Re: [hylafax-users] missing fax pages

[ACL <access_you@xxxxxxxxx>]

the sender is Konica Minolta BizHub 250.

1. Any help if I change to hylafax+
2. We rely 100% on fax session log to determine the duration, fax status, dnis, callerid, no. of pages, etc. Any change to fax session log format?


Lee Howard <faxguy@xxxxxxxxxxxxxxxx> wrote:
>  ACL wrote:
> > modem: patton 2977
> >
> > There are 5 pages sent to patton but only 1st and 5th pages are 
> > received. Other are missing. Why missing pages are not being resent?
>
> > Mar 07 12:09:31.94: [ 5203]: RECV recv PPS (partial page signal)
> > Mar 07 12:09:31.94: [ 5203]: RECV recv MPS (more pages, same document)
> > Mar 07 12:09:31.94: [ 5203]: RECV received 10 frames of block 1 of page 1
>
> > Mar 07 12:09:33.35: [ 5203]: RECV send MCF (message
>  confirmation)
>
> There is page one received fine.
>
> > Mar 07 12:09:42.06: [ 5203]: RECV recv PPS (partial page signal)
> > Mar 07 12:09:42.06: [ 5203]: RECV recv MPS (more pages, same document)
> > Mar 07 12:09:42.06: [ 5203]: RECV received 256 frames of block 1 of page 2
>
> > Mar 07 12:09:45.25: [ 5203]: RECV send PPR (partial page request)
>
> Page 2 was not received fine, requested sender to retransmit specific 
> frames...
>
> > Mar 07 12:09:47.11: [ 5203]: RECV received frame number 0
>
> Notice that we already got frame 0 on page 2.  The sender treated our 
> PPR signal as if it were MCF... observe...
>
> > Mar 07 12:09:53.79: [ 5203]: RECV recv PPS (partial page signal)
> > Mar 07 12:09:53.79: [ 5203]: RECV recv MPS (more pages, same document)
> > Mar 07 12:09:53.79: [ 5203]: RECV received 10 frames of block 1 of page 3
>
> Page 3 ???  See, it treated our previous PPR as if it were MCF.  At this 
> point
>  HylaFAX should probably abort the call and transmit DCN... but it 
> doesn't... and instead it simply waits for all of the frames to fill up...
>
> > Mar 07 12:09:56.99: [ 5203]: RECV send PPR (partial page request)
>
> > Mar 07 12:10:04.94: [ 5203]: RECV recv PPS (partial page signal)
> > Mar 07 12:10:04.94: [ 5203]: RECV recv MPS (more pages, same document)
> > Mar 07 12:10:04.94: [ 5203]: RECV received 256 frames of block 1 of page 4
>
> And now we get page 4 without ever having confirmed Page 2!
>
> > Mar 07 12:10:08.12: [ 5203]: RECV send PPR (partial page request)
>
> Notice that we keep requesting retransmissions for one reason or another...
>
> > Mar 07 12:10:16.02: [ 5203]: RECV recv PPS (partial page signal)
> > Mar 07 12:10:16.02: [ 5203]: RECV recv EOP (no more pages or documents)
> > Mar 07 12:10:16.02: [ 5203]: RECV received 256 frames of block 1 of page 5
>
> ... and not surprising... now page
>  5...
>
> > Mar 07 12:10:19.21: [ 5203]: RECV send PPR (partial page request)
>
> Here we are rejecting the frames again...
>
> > Mar 07 12:10:20.44: [ 5203]: RECV recv DCN (disconnect)
>
> And it would seem again that the sender thinks that PPR means MCF.
>
> What kind of sender is this?  The sender's ECM protocol is very broken.
>
> Thanks,
>
> Lee.

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