to spend 230EUR without
> having some better results. Do you have some ideas?
>
> Best regards
> Marcel Kirsch
>   


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