Re: [hylafax-users] How to un-wedge a modem

["Nick Couchman" <Nick.Couchman@xxxxxxxxx>]

You need to figure out why it is wedged, first.  I use a VM and a modem attached via a Serial-over-IP (Digi) device, and mine gets wedged occasionally when there are network problems or the Digi device has a problem.  Also, when I first boot the VM, I have to reconfigure the devices a little bit as the way Digi configures them doesn't agree with Hylafax.  So, I get that message and I just have to examine things in the "Serial-over-IP chain" to make sure everything is functioning properly.

Some things to check are:
- Does another process have the modem open?  lsof can help you here...
- Is the modem functioning properly, or does it need to be reset?  Minicom can be useful for figuring this out, after shutting down the faxgetty process.
- Go to the messages file and check and see if there is anything being reported in there as to why the modem is wedged - is it responding with an error code, not responding at all, etc.?
- Are permissions correctly on the /dev/ttyACM0 device such that the user running faxgetty (uucp on my system) can read and write to the device?

I assume this has been working for you before, but has recently stopped working?  Have you rebooted, yet?  If you have an internal modem this may be the only way to get a reset on it - I have to power cycle my external modem occasionally.

-Nick


-----Original Message-----
From: Ramon F. McDougall <rfm@xxxxxxxxxxxxxxxxxx>
To: 'Hylafax Users' <hylafax-users@xxxxxxxxxxx>
Subject: Re: [hylafax-users] How to un-wedge a modem
Date: Thu, 20 Nov 2008 14:47:34 -0500

Good Afternoon,

 

Does anyone know ho to un-wedge a modem. I am getting this from HylaFAX:

 

To: FaxMaster@xxxxxxxxxxxxxxxxxxxxx
From: The HylaFAX Receive Agent <fax@xxxxxxxxxxxxxxxxxxxxx>
Subject: modem on /dev/ttyACM0 appears wedged

 

 

Thanks in advance,

 

 

Ramon

---

This e-mail may contain confidential and privileged material for the sole use of the intended recipient. If this email is not intended for you, or you are not responsible for the delivery of this message to the intended recipient, please note that this message may contain SEAKR Engineering (SEAKR) Privileged/Proprietary Information. In such a case, you are strictly prohibited from downloading, photocopying, distributing or otherwise using this message, its contents or attachments in any way. If you have received this message in error, please notify us immediately by replying to this e-mail and delete the message from your mailbox. Information contained in this message that does not relate to the business of SEAKR is neither endorsed by nor attributable to SEAKR.