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[hylafax-users] Recipient not receiving faxes



I'm using Hylafax to send faxes to a number of people. I have one person who is complaining that they receive only a few of the expected faxes.

Looking through the logs, I can find the faxes they say they're missing. Hylafax has these "missing" faxes shown as sent.

We're at a stalemate of sorts. He's pointing at his empty fax machine, and I'm pointing at my Hylafax logs saying "sent".

Could someone possible look over the below logfile of one of these missing faxes? I'm thinking there may be some error hidden in there I'm not catching that could explain this.


I very much appreciate your time.



Chris



Feb 13 11:31:30.05: [16576]: SESSION BEGIN 00046625 14034035555555
Feb 13 11:31:30.05: [16576]: HylaFAX (tm) Version 4.1.8
Feb 13 11:31:30.05: [16576]: SEND FAX: JOB 25913 DEST (403)5555555 COMMID 00046625 DEVICE '/dev/ttyS0'
Feb 13 11:31:30.05: [16576]: DELAY 75 ms
Feb 13 11:31:30.13: [16576]: DELAY 2600 ms
Feb 13 11:31:33.74: [16576]: DELAY 10 ms
Feb 13 11:31:33.75: [16576]: <-- [4:ATZ\r]
Feb 13 11:31:33.89: [16576]: --> [3:ATZ]
Feb 13 11:31:33.89: [16576]: --> [2:OK]
Feb 13 11:31:33.89: [16576]: DELAY 3000 ms
Feb 13 11:31:36.89: [16576]: <-- [5:ATE0\r]
Feb 13 11:31:37.03: [16576]: --> [4:ATE0]
Feb 13 11:31:37.03: [16576]: --> [2:OK]
Feb 13 11:31:37.03: [16576]: <-- [5:ATV1\r]
Feb 13 11:31:37.17: [16576]: --> [2:OK]
Feb 13 11:31:37.17: [16576]: <-- [7:ATQ0X4\r]
Feb 13 11:31:37.31: [16576]: --> [2:OK]
Feb 13 11:31:37.31: [16576]: <-- [7:ATS0=0\r]
Feb 13 11:31:37.45: [16576]: --> [2:OK]
Feb 13 11:31:37.45: [16576]: <-- [7:ATS8=2\r]
Feb 13 11:31:37.59: [16576]: --> [2:OK]
Feb 13 11:31:37.59: [16576]: <-- [8:ATS7=60\r]
Feb 13 11:31:37.73: [16576]: --> [2:OK]
Feb 13 11:31:37.73: [16576]: <-- [12:AT&H2&I2&R1\r]
Feb 13 11:31:37.87: [16576]: --> [2:OK]
Feb 13 11:31:37.87: [16576]: <-- [11:ATS13=1&D2\r]
Feb 13 11:31:38.01: [16576]: --> [2:OK]
Feb 13 11:31:38.01: [16576]: <-- [6:AT&C1\r]
Feb 13 11:31:38.15: [16576]: --> [2:OK]
Feb 13 11:31:38.15: [16576]: <-- [12:AT+FCLASS=1\r]
Feb 13 11:31:38.29: [16576]: --> [2:OK]
Feb 13 11:31:38.29: [16576]: <-- [12:AT+FCLASS=0\r]
Feb 13 11:31:38.43: [16576]: --> [2:OK]
Feb 13 11:31:38.43: [16576]: <-- [7:ATL0M1\r]
Feb 13 11:31:38.57: [16576]: --> [2:OK]
Feb 13 11:31:38.57: [16576]: <-- [12:AT+FCLASS=1\r]
Feb 13 11:31:38.81: [16576]: --> [2:OK]
Feb 13 11:31:38.81: [16576]: DIAL 5555555
Feb 13 11:31:38.81: [16576]: <-- [12:ATDT5555555\r]
Feb 13 11:31:56.55: [16576]: --> [7:CONNECT]
Feb 13 11:31:58.59: [16576]: --> [2:OK]
Feb 13 11:31:58.59: [16576]: REMOTE NSF "00 00 79 00 00 00 96 0F 09 13 00 10 00 1A 95 C1 D0 F8 90 C1 80 05 01 49 02 4E 45 58 45 4E 20 4D 41 52 4B 45 54 49 4E 47 20 03 1B"
Feb 13 11:31:58.59: [16576]: NSF remote fax equipment: Panasonic
Feb 13 11:31:58.59: [16576]: NSF remote station ID: "Receiving company "
Feb 13 11:31:58.59: [16576]: <-- [9:AT+FRH=3\r]
Feb 13 11:31:58.61: [16576]: --> [7:CONNECT]
Feb 13 11:31:59.28: [16576]: --> [2:OK]
Feb 13 11:31:59.28: [16576]: REMOTE CSI "403 555 5555"
Feb 13 11:31:59.28: [16576]: <-- [9:AT+FRH=3\r]
Feb 13 11:31:59.30: [16576]: --> [7:CONNECT]
Feb 13 11:31:59.82: [16576]: --> [2:OK]
Feb 13 11:31:59.82: [16576]: REMOTE best rate 33600 bit/s
Feb 13 11:31:59.82: [16576]: REMOTE max page width 1728 pixels in 215 mm
Feb 13 11:31:59.82: [16576]: REMOTE max unlimited page length
Feb 13 11:31:59.82: [16576]: REMOTE best vres 7.7 line/mm
Feb 13 11:31:59.82: [16576]: REMOTE best format 2-D MMR
Feb 13 11:31:59.82: [16576]: REMOTE supports T.30 Annex A, ECM
Feb 13 11:31:59.82: [16576]: REMOTE best 0 ms/scanline
Feb 13 11:31:59.82: [16576]: USE 14400 bit/s
Feb 13 11:31:59.82: [16576]: USE 0 ms/scanline
Feb 13 11:31:59.82: [16576]: SEND file "docq/doc25913.ps;70"
Feb 13 11:31:59.82: [16576]: USE page width 1728 pixels in 215 mm
Feb 13 11:31:59.82: [16576]: USE unlimited page length
Feb 13 11:31:59.82: [16576]: USE 3.85 line/mm
Feb 13 11:31:59.82: [16576]: USE 2-D MR
Feb 13 11:31:59.82: [16576]: SEND training at v.17 14400 bit/s
Feb 13 11:31:59.82: [16576]: <-- [9:AT+FTH=3\r]
Feb 13 11:32:00.02: [16576]: --> [7:CONNECT]
Feb 13 11:32:00.02: [16576]: <-- data [23]
Feb 13 11:32:00.02: [16576]: <-- data [2]
Feb 13 11:32:00.05: [16576]: --> [7:CONNECT]
Feb 13 11:32:00.05: [16576]: <-- data [6]
Feb 13 11:32:00.05: [16576]: <-- data [2]
Feb 13 11:32:02.00: [16576]: --> [2:OK]
Feb 13 11:32:02.00: [16576]: <-- [9:AT+FTS=7\r]
Feb 13 11:32:02.09: [16576]: --> [2:OK]
Feb 13 11:32:02.09: [16576]: <-- [11:AT+FTM=145\r]
Feb 13 11:32:03.57: [16576]: --> [7:CONNECT]
Feb 13 11:32:03.57: [16576]: <-- data [1024]
Feb 13 11:32:03.57: [16576]: <-- data [1024]
Feb 13 11:32:03.57: [16576]: <-- data [652]
Feb 13 11:32:03.57: [16576]: <-- data [2]
Feb 13 11:32:05.10: [16576]: --> [2:OK]
Feb 13 11:32:05.10: [16576]: <-- [9:AT+FRS=1\r]
Feb 13 11:32:05.13: [16576]: --> [2:OK]
Feb 13 11:32:05.13: [16576]: <-- [9:AT+FRH=3\r]
Feb 13 11:32:06.05: [16576]: --> [7:CONNECT]
Feb 13 11:32:06.95: [16576]: --> [2:OK]
Feb 13 11:32:06.95: [16576]: TRAINING succeeded
Feb 13 11:32:06.95: [16576]: DELAY 75 ms
Feb 13 11:32:07.03: [16576]: <-- [11:AT+FTM=146\r]
Feb 13 11:32:07.29: [16576]: --> [7:CONNECT]
Feb 13 11:32:07.29: [16576]: SEND begin page
Feb 13 11:32:07.29: [16576]: <-- data [1029]
Feb 13 11:32:07.29: [16576]: <-- data [1033]
Feb 13 11:32:07.29: [16576]: <-- data [1031]
Feb 13 11:32:07.29: [16576]: <-- data [1034]
Feb 13 11:32:09.29: [16576]: <-- data [1037]
Feb 13 11:32:09.29: [16576]: <-- data [1032]
Feb 13 11:32:09.29: [16576]: <-- data [1038]
Feb 13 11:32:09.29: [16576]: <-- data [1029]
Feb 13 11:32:11.29: [16576]: <-- data [744]
Feb 13 11:32:11.29: [16576]: SENT 8932 bytes of data
Feb 13 11:32:11.29: [16576]: SEND 2D RTC
Feb 13 11:32:11.29: [16576]: <-- data [30]
Feb 13 11:32:11.29: [16576]: <-- data [2]
Feb 13 11:32:11.29: [16576]: SEND end page
Feb 13 11:32:12.30: [16576]: --> [2:OK]
Feb 13 11:32:12.30: [16576]: <-- [9:AT+FTS=9\r]
Feb 13 11:32:12.40: [16576]: --> [2:OK]
Feb 13 11:32:12.40: [16576]: SEND send EOP (no more pages or documents)
Feb 13 11:32:12.40: [16576]: <-- [9:AT+FTH=3\r]
Feb 13 11:32:12.56: [16576]: --> [7:CONNECT]
Feb 13 11:32:12.56: [16576]: <-- data [3]
Feb 13 11:32:12.56: [16576]: <-- data [2]
Feb 13 11:32:13.73: [16576]: --> [2:OK]
Feb 13 11:32:13.73: [16576]: <-- [9:AT+FRH=3\r]
Feb 13 11:32:14.49: [16576]: --> [7:CONNECT]
Feb 13 11:32:15.44: [16576]: --> [2:OK]
Feb 13 11:32:15.44: [16576]: SEND recv MCF (message confirmation)
Feb 13 11:32:15.44: [16576]: SEND FAX (00046625): FROM markting@xxxxxxxxxxxxxx TO (403)5555555 (page 1 of 1 sent in 0:16)
Feb 13 11:32:15.44: [16576]: SEND FAX (00046625): FROM markting@xxxxxxxxxxxxxx TO (403)5555555 (docq/doc25913.ps;70 sent in 0:16)
Feb 13 11:32:15.44: [16576]: <-- [9:AT+FTH=3\r]
Feb 13 11:32:15.64: [16576]: --> [7:CONNECT]
Feb 13 11:32:15.64: [16576]: <-- data [3]
Feb 13 11:32:15.64: [16576]: <-- data [2]
Feb 13 11:32:16.82: [16576]: --> [2:OK]
Feb 13 11:32:16.82: [16576]: <-- [5:ATH0\r]
Feb 13 11:32:17.06: [16576]: --> [2:OK]
Feb 13 11:32:17.06: [16576]: SESSION END



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