Re: [hylafax-users] what is an acceptable rate of failure ?

["George H" <george.dma@xxxxxxxxx>]

Your absolutely right on how we should test it. Though I can only
influence the faxserver itself and the modem used. Hmm I'd probably
have to build another faxserver for testing and somehow get it on a
POTS (which in my field requires a bunch of paper work :(

Anyways I can check the recvstats for all the lines and compare the
errors per page between the lines and come out with some percentages.
I think maybe I was doing my stats wrong as well (after reading Lee's
mail).

We're still deciding on how to setup more faxservers and I will
contact you as soon as I get my green light. There's a bunch of
paperwork and convincing to do before we start ordering ;)

On Jan 4, 2008 11:40 PM, Andrew Rinaldi <andrew.rinaldi@xxxxxxxxxxxx> wrote:
> George H wrote:
> >The percentage of hylafax errors on received faxes seem to be around
> 16%-18% on all 4 lines.
> >1 Line is connected to POTS, 1 line is going through a PBX, and the other 2
> lines are going through an E1 Gateway.
> >They all have around the same success and failure rates 10-17% errors, and
> 82-88% success.
>
> To be honest George you have so many variables here that I doubt you will
> make any real progress unless you simplify your setup.  I'm sure you can
> understand the number of variables you have with 3 'line' types (possibly
> including VoIP), two modem types, and an unknown number of fax machines and
> document types.
>
> My suggestion is that you deploy a Mainpine IQ Express card, the latest
> version of HylaFAX+, a single modern fax machine, a ITU-T test document, and
> use your POTS line ONLY while testing (the fax machine will also require a
> POTS line).  With HylaFAX+ logging enabled you should then focus on
> achieving the error rates that you require with the help of the people in
> this forum.  Once you have a solid solution as a reference you can then
> start adding ONE variable at a time - the different line types, modems, fax
> machines, and document types, will all have an impact on your test
> environment.
>
> If you buy a Mainpine board you will have 30 days in which to return the
> board if it does not resolve your problems.... we will also do everything we
> can to resolve your issues.
>
> Note: my recommendation to use HylaFAX+ is not because it is "better" than
> HylaFAX.... I suspect that you will get a faster response from Lee to any
> fax protocol issues that you find in HylaFAX+ (not that I believe you will
> find any).  PLEASE note that as a company we actively support and promote
> both HylaFAX and HylaFAX+.... so please don't beat me up over this
> recommendation !
>
>
> Regards
>
> Andrew Rinaldi
> Mainpine Developer Support
> USA +1 503 822 9944 | UK +44 8458 909438
> andrew.rinaldi@xxxxxxxxxxxx | www.mainpine.com
>



-- 
"Nothing is impossible for the person that doesn't have to do it"
"The probability of anything happening is in inverse ratio to its desirability"
--
George H
george.dma@xxxxxxxxx


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