[hylafax-users] Hylafax Outbound Fax does not count retries

[Michael Brown <knightmb@xxxxxxxxxxxxxxxxxxx>]

Hi All,
Here is our issue. I'm using Hylafax to send outbound fax.  Everything 
works fine when the number it dials is a good number with a working fax 
machine. The issue we encounter is when the number is bad or busy, it 
does not increment the retry counter in the job file. After days of 
troubleshooting, it came down to this one thing we noticed.


In the job queue file, near the top we can see how many tries it's set 
for, how many it's done so far, etc.

ntries:0
ndials:0
totdials:0
maxdials:3
tottries:0
maxtries:3


But the hylafax server will dial the number over and over, it's not 
counting the retries.  Here is an example of the modem log.

Jun 21 15:27:13.56: [ 7944]: SESSION BEGIN 000005717 +1XXXXXX4768
Jun 21 15:27:13.57: [ 7944]: HylaFAX (tm) Version 5.1.8
Jun 21 15:27:13.57: [ 7944]: SEND FAX: JOB 499 DEST 2614768 COMMID 000005717 DEVICE '/dev/ttyS0' FROM 'XX@xxxxxxxxxxxxxxxxxxx>' USER knightmb@xxxxxxxxxxxxxxxxxxx
Jun 21 15:27:13.57: [ 7944]: STATE CHANGE: RUNNING -> SENDING
Jun 21 15:27:13.57: [ 7944]: <-- [12:AT+FCLASS=1\r]
Jun 21 15:27:13.58: [ 7944]: --> [2:OK]
Jun 21 15:27:13.58: [ 7944]: DIAL XXX4768
Jun 21 15:27:13.58: [ 7944]: <-- [14:ATDTXXX4768\r]
Jun 21 15:28:17.13: [ 7944]: --> [10:NO CARRIER]
Jun 21 15:28:17.13: [ 7944]: SEND FAILED: JOB 499 DEST XXX4768 ERR No carrier detected {E002}
Jun 21 15:28:17.13: [ 7944]: SEND FAILED: JOB 499 DEST XXX4768 ERR No carrier detected {E002}; too many attempts to dial
Jun 21 15:28:18.13: [ 7944]: <-- [5:ATH0\r]
Jun 21 15:28:18.13: [ 7944]: --> [2:OK]
Jun 21 15:28:18.13: [ 7944]: MODEM set DTR OFF
Jun 21 15:28:18.13: [ 7944]: STATE CHANGE: SENDING -> MODEMWAIT (timeout 5)
Jun 21 15:28:18.13: [ 7944]: SESSION END


Queue Job File:

errorcode:
status:
returned:0
notify:when done
pagechop:default
chopthreshold:3
!tiff:0::docq/doc499.tif.499
fax:0::docq/doc499.tif;c1


Now if you check the job queue after this, it's as though it didn't even 
record that it had an error. The returned 0 from what I read in hylafax 
means nothing happened and it doesn't increment the amount of dialing 
tries.  I've taken the fax modems and used manual AT commands of dialing 
and faxing just to see what response codes they are sending.  They are 
using the correct respond codes, so I'm not sure how Hylafax is 
"missing" the response when it's busy, no carrier, etc?

Any info or help would be greatly appreciated. Using hylafax 5.1.8 on 
Mandriva 2008.0



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