Re: [hylafax-users] Problem Faxing To Brother NSC/IntelliFax

[Lee Howard <faxguy@xxxxxxxxxxxxxxxx>]

Pete,

Please send to me (probably privately would be best for the rest of the 
list) all of your session logs to this receiver, both the ones that had 
no problem as well as the ones that did have problems.  Please indicate 
which ones (and which pages) exhibited the problems.

Thanks,

Lee.


pelmgreen@xxxxxxxxxxxxxxxxx wrote:

> Had to source a Brother fax as we received no cooperation from the client
>
> The logs report Receiving fax as Brother MFC-3100C/MFC-8600 but is in fact a
> 5750E.
>
> Test scenarios:
> hylafax 4.2.5.5
>
> a)
> 3 page fax incl cover page
>
> sendfax -2 -C /opt/iris/fax/cover.ps -U "(949) 221-1xxx" -f "Imaging" -r
> "Report" -W "(310) 377-5xxx" -m -t 3 -T 3 -P 127 -d "test"@13103775xxx
> /u05/iris/tmp/iout009020060415205125995.ps
>
> 1 of 5 jobs received printed a partial page
> b)
> 2 page fax no cover page
> sendfax -n -m -t 3 -T 3 -P 127 -d "test"@13103775xxx
> /u05/iris/tmp/iout009020060415205125995.ps
> 1 of 5 jobs received printed a partial page
> c)
> 2 page fax no cover page
> sendfax -2 -n -m -t 3 -T 3 -P 127 -d "test"@13103775xxx
> /u05/iris/tmp/iout009020060415205733637.ps
> 1 of 5 jobs received printed a partial page
>
>
> d)
> 2 page fax no cover page
> sendfax -2 -n -t 3 -T 3 -P 127 -d "test"@13103775xxx
> /u05/iris/tmp/iout009020060415205733637.ps
> 1 of 5 jobs received printed a partial page
>
> Partial page print is not consistent - sometime it's part of the 1st page
> sometimes part of the 2nd page.
> Please advice of any other test that can assist in locating the problem
>
> Many thanks
> Pete
>
> ----- Original Message -----
> From: "Lee Howard" <faxguy@xxxxxxxxxxxxxxxx>
> To: <pelmgreen@xxxxxxxxxxxxxxxxx>
> Cc: <hylafax-users@xxxxxxxxxxx>
> Sent: Wednesday, April 05, 2006 8:34 PM
> Subject: Re: [hylafax-users] Problem Faxing To Brother NSC/IntelliFax
>
>
>  
>
> > Nothing clear is being indicated by these session logs other than what
> > we already know.
> >
> > Can you confirm that this only happens in some instances with Brother
> > fax machines when MMR is used?
> >
> > Can you confirm that this never happens with those same receivers when
> > MMR is used but when 'sendfax -2' was used?
> >
> > Thanks,
> >
> > Lee.
> >
> > pelmgreen@xxxxxxxxxxxxxxxxx wrote
> >
> >    
> >
> > > Hi
> > >
> > > Finally, I was able to arrange an upgrade of the server software -
> > >      
> hylafax
>  
>
> > > is now running 4.2.5.5
> > >
> > > After the upgrade, a few transmissions (incl coverpage) were done but
> > > clients still complain about partial pages received, although the
> > >      
> c00000xxx
>  
>
> > > report successful transmissions.
> > > see attached
> > >
> > > Unless anything obvoius can be derived from the logs - the clients are
> > > prepared to help in testing
> > > Please advice how to debug this
> > >
> > > Thanks
> > > Per Elmgreen
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > > ----- Original Message -----
> > > From: "Lee Howard" <faxguy@xxxxxxxxxxxxxxxx>
> > > To: <pelmgreen@xxxxxxxxxxxxxxxxx>
> > > Cc: <hylafax-users@xxxxxxxxxxx>
> > > Sent: Wednesday, January 25, 2006 6:20 PM
> > > Subject: Re: [hylafax-users] Problem Faxing To Brother NSC/IntelliFax
> > >
> > >
> > >
> > >
> > >      
> > >
> > > > For the moment the coverpage issue is clouding things up.  Please do not
> > > > use a coverpage.  Without the coverpage does the 'sendfax -2' work every
> > > > time?  Without the 'sendfax -2' it consistently fails somewhere in the
> > > >
> > > >
> > > >        
> > > fax?
> > >
> > >
> > >      
> > >
> > > > Thanks,
> > > >
> > > > Lee.
> > > >
> > > >
> > > > pelmgreen@xxxxxxxxxxxxxxxxx wrote:
> > > >
> > > >
> > > >
> > > >        
> > > >
> > > > > Thanks for your reply,
> > > > >
> > > > > I've been able to test with a document (.ps) (2pages) that consistently
> > > > > fails
> > > > > the document is produced using htmldoc 1.8.24 (html->ps)
> > > > >
> > > > > ModemSoftRTFCC is not set in config.ttyS0 so the default (yes?) is in
> > > > >          
> use
>  
>
> > > > > Sending 3 pages(incl. coverpage)
> > > > >
> > > > > Using sendfax -2 actually transmit all pages ok but the coverpage fails
> > > > >
> > > > > Without using -2
> > > > > Faxing the same document  3 times gave a different result
> > > > > Coverpage ok every time
> > > > > Either 1st or 2nd page got cut 1/5 to 1/2 down the page
> > > > >
> > > > > c00000xxx all report successful transmission
> > > > >
> > > > > What next?
> > > > >
> > > > > Many thanks
> > > > > Pete
> > > > >
> > > > >
> > > > >
> > > > >
> > > > >          
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> > >      
> >    
>
>
>  


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