Re: [hylafax-users] Problem Faxing To Brother NSC/IntelliFax

[<pelmgreen@xxxxxxxxxxxxxxxxx>]

Had to source a Brother fax as we received no cooperation from the client

The logs report Receiving fax as Brother MFC-3100C/MFC-8600 but is in fact a
5750E.

Test scenarios:
hylafax 4.2.5.5

a)
3 page fax incl cover page

sendfax -2 -C /opt/iris/fax/cover.ps -U "(949) 221-1xxx" -f "Imaging" -r
"Report" -W "(310) 377-5xxx" -m -t 3 -T 3 -P 127 -d "test"@13103775xxx
/u05/iris/tmp/iout009020060415205125995.ps

1 of 5 jobs received printed a partial page
b)
2 page fax no cover page
sendfax -n -m -t 3 -T 3 -P 127 -d "test"@13103775xxx
/u05/iris/tmp/iout009020060415205125995.ps
1 of 5 jobs received printed a partial page
c)
2 page fax no cover page
sendfax -2 -n -m -t 3 -T 3 -P 127 -d "test"@13103775xxx
/u05/iris/tmp/iout009020060415205733637.ps
1 of 5 jobs received printed a partial page


d)
2 page fax no cover page
sendfax -2 -n -t 3 -T 3 -P 127 -d "test"@13103775xxx
/u05/iris/tmp/iout009020060415205733637.ps
1 of 5 jobs received printed a partial page

Partial page print is not consistent - sometime it's part of the 1st page
sometimes part of the 2nd page.
Please advice of any other test that can assist in locating the problem

Many thanks
Pete

----- Original Message -----
From: "Lee Howard" <faxguy@xxxxxxxxxxxxxxxx>
To: <pelmgreen@xxxxxxxxxxxxxxxxx>
Cc: <hylafax-users@xxxxxxxxxxx>
Sent: Wednesday, April 05, 2006 8:34 PM
Subject: Re: [hylafax-users] Problem Faxing To Brother NSC/IntelliFax


> Nothing clear is being indicated by these session logs other than what
> we already know.
>
> Can you confirm that this only happens in some instances with Brother
> fax machines when MMR is used?
>
> Can you confirm that this never happens with those same receivers when
> MMR is used but when 'sendfax -2' was used?
>
> Thanks,
>
> Lee.
>
> pelmgreen@xxxxxxxxxxxxxxxxx wrote
>
> >Hi
> >
> >Finally, I was able to arrange an upgrade of the server software -
hylafax
> >is now running 4.2.5.5
> >
> >After the upgrade, a few transmissions (incl coverpage) were done but
> >clients still complain about partial pages received, although the
c00000xxx
> >report successful transmissions.
> >see attached
> >
> >Unless anything obvoius can be derived from the logs - the clients are
> >prepared to help in testing
> >Please advice how to debug this
> >
> >Thanks
> >Per Elmgreen
> >
> >
> >
> >
> >
> >
> >
> >
> >
> >
> >----- Original Message -----
> >From: "Lee Howard" <faxguy@xxxxxxxxxxxxxxxx>
> >To: <pelmgreen@xxxxxxxxxxxxxxxxx>
> >Cc: <hylafax-users@xxxxxxxxxxx>
> >Sent: Wednesday, January 25, 2006 6:20 PM
> >Subject: Re: [hylafax-users] Problem Faxing To Brother NSC/IntelliFax
> >
> >
> >
> >
> >>For the moment the coverpage issue is clouding things up.  Please do not
> >>use a coverpage.  Without the coverpage does the 'sendfax -2' work every
> >>time?  Without the 'sendfax -2' it consistently fails somewhere in the
> >>
> >>
> >fax?
> >
> >
> >>Thanks,
> >>
> >>Lee.
> >>
> >>
> >>pelmgreen@xxxxxxxxxxxxxxxxx wrote:
> >>
> >>
> >>
> >>>Thanks for your reply,
> >>>
> >>>I've been able to test with a document (.ps) (2pages) that consistently
> >>>fails
> >>>the document is produced using htmldoc 1.8.24 (html->ps)
> >>>
> >>>ModemSoftRTFCC is not set in config.ttyS0 so the default (yes?) is in
use
> >>>
> >>>Sending 3 pages(incl. coverpage)
> >>>
> >>>Using sendfax -2 actually transmit all pages ok but the coverpage fails
> >>>
> >>>Without using -2
> >>>Faxing the same document  3 times gave a different result
> >>>Coverpage ok every time
> >>>Either 1st or 2nd page got cut 1/5 to 1/2 down the page
> >>>
> >>>c00000xxx all report successful transmission
> >>>
> >>>What next?
> >>>
> >>>Many thanks
> >>>Pete
> >>>
> >>>
> >>>
> >>>
> >>____________________ HylaFAX(tm) Users Mailing List
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> >
> >
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> >>
> >>
> >/dev/null
> >
> >
> >>  *To learn about commercial HylaFAX(tm) support, mail sales@xxxxxxxxx*
> >>
> >>
> >>
> >>
> >>
> >
> >
> >
> >
>
>


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