[hylafax-users] Failure to receive silence (synchronization failure)

["Alex R [MaxoTel]" <alex@xxxxxxxxxxx>]

Took me a while to figure out how to subscribe to this mailing list! Why doesn’t Hylafax have a regular web forum?

 

My problem:

Someone has recently set up Hylafax for me, and confirmed it working with my canon fax machine.

 

Hylafax is connected to Iaxmodem, which is connected to asterisk, which sends the fax using SIP to the provider in the same datacenter (for good results).

 

When sending a fax to my canon fax machine, it works 100% of the time. Picture perfect – I must have sent 15 faxes to it while testing. But when I am sending to some other destinations it fails exactly the same way each time.

 

Here are the log files:

http://119.63.202.100/canon.txt <- works

http://119.63.202.100/fail.txt <-fails

 

It seems to me like hylafax doesn’t know how to talk to this other fax.

 

In a working situation we see this:

Apr 15 15:33:14.85: [ 3043]: SEND FAX: JOB 60 DEST 37 COMMID 000000079 DEVICE '/dev/ttyIAX5' FROM 'root <root@xxxxxxxxxxxxxxx>' USER root

Apr 15 15:33:14.85: [ 3043]: <-- [12:AT+FCLASS=1\r]

Apr 15 15:33:14.85: [ 3043]: --> [2:OK]

Apr 15 15:33:14.86: [ 3043]: DIAL 37

Apr 15 15:33:14.86: [ 3043]: <-- [7:ATDT37\r]

Apr 15 15:33:27.30: [ 3043]: --> [7:CONNECT]

Apr 15 15:33:29.28: [ 3043]: --> [2:OK]

Apr 15 15:33:29.28: [ 3043]: REMOTE NSF "00 00 11 80 00 8A 49 10 42 52 20 26 20 48 4D 20 52 49 43 48 20 20 20 20 00 89 00 80 80 80 06 01 01 01 01"

Apr 15 15:33:29.28: [ 3043]: NSF remote fax equipment: Canon Laser Class 9000 Series

Apr 15 15:33:29.28: [ 3043]: NSF remote station ID: "BR & HM AAAA    "

Apr 15 15:33:29.28: [ 3043]: <-- [9:AT+FRH=3\r]

Apr 15 15:33:30.00: [ 3043]: --> [7:CONNECT]

Apr 15 15:33:30.00: [ 3043]: --> [2:OK]

 

And in a non working situation we see this:

Apr 15 15:37:14.08: [ 3314]: SESSION BEGIN 000000080 38

Apr 15 15:37:14.08: [ 3314]: HylaFAX (tm) Version 4.4.4

Apr 15 15:37:14.08: [ 3314]: SEND FAX: JOB 61 DEST 38 COMMID 000000080 DEVICE '/dev/ttyIAX8' FROM 'root <root@xxxxxxxxxxxxxxx>' USER root

Apr 15 15:37:14.08: [ 3314]: <-- [12:AT+FCLASS=1\r]

Apr 15 15:37:14.08: [ 3314]: --> [2:OK]

Apr 15 15:37:14.09: [ 3314]: DIAL 38

Apr 15 15:37:14.09: [ 3314]: <-- [7:ATDT38\r]

Apr 15 15:37:28.11: [ 3314]: --> [7:CONNECT]

Apr 15 15:37:38.11: [ 3314]: <-- data [1]

Apr 15 15:37:38.12: [ 3314]: --> [2:



]

Apr 15 15:37:38.12: [ 3314]: --> [2:OK]

Apr 15 15:37:38.12: [ 3314]: <-- [9:AT+FRS=7\r]

Apr 15 15:38:08.12: [ 3314]: MODEM <Timeout>

Apr 15 15:38:08.12: [ 3314]: Failure to receive silence (synchronization failure).

 

Any ideas?

 

Regards,

Alex R.