Re: [hylafax-users] It was a good try at Open Source....

["Darren Nickerson" <darren.nickerson@xxxxxxxx>]

Frank,

It's not simply about Open Source. Performance speaks volumes and you had
barely a whisper from the sounds of it. Your solution could have cost $5000
and been backed up by commercial support (which _is_ available for HylaFAX),
and it still would not have gained acceptance at your company, because it
just didn't work well. I can't say I blame the decision makers in the
least - it seems they made the right decision.

You chose an unfortunate modem for your proof of concept, and it failed to
perform adequately. It doesn't take much archive searching to discover that
USR's are pretty much the worst choice for HylaFAX (and fax in general), but
unfortunately, you ignored (or did not understand) Lee's helpful advice on
how to remedy the problem (by buying a new modem), at which point it was
pretty much game, set and match for the people who didn't want you to
succeed.

If you want to have fun, make sure those testing commercial solutions use
the same USR modem. You might get the last laugh yet!

-Darren

-- 
Darren Nickerson
Senior Sales & Support Engineer
iFAX Solutions, Inc. www.ifax.com
darren.nickerson@xxxxxxxx
+1.215.438.4638 ext 8106 office
+1.215.243.8335 fax

----- Original Message ----- 
From: Frank Griffith
To: hylafax-users@xxxxxxxxxxx
Sent: Monday, March 08, 2004 12:05 PM
Subject: [hylafax-users] It was a good try at Open Source....


Well gang,

We tried HylaFAX for almost 6 months. In that time in went from being a
teriffic ideal to a bust.

Sending faxes was no trouble but receiving faxes became the real issue. The
server seemed to work fine but then as larger, multi-page faxes began
arriving it began whacking the last page of any fax it received. This
happened only when the call came from a long distance fax machine. I tested
this from home and from other faxes in this office with no problem. But when
our branch offices send in faxes, the last page always appears as a few wide
black lines at the bottom of the page. When I would ask the sender to resend
it to our standard fax machine, all went well.

And there we have it. No matter how much I prod our IT people, they throw
the "I told you so!" up in my face. They are not interested in a product
that requires me to wait for replies from users groups and this issue in
particular wasn't solved at all. Too bad because I was really looking
forward to rolling this out for the entire company. But they are headed into
talks with other vendors now.

At least I will keep using my HylaFAX server at home but they are making me
take it down here at the office. Even sending faxes with it will not be an
option for much longer.

Thanks to all of you who offered advice. Good luck!



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