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[hylafax-users] MODEM Command error - Unable to configure modem for fax use

Hey HylaFax.

 

We’re having an issue with sending faxes. Every now and then a fax will fail coming back with “Unable to configure modem for fax use.”

In the logs, we always see:

 

Jan 31 15:15:39.84: [942330]: SESSION BEGIN 00003456 XXXXXXXXXX

Jan 31 15:15:39.84: [942330]: SEND FAX: JOB 2378 DEST XXXXXXXXXX COMMID 00003456

Jan 31 15:15:39.84: [942330]: DELAY 2600 ms

Jan 31 15:15:42.56: [942330]: <-- [15:ATE0V1Q0S0=0H0\r]

Jan 31 15:15:42.67: [942330]: --> [2:OK]

Jan 31 15:15:42.67: [942330]: <-- [21:ATS8=2S7=60&K4&D2&C1\r]

Jan 31 15:15:42.79: [942330]: --> [2:OK]

Jan 31 15:15:42.79: [942330]: <-- [12:AT+FCLASS=2\r]

Jan 31 15:15:42.87: [942330]: --> [2:OK]

Jan 31 15:15:42.87: [942330]: <-- [10:AT+FTBC=0\r]

Jan 31 15:15:42.94: [942330]: --> [2:OK]

Jan 31 15:15:42.94: [942330]: <-- [10:AT+FBOR=0\r]

Jan 31 15:15:43.02: [942330]: --> [2:OK]

Jan 31 15:15:43.02: [942330]: <-- [13:AT+FPHCTO=30\r]

Jan 31 15:15:43.10: [942330]: --> [2:OK]

Jan 31 15:15:43.10: [942330]: <-- [24:AT+FDCC=1,5,2,2,0,0,0,0\r]

Jan 31 15:15:43.18: [942330]: --> [2:OK]

Jan 31 15:15:43.18: [942330]: <-- [5:ATM0\r]

Jan 31 15:15:43.26: [942330]: --> [2:OK]

Jan 31 15:15:43.27: [942330]: <-- [12:AT+FCLASS=2\r]

Jan 31 15:15:43.50: [942330]: --> [2:OK]

Jan 31 15:15:43.50: [942330]: <-- [10:AT+FTBC=0\r]

Jan 31 15:15:43.76: [942330]: --> [5:ERROR]

Jan 31 15:15:43.76: [942330]: MODEM Command error

Jan 31 15:15:43.76: [942330]: <-- [10:AT+FBOR=0\r]

Jan 31 15:15:43.99: [942330]: --> [5:ERROR]

Jan 31 15:15:43.99: [942330]: MODEM Command error

Jan 31 15:15:43.99: [942330]: <-- [13:AT+FPHCTO=30\r]

Jan 31 15:15:44.23: [942330]: --> [5:ERROR]

Jan 31 15:15:44.23: [942330]: MODEM Command error

Jan 31 15:15:44.23: [942330]: <-- [24:AT+FDCC=1,5,2,2,0,0,0,0\r]

Jan 31 15:15:44.46: [942330]: --> [5:ERROR]

Jan 31 15:15:44.46: [942330]: MODEM Command error

Jan 31 15:15:44.46: [942330]: <-- [30:AT+FLID="XXXXXXXXXXXXXXXX"\r]

Jan 31 15:15:44.69: [942330]: --> [5:ERROR]

Jan 31 15:15:44.69: [942330]: MODEM Command error

Jan 31 15:15:44.70: [942330]: SEND FAILED: Unable to configure modem for fax use

Jan 31 15:15:44.73: [942330]: SESSION END

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