Re: [hylafax-users] Could long distance be an issue?

[Lee Howard <faxguy@xxxxxxxxxxxxxxxx>]

Steve Harp wrote:
> We are using HylaFax v4.3.3 on a Fedora 6 box. The server has run 
> reliably for a few years. Starting last Thursday about 7 PM EST, we 
> started getting a very large percentage of errors “Failure to train 
> remote modem”. We replaced our modem with a Zoom Accura V.90 Serial 
> External and configured it for Class 1. We are still getting the same 
> errors.
>
> We’re located in Atlanta, Georgia, USA and have noticed that the 
> failures only happen when sending a fax outside the local Atlanta 
> dialing area. We send a lot of faxes and all of our locale faxes are 
> being delivered correctly. On long distance transmissions, the modem 
> has trouble negotiating a speed. It will fail about 70-80% of the time 
> and on the occasions when it is successful, it syncs up at 2400 baud 
> and takes about 30 minutes to send each page.
>
> Could this be a problem with modem configuration or is it more likely 
> a problem with the telephone company? How can I determine the source?

My first guess would be that your telco is now using VoIP for your long 
distance services. But, yes, I would bring this up with the telco.

Thanks,

Lee.


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