[hylafax-users] R: inbound faxes problem

["Luigi Cerioli [fabbricadigitale]" <L.Cerioli@xxxxxxxxxxxxxxxxxxx>]

Hi,

Unfortunately I can't open it at all, using tiffinfo on the tif image I have the following error on the last page:

TIFFReadDirectory: recvq/fax000000830.tif: cannot handle zero number of strips

So I think the tif image is trunked
The problem happens for several faxes from different senders

Can it be a tiff2pdf or a libtiff problem?



Luigi Cerioli
l.cerioli@xxxxxxxxxxxxxxxxxxx

fabbricadigitale Srl
tel. +39 0375 284600 fax +39 02 57760002
http://www.fabbricadigitale.it - mail: info@xxxxxxxxxxxxxxxxxxx

-----Messaggio originale-----
Da: Giuliano David [mailto:g.david@xxxxxx]
Inviato: lunedì 16 giugno 2008 17.48
A: Luigi Cerioli [fabbricadigitale]
Oggetto: Re: [hylafax-users] inbound faxes problem


Your log shows an error caused by remote fax. your log says: "REMOTE
HANGUP: Unspecified Phase D error (code 100)".
It seems to me an error  in closing the fax transmission. Log says:
"RECV recv EOP (no more pages or documents), so I suppose all the pages
are transmitted.
Usually, this kind of errors arises from wrong communication between fax.
Can you specify what do you mean by "corrupted" pdf? Do you mean the pdf
shows an incomplete (trunked) fax image or do you mean a file  that you
can't open at all?
Can you  check if the tif image of the received fax (in  recvq/
directory)  is corrupted? I mean, is the fax complete in the tif image,
or is trunked?
Anyway, I suggest to reconfigure your fax (faxaddmodem) using 1.0 or 2.0
and not 1 or 2.
Good luck!

Giuliano


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