Re: [hylafax-users] Debugging Fax to E-Mail

["Siri Vias Khalsa" <sirivias.khalsa@xxxxxxxxxx>]

Few things to check for incoming fax to email:

-check the fax server's mail logs - usually /var/log/maillog
-run FaxDispatch as the hylafax user (usually uucp) and look for errors
- permissions, execute bits etc.
-run faxrcvd as the hylafax user - look in the session logs below for
the syntax
-remember that the scripts are expecting you to be in the hylafax root
folder (usually /var/spool/hylafax) when you run them, so FaxDispatch is
called as "etc/FaxDispatch recvq/00000929.tif" and so on.
-look at the session logs for errors running faxrcvd (or if it in fact
is running faxrcvd) usually /var/spool/hylafax/log


Order of events - 
1) phone rings (does hylafax answer? Session logs - no log if hylafax
doesn't answer)
2) fax protocol negotiation - session log
3) receive fax - session log (at the end of this you should have a tif
file in the recvq folder
4) faxrcvd script running - last lines in the session log (this is
controlled by the FaxRcvdCmd setting in the modem config file(usually
etc/config.ttyXXX).
5) faxrcvd/FaxDispatch script deciding who to email to - based on DID or
FaxMaster setting
6) faxrcvd script sending email - system mail log (/var/log/maillog)


Enjoy!

-Siri Vias

-----Original Message-----
From: hylafax-users-bounce@xxxxxxxxxxx
[mailto:hylafax-users-bounce@xxxxxxxxxxx] On Behalf Of Joshua Kinard
Sent: Monday, August 11, 2008 3:49 PM
To: 'hylafax-users@xxxxxxxxxxx'
Subject: [hylafax-users] Debugging Fax to E-Mail


Hey all,

There any known guidelines or tips to debugging fax-to-e-mail
functionality out of HylaFax?  I need to find where things aren't
working, cause as far as I can tell, my
/var/spool/hylafax/etc/FaxDispatch file is all kosher, all the other
components seem to work fine (sometimes after a few good kicks, but
that's a different story).  I think my Mail server may be rejecting them
due to the spam filters (it's Exchange 2007), but I'm, not sure.
Message Tracking shows nothing from Hylafax is being received, so I'm a
bit stumped.

Thanks!,

Joshua Kinard
jkinard@xxxxxxxxxxx


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