Re: [hylafax-users] Modems Getting "lost"

[Lee Howard <faxguy@xxxxxxxxxxxxxxxx>]

Nigel Allen wrote:
> We've recently moved a customer off a PC based HylaFAX server to a 
> rack mounted one, only to find that much to our (and their) 
> "amusement" there were no serial ports available.
>
> Luckily we discovered that we could use a USB to serial converter and 
> the modems appeared to work perfectly.
>
> Only snag is that after a day or two (sometimes longer), they just 
> stop answering.
>
> Restarting HylaFAX makes no difference. Only after we physically 
> switch them off and on again to we get them to answer.
>
> Any ideas where to start please?

A multiport internal modem, maybe?

You're not the first user to have trouble with USB-to-serial converters 
like this.  I'm going to guess that the problem (and potential solution) 
is going to be dependent upon the hardware in question and quite likely 
the Linux kernel revision.  (In other words, it will be a rather 
difficult thing to troubleshoot.)

Thanks,

Lee.


____________________ HylaFAX(tm) Users Mailing List _______________________
 To subscribe/unsubscribe, click http://lists.hylafax.org/cgi-bin/lsg2.cgi
On UNIX: mail -s unsubscribe hylafax-users-request@xxxxxxxxxxx < /dev/null
 *To learn about commercial HylaFAX(tm) support, mail sales@xxxxxxxxx*