Re: [hylafax-users] COMREC invalid response received to PPS.

["Dominique dHotman" <dhotman@xxxxxxxxx>]

One other thing that I found after a little more testing;

We are getting the exact same failure to another fax system; this one being a free fax-to-email.  The output of the log looks as follows:
Nov 01 22:00:03.86: [20046]: SEND send PPS (partial page signal)
Nov 01 22:00:03.86: [20046]: SEND send MPS (more pages, same document)
Nov 01 22:00:03.86: [20046]: <-- [9:AT+FRH=3\r]
Nov 01 22:00:04.04: [20046]: --> [7:CONNECT]
Nov 01 22:00:05.15: [20046]: --> HDLC<5:FF C8 32 75 EC>
Nov 01 22:00:05.15: [20046]: --> [2:OK]
Nov 01 22:00:05.15: [20046]: SEND recv RTN (retrain negative)
Nov 01 22:00:05.15: [20046]: <-- [9:AT+FRS=7\r]
Nov 01 22:00:05.15: [20046]: --> [2:OK]
Nov 01 22:00:05.15: [20046]: COMREC invalid response received to PPS.
Nov 01 22:00:05.15: [20046]: SEND end page
Nov 01 22:00:05.15: [20046]: <-- [9:AT+FTH=3\r]
Nov 01 22:00:05.28: [20046]: --> [7:CONNECT]
Nov 01 22:00:05.28: [20046]: <-- HDLC<3:FF C8 DF>
Nov 01 22:00:05.28: [20046]: <-- data [3]
Nov 01 22:00:05.28: [20046]: <-- data [2]
Nov 01 22:00:06.45: [20046]: --> [2:OK]
Nov 01 22:00:06.45: [20046]: MODEM input buffering enabled
Nov 01 22:00:06.45: [20046]: SEND FAILED: JOB 1594 DEST 0866015210 ERR [334] COMREC invalid response received to PPS.; too many attempts to send
Nov 01 22:00:07.45: [20046]: <-- [5:ATH0\r]
Nov 01 22:00:07.55: [20046]: --> [2:OK]
Nov 01 22:00:07.55: [20046]: MODEM set DTR OFF
Nov 01 22:00:07.55: [20046]: STATE CHANGE: SENDING -> MODEMWAIT (timeout 5)
Nov 01 22:00:07.55: [20046]: SESSION END

On Sat, Nov 1, 2008 at 9:50 PM, Dominique dHotman <dhotman@xxxxxxxxx> wrote:

Hi,

We are running HylaFAX 4.4.4 on RedHat EL5 (2.6.18-92.el5); HylaFAX was installed from RPM (that we got from hylafax.org) and we are running a 30 channel PRI Diva board.

We are having a problem when sending to a particular destination; I'm sure of what the equipment is on the other side but looking through our archived sent faxes we have previously sent successfully but the previous successful submissions were much smaller (i.e. fewer pages).

The error we are getting in the transmission log is "COMREC invalid response received to PPS."

The modem configuration we are using looks as follows:

# $Id: eicon,v 1.1 2002/05/03 19:32:52 darren Exp $
#
# prototype config for Eicon Diva
#

#
CountryCode:            27
AreaCode:               21
FAXNumber:              +27.21.481.0000
LongDistancePrefix:     0
InternationalPrefix:    00
DialStringRules:        "etc/dialrules"
ServerTracing:          0xfff
SessionTracing:         0xfff
RecvFileMode:           0650
LogFileMode:            0650
DeviceMode:             0600
RingsBeforeAnswer:      2
SpeakerVolume:          off
GettyArgs:              "-b -r -s %s %l"
#LocalIdentifier:       "OOBA HylaFax -Diva Server"
TagLineFont:            etc/lutRS18.pcf
TagLineFormat:          "From %%l|%c|Page %%P of %%T"
MaxRecvPages:           500
#

ModemType:              Class1
ModemRate:              19200
ModemFlowControl:       rtscts
ModemNoFlowCmd:         AT&K0
ModemSoftFlowCmd:       AT&K4
ModemHardFlowCmd:       AT&K3

Class2APQueryCmd:       none
Class2SPLCmd:           none
Class2TBCCmd:           none
Class2ECMType:          2.0     # follows Class 2.0 spec, not Class 2

#Bind Modem to Controller 1
ModemResetCmds:         AT#CID=14+iQ=a1
# Put the Destination Address in CIDNumber. We can the reject calls on the basis
# Of where we are sending them, instead of the Caller ID
CIDNumber:              "DAD: "
CIDName:                "CID: "
QualifyCID:             etc/cid         # CID access control list file


And the transmission log looks as follows:

Nov 01 20:14:01.33: [ 4884]: SESSION BEGIN 000002587 27861334404
Nov 01 20:14:01.33: [ 4884]: HylaFAX (tm) Version 4.4.4
Nov 01 20:14:01.33: [ 4884]: SEND FAX: JOB 1585 DEST 0861334404 COMMID 000002587 DEVICE '/dev/ttyds28' FROM 'faxman@xxxxxxxxxx <NoFaxXMT@xxxxxxxxxx>' USER fa
xman@xxxxxxxxxx
Nov 01 20:14:01.33: [ 4884]: STATE CHANGE: RUNNING -> SENDING
Nov 01 20:14:01.33: [ 4884]: <-- [12:AT+FCLASS=1\r]
Nov 01 20:14:01.33: [ 4884]: --> [2:OK]
Nov 01 20:14:01.33: [ 4884]: DIAL 0861334404
Nov 01 20:14:01.33: [ 4884]: <-- [15:ATDT0861334404\r]
Nov 01 20:14:08.68: [ 4884]: --> [7:CONNECT]
Nov 01 20:14:10.39: [ 4884]: --> HDLC<25:FF C0 02 CE 76 86 F6 36 A6 B6 F6 12 04 04 04 04 04 04 04 04 04 04 04 3D 89>
Nov 01 20:14:10.39: [ 4884]: --> [2:OK]
Nov 01 20:14:10.39: [ 4884]: REMOTE CSI "Homeloans"
Nov 01 20:14:10.39: [ 4884]: <-- [9:AT+FRH=3\r]
Nov 01 20:14:10.39: [ 4884]: --> [7:CONNECT]
Nov 01 20:14:10.72: [ 4884]: --> HDLC<11:FF C8 01 04 77 1F 23 01 08 18 4F>
Nov 01 20:14:10.72: [ 4884]: --> [2:OK]
Nov 01 20:14:10.72: [ 4884]: REMOTE best rate 33600 bit/s
Nov 01 20:14:10.72: [ 4884]: REMOTE max A4 page width (215 mm)
Nov 01 20:14:10.72: [ 4884]: REMOTE max unlimited page length
Nov 01 20:14:10.72: [ 4884]: REMOTE best vres 7.7 line/mm
Nov 01 20:14:10.72: [ 4884]: REMOTE format support: MH, MR, MMR
Nov 01 20:14:10.72: [ 4884]: REMOTE supports T.30 Annex A, 256-byte ECM
Nov 01 20:14:10.72: [ 4884]: REMOTE best 0 ms/scanline
Nov 01 20:14:10.72: [ 4884]: USE 14400 bit/s
Nov 01 20:14:10.72: [ 4884]: USE error correction mode
Nov 01 20:14:10.72: [ 4884]: SEND file "docq/doc2165.ps;c1"
Nov 01 20:14:10.72: [ 4884]: USE A4 page width (215 mm)
Nov 01 20:14:10.72: [ 4884]: USE unlimited page length
Nov 01 20:14:10.72: [ 4884]: USE 7.7 line/mm
Nov 01 20:14:10.72: [ 4884]: USE 2-D MMR
Nov 01 20:14:10.72: [ 4884]: USE 0 ms/scanline
Nov 01 20:14:10.72: [ 4884]: SEND training at v.17 14400 bit/s
Nov 01 20:14:10.72: [ 4884]: <-- [9:AT+FRS=7\r]
Nov 01 20:14:10.72: [ 4884]: --> [2:OK]
Nov 01 20:14:10.72: [ 4884]: <-- [9:AT+FTH=3\r]
Nov 01 20:14:10.83: [ 4884]: --> [7:CONNECT]
Nov 01 20:14:10.83: [ 4884]: <-- HDLC<23:FF C0 C2 CA 04 86 6E 96 22 B4 04 1E 86 62 86 36 9E 12 04 82 42 F2 F2>
Nov 01 20:14:10.83: [ 4884]: <-- data [23]
Nov 01 20:14:10.83: [ 4884]: <-- data [2]
Nov 01 20:14:11.54: [ 4884]: --> [7:CONNECT]
Nov 01 20:14:11.54: [ 4884]: <-- HDLC<7:FF C8 C1 00 46 1F 22>
Nov 01 20:14:11.54: [ 4884]: <-- data [7]
Nov 01 20:14:11.54: [ 4884]: <-- data [2]
Nov 01 20:14:12.81: [ 4884]: --> [2:OK]
Nov 01 20:14:12.81: [ 4884]: <-- [9:AT+FTS=7\r]
Nov 01 20:14:12.81: [ 4884]: --> [2:OK]
Nov 01 20:14:12.81: [ 4884]: <-- [11:AT+FTM=145\r]
Nov 01 20:14:12.81: [ 4884]: --> [7:CONNECT]
Nov 01 20:14:12.81: [ 4884]: <-- data [1024]
Nov 01 20:14:12.81: [ 4884]: <-- data [1024]
Nov 01 20:14:12.81: [ 4884]: <-- data [652]
Nov 01 20:14:12.81: [ 4884]: <-- data [2]
Nov 01 20:14:16.05: [ 4884]: --> [2:OK]
Nov 01 20:14:16.05: [ 4884]: <-- [9:AT+FRH=3\r]
Nov 01 20:14:16.35: [ 4884]: --> [7:CONNECT]
Nov 01 20:14:17.54: [ 4884]: --> HDLC<5:FF C8 21 57 BE>
Nov 01 20:14:17.54: [ 4884]: --> [2:OK]
Nov 01 20:14:17.54: [ 4884]: TRAINING succeeded
Nov 01 20:14:17.54: [ 4884]: SEND begin page
Nov 01 20:14:17.57: [ 4884]: SEND EOFB
Nov 01 20:14:17.57: [ 4884]: SEND send frame number 0
-----CUT OUT A WHOLE LOT OF SEND FRAME AND DATA MESSAGES------
Nov 01 20:14:17.59: [ 4884]: <-- data [2]
Nov 01 20:14:47.70: [ 4884]: --> [2:OK]
Nov 01 20:14:47.70: [ 4884]: <-- [9:AT+FTS=7\r]
Nov 01 20:14:47.70: [ 4884]: --> [2:OK]
Nov 01 20:14:47.70: [ 4884]: <-- [9:AT+FTH=3\r]
Nov 01 20:14:47.79: [ 4884]: --> [7:CONNECT]
Nov 01 20:14:47.79: [ 4884]: <-- HDLC<7:FF C8 FD F2 00 00 63>
Nov 01 20:14:47.79: [ 4884]: <-- data [7]
Nov 01 20:14:47.79: [ 4884]: <-- data [2]
Nov 01 20:14:49.07: [ 4884]: --> [2:OK]
Nov 01 20:14:49.07: [ 4884]: SEND send PPS (partial page signal)
Nov 01 20:14:49.07: [ 4884]: SEND send MPS (more pages, same document)
Nov 01 20:14:49.07: [ 4884]: <-- [9:AT+FRH=3\r]
Nov 01 20:14:49.25: [ 4884]: --> [7:CONNECT]
Nov 01 20:14:50.44: [ 4884]: --> HDLC<5:FF C8 5F C8 E7>
Nov 01 20:14:50.44: [ 4884]: --> [2:OK]
Nov 01 20:14:50.44: [ 4884]: SEND recv DCN (disconnect)
Nov 01 20:14:50.44: [ 4884]: <-- [9:AT+FRS=7\r]
Nov 01 20:14:50.44: [ 4884]: --> [2:OK]
Nov 01 20:14:50.44: [ 4884]: COMREC invalid response received to PPS.
Nov 01 20:14:50.44: [ 4884]: SEND end page
Nov 01 20:14:50.44: [ 4884]: <-- [9:AT+FTH=3\r]
Nov 01 20:14:50.54: [ 4884]: --> [7:CONNECT]
Nov 01 20:14:50.54: [ 4884]: <-- HDLC<3:FF C8 DF>
Nov 01 20:14:50.54: [ 4884]: <-- data [3]
Nov 01 20:14:50.54: [ 4884]: <-- data [2]
Nov 01 20:14:51.71: [ 4884]: --> [2:OK]
Nov 01 20:14:51.71: [ 4884]: MODEM input buffering enabled
Nov 01 20:14:52.71: [ 4884]: <-- [5:ATH0\r]
Nov 01 20:14:52.81: [ 4884]: --> [10:NO CARRIER]
Nov 01 20:14:52.81: [ 4884]: MODEM No carrier
Nov 01 20:14:52.81: [ 4884]: MODEM set DTR OFF
Nov 01 20:14:52.81: [ 4884]: STATE CHANGE: SENDING -> MODEMWAIT (timeout 5)
Nov 01 20:14:52.81: [ 4884]: SESSION END

I've googled it quite a bit but can't really find out what the problem is; any help would really be appreciated.

TIA
Dominique