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[hylafax-users] Fax Corruption Problem
- To: hylafax-users@xxxxxxxxxxx
- Subject: [hylafax-users] Fax Corruption Problem
- From: Tassilo Erlewein <tassilo.erlewein@xxxxxxxxxxx>
- Date: Fri, 02 Jul 2010 10:14:58 +0200
Hello, we have a problem probably related to Hylafax where faxes arrive strangely corrupted at the destination. The fax server is Debian Etch and Hylafax 4.4.4. The fax device is a analog v.34 serial modem connected via a USB serial adapter to the server. The resulting faxes at the destination look like shrinked together vertically that is, several horizontal stripes of about 1cm are missing. Hylafax reports the faxes as being sended ok though. The Hylafax server runs fine with some test fax machines as destinations. Once we go live and send to customers the problem arises, troubling about 20% of the receivers. It seems to be related to certain destination fax machines, which effectively can't receive our faxes without corruption at all (we are collecting information). Is there sort of a special "conservative" setting for the fax modem we could apply? We meant to do so by using Class-1 mode and let Hylafax handle the rest. We already tried a replacement modem and the problem persists. Any help would be greatly appreciated. Thanks in advance. Tassilo Erlewein -- log information collected so far The sending modem runs in Class-1 mode (/etc/hylafax/config.ttyUSB0): ModemType: Class1 Class1Cmd: AT+FCLASS=1 Class1PPMWaitCmd: AT+FTS=7 Class1TCFWaitCmd: ATFTS=7 Class1EOPWaitCmd: AT+FTS=9 Class1SwitchingCmd: ATFRS=7 Class1RecvAbortOK: 200 Class1FrameOverhead: 4 Class1RecvIdentTimer: 40000 Class1TCFMaxNonZero: 10 Class1TCFMinRun: 1000 The sended fax is reported sometimes ok and sometimes we get errors: (/var/spool/log/hylafax/xferfaxlog) 07/01/10 10:58 SEND 000002532 ttyUSB0 2380 "" this@xxxxxxxx "0XXXXXXXX" "+49 XXXXXX 16" 2105369 1 1:00 0:36 "" "" "" "" "uucp" "00 62 1E" 07/01/10 10:59 SEND 000002532 ttyUSB0 2381 "" this@xxxxxxxx "0XXXXXXXX" "+49 XXXXXX 16" 2105369 0 0:18 0:18 "RSPREC error/got DCN (sender abort)" "" "" "" "uucp" "00 62 1E" The according fax protocol /var/spool/hylafax/log/c000002532 looks like this: Jul 01 10:58:46.52: [12806]: SESSION BEGIN 000002532 497144810616 Jul 01 10:58:46.52: [12806]: HylaFAX (tm) Version 4.4.4 Jul 01 10:58:46.52: [12806]: SEND FAX: JOB 2380 DEST 07144810616 COMMID 000002532 DEVICE '/dev/ttyUSB0' FROM 'this <this@xxxxxxxx>' USER uucp Jul 01 10:58:46.52: [12806]: <-- [12:AT+FCLASS=1\r] Jul 01 10:58:46.53: [12806]: --> [2:OK] Jul 01 10:58:46.53: [12806]: DIAL 0XXXXXXXXXX # CHANGED THAT... Jul 01 10:58:46.53: [12806]: <-- [20:ATX3DT0,0XXXXXXXXX\r] Jul 01 10:59:10.28: [12806]: --> [7:CONNECT] Jul 01 10:59:12.02: [12806]: --> [2:OK] Jul 01 10:59:12.02: [12806]: REMOTE CSI "+49 XXXXXXXXXXXXXX" Jul 01 10:59:12.02: [12806]: <-- [9:AT+FRH=3\r] Jul 01 10:59:12.03: [12806]: --> [7:CONNECT] Jul 01 10:59:12.28: [12806]: --> [2:OK] Jul 01 10:59:12.28: [12806]: REMOTE best rate 14400 bit/s Jul 01 10:59:12.28: [12806]: REMOTE max A4 page width (215 mm) Jul 01 10:59:12.28: [12806]: REMOTE max unlimited page length Jul 01 10:59:12.28: [12806]: REMOTE best vres 7.7 line/mm Jul 01 10:59:12.28: [12806]: REMOTE format support: MH Jul 01 10:59:12.28: [12806]: REMOTE best 0 ms/scanline Jul 01 10:59:12.28: [12806]: USE 9600 bit/s Jul 01 10:59:12.28: [12806]: SEND file "docq/doc2399.pdf;c1" Jul 01 10:59:12.28: [12806]: USE A4 page width (215 mm) Jul 01 10:59:12.28: [12806]: USE unlimited page length Jul 01 10:59:12.28: [12806]: USE 7.7 line/mm Jul 01 10:59:12.28: [12806]: USE 1-D MH Jul 01 10:59:12.28: [12806]: USE 0 ms/scanline Jul 01 10:59:12.28: [12806]: SEND training at v.29 9600 bit/s Jul 01 10:59:12.28: [12806]: <-- [9:AT+FRS=7\r] Jul 01 10:59:12.50: [12806]: --> [2:OK] Jul 01 10:59:12.50: [12806]: <-- [9:AT+FTH=3\r] Jul 01 10:59:13.37: [12806]: --> [7:CONNECT] Jul 01 10:59:13.37: [12806]: <-- data [23] Jul 01 10:59:13.37: [12806]: <-- data [2] Jul 01 10:59:13.40: [12806]: --> [7:CONNECT] Jul 01 10:59:13.40: [12806]: <-- data [6] Jul 01 10:59:13.40: [12806]: <-- data [2] Jul 01 10:59:14.49: [12806]: --> [2:OK] Jul 01 10:59:14.49: [12806]: <-- [9:AT+FTS=7\r] Jul 01 10:59:14.56: [12806]: --> [2:OK] Jul 01 10:59:14.56: [12806]: <-- [10:AT+FTM=96\r] Jul 01 10:59:14.57: [12806]: --> [7:CONNECT] Jul 01 10:59:14.57: [12806]: <-- data [1024] Jul 01 10:59:14.57: [12806]: <-- data [776] Jul 01 10:59:14.84: [12806]: <-- data [2] Jul 01 10:59:16.36: [12806]: --> [2:OK] Jul 01 10:59:16.36: [12806]: <-- [9:AT+FRH=3\r] Jul 01 10:59:16.79: [12806]: --> [7:CONNECT] Jul 01 10:59:17.99: [12806]: --> [2:OK] Jul 01 10:59:17.99: [12806]: TRAINING succeeded Jul 01 10:59:17.99: [12806]: <-- [9:AT+FRS=7\r] Jul 01 10:59:18.20: [12806]: --> [2:OK] Jul 01 10:59:18.20: [12806]: <-- [10:AT+FTM=96\r] Jul 01 10:59:18.22: [12806]: --> [7:CONNECT] Jul 01 10:59:18.22: [12806]: SEND begin page Jul 01 10:59:18.23: [12806]: Reading MMR-compressed image file Jul 01 10:59:18.24: [12806]: <-- data [1026] Jul 01 10:59:18.24: [12806]: <-- data [1026] Jul 01 10:59:18.64: [12806]: <-- data [1027] Jul 01 10:59:19.18: [12806]: <-- data [1027] Jul 01 10:59:19.71: [12806]: <-- data [1028] Jul 01 10:59:20.24: [12806]: <-- data [1030] Jul 01 10:59:20.77: [12806]: <-- data [1029] Jul 01 10:59:21.31: [12806]: <-- data [1031] Jul 01 10:59:21.84: [12806]: <-- data [1032] Jul 01 10:59:22.37: [12806]: <-- data [1028] Jul 01 10:59:22.90: [12806]: <-- data [1027] Jul 01 10:59:23.43: [12806]: <-- data [1035] Jul 01 10:59:23.97: [12806]: <-- data [1031] Jul 01 10:59:24.53: [12806]: <-- data [1027] Jul 01 10:59:25.06: [12806]: <-- data [1026] Jul 01 10:59:25.60: [12806]: <-- data [1027] Jul 01 10:59:26.13: [12806]: <-- data [1029] Jul 01 10:59:26.66: [12806]: <-- data [1032] Jul 01 10:59:27.19: [12806]: <-- data [1026] Jul 01 10:59:27.73: [12806]: <-- data [1027] Jul 01 10:59:28.26: [12806]: <-- data [1024] Jul 01 10:59:28.79: [12806]: <-- data [1025] Jul 01 10:59:29.32: [12806]: <-- data [1025] Jul 01 10:59:29.86: [12806]: <-- data [1033] Jul 01 10:59:30.39: [12806]: <-- data [1029] Jul 01 10:59:30.92: [12806]: <-- data [1029] Jul 01 10:59:31.45: [12806]: <-- data [1026] Jul 01 10:59:31.99: [12806]: <-- data [1025] Jul 01 10:59:32.52: [12806]: <-- data [1028] Jul 01 10:59:33.05: [12806]: <-- data [1026] Jul 01 10:59:33.58: [12806]: <-- data [1026] Jul 01 10:59:34.12: [12806]: <-- data [1028] Jul 01 10:59:34.65: [12806]: <-- data [1028] Jul 01 10:59:35.21: [12806]: <-- data [1028] Jul 01 10:59:35.75: [12806]: <-- data [1027] Jul 01 10:59:36.28: [12806]: <-- data [1027] Jul 01 10:59:36.81: [12806]: <-- data [1029] Jul 01 10:59:37.34: [12806]: <-- data [1027] Jul 01 10:59:37.88: [12806]: <-- data [1031] Jul 01 10:59:38.41: [12806]: <-- data [1027] Jul 01 10:59:38.94: [12806]: <-- data [1028] Jul 01 10:59:39.47: [12806]: <-- data [982] Jul 01 10:59:39.97: [12806]: SENT 42965 bytes of data Jul 01 10:59:39.97: [12806]: SEND 1D RTC Jul 01 10:59:39.97: [12806]: <-- data [29] Jul 01 10:59:40.01: [12806]: <-- data [2] Jul 01 10:59:40.01: [12806]: SEND end page Jul 01 10:59:42.16: [12806]: --> [2:OK] Jul 01 10:59:42.16: [12806]: <-- [9:AT+FTS=9\r] Jul 01 10:59:42.24: [12806]: --> [2:OK] Jul 01 10:59:42.24: [12806]: SEND send EOM (more documents) Jul 01 10:59:42.24: [12806]: <-- [9:AT+FTH=3\r] Jul 01 10:59:43.11: [12806]: --> [7:CONNECT] Jul 01 10:59:43.11: [12806]: <-- data [3] Jul 01 10:59:43.11: [12806]: <-- data [2] Jul 01 10:59:43.42: [12806]: --> [2:OK] Jul 01 10:59:43.42: [12806]: <-- [9:AT+FRH=3\r] Jul 01 10:59:44.01: [12806]: --> [7:CONNECT] Jul 01 10:59:45.20: [12806]: --> [2:OK] Jul 01 10:59:45.20: [12806]: SEND recv MCF (message confirmation) Jul 01 10:59:45.20: [12806]: SEND FAX (000002532): FROM this@xxxxxxxx TO 0XXXXXXXXXX (page 1 of 1 sent in 0:33) Jul 01 10:59:45.20: [12806]: <-- [9:AT+FRS=7\r] Jul 01 10:59:45.42: [12806]: --> [2:OK] Jul 01 10:59:45.42: [12806]: SEND FAX (000002532): FROM this@xxxxxxxx TO 07144810616 (docq/doc2399.pdf;c1 sent in 0:33) Jul 01 10:59:46.21: [12806]: SEND FAX: JOB 2381 DEST 0XXXXXXXX COMMID 000002532 DEVICE '/dev/ttyUSB0' FROM 'this <this@xxxxxxxx>' USER uucp Jul 01 10:59:46.21: [12806]: <-- [9:AT+FRH=3\r] Jul 01 10:59:52.54: [12806]: --> [7:CONNECT] Jul 01 10:59:54.27: [12806]: --> [2:OK] Jul 01 10:59:54.27: [12806]: REMOTE CSI "+49 XXXXXXXXXXXXXX" Jul 01 10:59:54.27: [12806]: <-- [9:AT+FRH=3\r] Jul 01 10:59:54.29: [12806]: --> [7:CONNECT] Jul 01 10:59:54.53: [12806]: --> [2:OK] Jul 01 10:59:54.53: [12806]: REMOTE best rate 14400 bit/s Jul 01 10:59:54.53: [12806]: REMOTE max A4 page width (215 mm) Jul 01 10:59:54.53: [12806]: REMOTE max unlimited page length Jul 01 10:59:54.53: [12806]: REMOTE best vres 7.7 line/mm Jul 01 10:59:54.53: [12806]: REMOTE format support: MH Jul 01 10:59:54.53: [12806]: REMOTE best 0 ms/scanline Jul 01 10:59:54.53: [12806]: USE 9600 bit/s Jul 01 10:59:54.53: [12806]: SEND file "docq/doc2400.pdf;c1" Jul 01 10:59:54.53: [12806]: USE A4 page width (215 mm) Jul 01 10:59:54.53: [12806]: USE unlimited page length Jul 01 10:59:54.53: [12806]: USE 7.7 line/mm Jul 01 10:59:54.53: [12806]: USE 1-D MH Jul 01 10:59:54.53: [12806]: USE 0 ms/scanline Jul 01 10:59:54.53: [12806]: SEND training at v.29 9600 bit/s Jul 01 10:59:54.53: [12806]: <-- [9:AT+FRS=7\r] Jul 01 10:59:54.75: [12806]: --> [2:OK] Jul 01 10:59:54.75: [12806]: <-- [9:AT+FTH=3\r] Jul 01 10:59:55.61: [12806]: --> [7:CONNECT] Jul 01 10:59:55.61: [12806]: <-- data [23] Jul 01 10:59:55.61: [12806]: <-- data [2] Jul 01 10:59:55.64: [12806]: --> [7:CONNECT] Jul 01 10:59:55.64: [12806]: <-- data [6] Jul 01 10:59:55.64: [12806]: <-- data [2] Jul 01 10:59:56.74: [12806]: --> [2:OK] Jul 01 10:59:56.74: [12806]: <-- [9:AT+FTS=7\r] Jul 01 10:59:56.81: [12806]: --> [2:OK] Jul 01 10:59:56.81: [12806]: <-- [10:AT+FTM=96\r] Jul 01 10:59:56.82: [12806]: --> [7:CONNECT] Jul 01 10:59:56.82: [12806]: <-- data [1024] Jul 01 10:59:56.82: [12806]: <-- data [776] Jul 01 10:59:57.09: [12806]: <-- data [2] Jul 01 10:59:58.61: [12806]: --> [2:OK] Jul 01 10:59:58.61: [12806]: <-- [9:AT+FRH=3\r] Jul 01 11:00:00.37: [12806]: --> [7:CONNECT] Jul 01 11:00:01.56: [12806]: --> [2:OK] Jul 01 11:00:01.56: [12806]: TRAINING failed Jul 01 11:00:01.56: [12806]: The destination appears to not support batching. Jul 01 11:00:01.56: [12806]: <-- [9:AT+FRS=7\r] Jul 01 11:00:01.79: [12806]: --> [2:OK] Jul 01 11:00:01.79: [12806]: <-- [9:AT+FTH=3\r] Jul 01 11:00:02.65: [12806]: --> [7:CONNECT] Jul 01 11:00:02.65: [12806]: <-- data [3] Jul 01 11:00:02.65: [12806]: <-- data [2] Jul 01 11:00:02.97: [12806]: --> [2:OK] Jul 01 11:00:03.98: [12806]: <-- [5:ATH0\r] Jul 01 11:00:04.14: [12806]: --> [2:OK] Jul 01 11:00:04.28: [12806]: SESSION END ____________________ HylaFAX(tm) Users Mailing List _______________________ To subscribe/unsubscribe, click http://lists.hylafax.org/cgi-bin/lsg2.cgi On UNIX: mail -s unsubscribe hylafax-users-request@xxxxxxxxxxx < /dev/null *To learn about commercial HylaFAX(tm) support, mail sales@xxxxxxxxx*
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