Re: [hylafax-users] Having problems faxing to Telogy Networks equipment

["Andrew Rinaldi" <andrew.rinaldi@xxxxxxxxxxxx>]

Hi,

When you say "my setup has been working fine for over a year" do you mean
that you've been able to send to +4545120021 for that long without any
problems ?

As far as I'm aware, Telogy only make IP based equipment.... so, maybe
that's your problem.

Telling us the modem make/model and HylaFAX version is always helpful.

Regards

Andrew Rinaldi
Mainpine Developer Support
USA +1 503 822 9944 | UK +44 8458 909438
andrew.rinaldi@xxxxxxxxxxxx | www.mainpine.com

-----Original Message-----
From: hylafax-users-bounce@xxxxxxxxxxx
[mailto:hylafax-users-bounce@xxxxxxxxxxx] On Behalf Of Per Jessen
Sent: 09 January 2008 09:50
To: hylafax-users@xxxxxxxxxxx
Subject: [hylafax-users] Having problems faxing to Telogy Networks equipment

Hi,

I've been trying to send a fax to +4545120021 where they appear to be using
equipment from Telogy - and I'm not getting very far.

AFAICT, the problem is one of these:

1st attempt:

Jan 05 15:21:01.18: [14523]: SENT 108 bytes of data Jan 05 15:21:01.18:
[14523]: SEND 1D RTC Jan 05 15:21:01.18: [14523]: SEND end page Jan 05
15:22:01.18: [14523]: Unspecified Transmit Phase C error Jan 05 15:22:01.18:
[14523]: SEND: Unspecified Transmit Phase C error; Giving up after 3
attempts to send same page "docq/doc18.ps;c0", dirnum 0 Jan 05 15:22:01.19:
[14523]: <-- [9:AT+FTH=3\r] Jan 05 15:22:01.19: [14523]: --> [5:ERROR]

2nd attempt:

Jan 05 15:35:01.44: [14707]: SEND send EOP (no more pages or documents) Jan
05 15:35:01.44: [14707]: <-- [9:AT+FTH=3\r] Jan 05 15:35:01.44: [14707]: -->
[5:ERROR] Jan 05 15:35:01.44: [14707]: No response to EOP repeated 3 tries
Jan 05 15:35:01.44: [14707]: SEND: No response to EOP repeated 3 tries;
Giving up after 3 attempts to send same page "docq/doc19.ps;00", dirnum 0
Jan 05 15:35:01.44: [14707]: <-- [9:AT+FTH=3\r]

3rd attempt:

Jan 09 09:32:20.34: [ 2909]: MODEM No carrier Jan 09 09:32:20.34: [ 2909]:
Error sending T.30 prologue frames Jan 09 09:32:20.34: [ 2909]: SEND
training at v.27ter fallback mode 2400 bit/s Jan 09 09:32:20.34: [ 2909]:
<-- [9:AT+FRS=7\r] Jan 09 09:32:20.34: [ 2909]: --> [5:ERROR] Jan 09
09:32:20.34: [ 2909]: MODEM Command error Jan 09 09:32:20.34: [ 2909]:
Failure to receive silence.
Jan 09 09:32:20.34: [ 2909]: Error sending T.30 prologue frames Jan 09
09:32:20.34: [ 2909]: TRAINING failed Jan 09 09:32:20.34: [ 2909]: SEND:
Failure to train remote modem at 2400 bps or minimum speed; Giving up after
3 attempts to send same page "docq/doc20.ps;00", dirnum 0 Jan 09
09:32:20.34: [ 2909]: <-- [9:AT+FTH=3\r]

Otherwise, my setup has been working fine for over a year, which is why I'm
a little confused.  Can anyone give me a pointer or hint?


thanks
Per Jessen, Zurich


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