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Re: [hylafax-users] Problem Faxing To Brother NSC/IntelliFax



Pete,

Please send to me (probably privately would be best for the rest of the list) all of your session logs to this receiver, both the ones that had no problem as well as the ones that did have problems. Please indicate which ones (and which pages) exhibited the problems.

Thanks,

Lee.


pelmgreen@xxxxxxxxxxxxxxxxx wrote:


Had to source a Brother fax as we received no cooperation from the client

The logs report Receiving fax as Brother MFC-3100C/MFC-8600 but is in fact a
5750E.

Test scenarios:
hylafax 4.2.5.5

a)
3 page fax incl cover page

sendfax -2 -C /opt/iris/fax/cover.ps -U "(949) 221-1xxx" -f "Imaging" -r
"Report" -W "(310) 377-5xxx" -m -t 3 -T 3 -P 127 -d "test"@13103775xxx
/u05/iris/tmp/iout009020060415205125995.ps

1 of 5 jobs received printed a partial page
b)
2 page fax no cover page
sendfax -n -m -t 3 -T 3 -P 127 -d "test"@13103775xxx
/u05/iris/tmp/iout009020060415205125995.ps
1 of 5 jobs received printed a partial page
c)
2 page fax no cover page
sendfax -2 -n -m -t 3 -T 3 -P 127 -d "test"@13103775xxx
/u05/iris/tmp/iout009020060415205733637.ps
1 of 5 jobs received printed a partial page


d) 2 page fax no cover page sendfax -2 -n -t 3 -T 3 -P 127 -d "test"@13103775xxx /u05/iris/tmp/iout009020060415205733637.ps 1 of 5 jobs received printed a partial page

Partial page print is not consistent - sometime it's part of the 1st page
sometimes part of the 2nd page.
Please advice of any other test that can assist in locating the problem

Many thanks
Pete

----- Original Message -----
From: "Lee Howard" <faxguy@xxxxxxxxxxxxxxxx>
To: <pelmgreen@xxxxxxxxxxxxxxxxx>
Cc: <hylafax-users@xxxxxxxxxxx>
Sent: Wednesday, April 05, 2006 8:34 PM
Subject: Re: [hylafax-users] Problem Faxing To Brother NSC/IntelliFax




Nothing clear is being indicated by these session logs other than what
we already know.

Can you confirm that this only happens in some instances with Brother
fax machines when MMR is used?

Can you confirm that this never happens with those same receivers when
MMR is used but when 'sendfax -2' was used?

Thanks,

Lee.

pelmgreen@xxxxxxxxxxxxxxxxx wrote



Hi

Finally, I was able to arrange an upgrade of the server software -


hylafax


is now running 4.2.5.5

After the upgrade, a few transmissions (incl coverpage) were done but
clients still complain about partial pages received, although the


c00000xxx


report successful transmissions.
see attached

Unless anything obvoius can be derived from the logs - the clients are
prepared to help in testing
Please advice how to debug this

Thanks
Per Elmgreen










----- Original Message ----- From: "Lee Howard" <faxguy@xxxxxxxxxxxxxxxx> To: <pelmgreen@xxxxxxxxxxxxxxxxx> Cc: <hylafax-users@xxxxxxxxxxx> Sent: Wednesday, January 25, 2006 6:20 PM Subject: Re: [hylafax-users] Problem Faxing To Brother NSC/IntelliFax






For the moment the coverpage issue is clouding things up.  Please do not
use a coverpage.  Without the coverpage does the 'sendfax -2' work every
time?  Without the 'sendfax -2' it consistently fails somewhere in the




fax?




Thanks,

Lee.


pelmgreen@xxxxxxxxxxxxxxxxx wrote:






Thanks for your reply,

I've been able to test with a document (.ps) (2pages) that consistently
fails
the document is produced using htmldoc 1.8.24 (html->ps)

ModemSoftRTFCC is not set in config.ttyS0 so the default (yes?) is in


use


Sending 3 pages(incl. coverpage)

Using sendfax -2 actually transmit all pages ok but the coverpage fails

Without using -2
Faxing the same document  3 times gave a different result
Coverpage ok every time
Either 1st or 2nd page got cut 1/5 to 1/2 down the page

c00000xxx all report successful transmission

What next?

Many thanks
Pete






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