Re: [hylafax-users] R: inbound faxes problem

[Giuliano David <g.david@xxxxxx>]

Luigi Cerioli [fabbricadigitale] wrote:
> Hi,
>
> Unfortunately I can't open it at all, using tiffinfo on the tif image I have the following error on the last page:
>
> TIFFReadDirectory: recvq/fax000000830.tif: cannot handle zero number of strips
>
> So I think the tif image is trunked
> The problem happens for several faxes from different senders
>
> Can it be a tiff2pdf or a libtiff problem?
>
>
>
> Luigi Cerioli
> l.cerioli@xxxxxxxxxxxxxxxxxxx
>
> fabbricadigitale Srl
> tel. +39 0375 284600 fax +39 02 57760002
> http://www.fabbricadigitale.it - mail: info@xxxxxxxxxxxxxxxxxxx
>
> -----Messaggio originale-----
> Da: Giuliano David [mailto:g.david@xxxxxx]
> Inviato: lunedì 16 giugno 2008 17.48
> A: Luigi Cerioli [fabbricadigitale]
> Oggetto: Re: [hylafax-users] inbound faxes problem
>
>
> Your log shows an error caused by remote fax. your log says: "REMOTE
> HANGUP: Unspecified Phase D error (code 100)".
> It seems to me an error  in closing the fax transmission. Log says:
> "RECV recv EOP (no more pages or documents), so I suppose all the pages
> are transmitted.
> Usually, this kind of errors arises from wrong communication between fax.
> Can you specify what do you mean by "corrupted" pdf? Do you mean the pdf
> shows an incomplete (trunked) fax image or do you mean a file  that you
> can't open at all?
> Can you  check if the tif image of the received fax (in  recvq/
> directory)  is corrupted? I mean, is the fax complete in the tif image,
> or is trunked?
> Anyway, I suggest to reconfigure your fax (faxaddmodem) using 1.0 or 2.0
> and not 1 or 2.
> Good luck!
>
> Giuliano
>
>
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>   
Sorry, I have no so deep experience to help you more in this thread. May 
be a developer can. Your problem is also difficult to reproduce.
I can, once again, suggest to switch to class 1.0 or 2.0 configuration 
to avoid communication errors at all.
Giuliano


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